The key is to never disclose any details about the client. That particular person mentioned above was in fact amused by the reply they got. I remember being friendly-fired-at by some people from exotic (at least to me) business fields, and it only made me feel good about the whole thing.
Absolutely! I love typing while having meals, and vice versa. A sort of soundless speaking with your mouth full, if you may.
I thought this may be a good place to share some of these magnificent customer support experiences we all have. Let me start with this one, a bit colorized, but genuine dialogue.
CLIENT : I bought your theme and i’m drooling all over it. I can’t really find the place where it stores newsletter signups. Could you help me out please?
ME (researched the client quickly, found out who’s their hosting provider): Sure! Thanks for purchasing the theme! The emails are stored inside /public_html/username/wp-content/themes/themename/emails.xml file on your server. Use FTP or your account’s admin panel to access it.
CLIENT : Err. Thanks! I can’t really do that right now. I may try calling wordpress tomorrow to see if they can’t help out.
ME (couldn’t stop myself): I would strongly discourage you from contacting WordPress directly. A comparison that seems quite appropriate here is calling Mitsubishi in case of having problems with mounting a child seat in the back of your car. You are guessing right – they simply won’t help.
That was obviously not the end of my response. I offered additional support to close this case successfully, but this client’s email made me choke on scrambled eggs this morning.
Pathetic, i realize. Now, any other stories?
I am rather satisfied with www.site5.com (good customer service, backups available for 30 days), but have also heard www.ovh.co.uk is pretty reliable.
Hiya. Just noticed that we’re in “leet” period of timestamps. There’s 1337777777 coming this week, which converts to Wed, 23 May 2012 12:56:17 GMT . Any ideas how to celebrate?
Yeah… i’m also using a “tick” as a thank you icon in all my items. I haven’t found anything more appropriate yet.
Try posting this as a comment on item’s page, or send a private message via item’s author page.