Posts by WebDesignPlanet

65 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
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+4 more
WebDesignPlanet says

Hi there. I’m craving for an invite.. My portfolio: http://zeglin.co.uk

My shot:

Drop

65 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+4 more
WebDesignPlanet says

The key is to never disclose any details about the client. That particular person mentioned above was in fact amused by the reply they got. I remember being friendly-fired-at by some people from exotic (at least to me) business fields, and it only made me feel good about the whole thing.

65 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+4 more
WebDesignPlanet says

Absolutely! I love typing while having meals, and vice versa. A sort of soundless speaking with your mouth full, if you may.

65 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+4 more
WebDesignPlanet says

I thought this may be a good place to share some of these magnificent customer support experiences we all have. Let me start with this one, a bit colorized, but genuine dialogue.

CLIENT : I bought your theme and i’m drooling all over it. I can’t really find the place where it stores newsletter signups. Could you help me out please?
ME (researched the client quickly, found out who’s their hosting provider): Sure! Thanks for purchasing the theme! The emails are stored inside /public_html/username/wp-content/themes/themename/emails.xml file on your server. Use FTP or your account’s admin panel to access it.
CLIENT : Err. Thanks! I can’t really do that right now. I may try calling wordpress tomorrow to see if they can’t help out.
ME (couldn’t stop myself): I would strongly discourage you from contacting WordPress directly. A comparison that seems quite appropriate here is calling Mitsubishi in case of having problems with mounting a child seat in the back of your car. You are guessing right – they simply won’t help.

That was obviously not the end of my response. I offered additional support to close this case successfully, but this client’s email made me choke on scrambled eggs this morning.

Pathetic, i realize. Now, any other stories?

65 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+4 more
WebDesignPlanet says

I am rather satisfied with www.site5.com (good customer service, backups available for 30 days), but have also heard www.ovh.co.uk is pretty reliable.

65 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+4 more
WebDesignPlanet says

Hiya. Just noticed that we’re in “leet” period of timestamps. There’s 1337777777 coming this week, which converts to Wed, 23 May 2012 12:56:17 GMT . Any ideas how to celebrate? :)

65 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+4 more
WebDesignPlanet says

Yeah… i’m also using a “tick” as a thank you icon in all my items. I haven’t found anything more appropriate yet.

65 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+4 more
WebDesignPlanet says

Try posting this as a comment on item’s page, or send a private message via item’s author page.

65 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+4 more
WebDesignPlanet says

I’m trying to be as objective as possible, but i need some more input here. Does this template really not provide the necessary design quality to compete in the marketplace, as the moderator has stated?

http://showcase.webdesignpla.net/diversity/

Cheers for any feedback.

65 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+4 more
WebDesignPlanet says

Try sites like Creattica, 365psd or similar. You won’t have any trouble finding them on Google.

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