First off, thank you Collis and Envato for caring enough to ask for our opinions. This truely is a great marketplace and with us working together it will continue to grow like crazy Here’s is my opinion and I hope it helps show a different perspective that I have.
I don’t see how forcing authors to offer support with strict guidelines will benefit anyone – buyers already expect support to be included, as shown in the survey. All this will do is give the buyers more entitlement to force authors to make the changes they want made even if the item is working ok. If the author refuses than the buyer has the great power of ratings and will slap a 1 star every time.
I suggest a different path, which is changing the buyers perception so they don’t think support should be included with the price they are paying. Wouldn’t it be better to educate the buyers in this area? I can only see a win/win with this option:
1) The buyers would purchase knowing that support is optional, so when they request support they will appreciate the help much more.
2) If buyers appreciate support instead of expecting it, you’ll probably see more 5 star ratings.
3) When a buyer wants additional functionality, they won’t expect it to be done for free and will be happy to pay for the author’s time to do so.
This is my opinion and I’ll support whatever you decide, but once you start delegating my time I will have to respectfully decline and pull my items from the marketplace.
He is talking about this one: http://graphicriver.net/category/all
That is the new faceted search that they’ve added http://codecanyon.net/forums/thread/faceted-search-has-landed/145183. Envato developers spent a lot of time and effort to put this together and it has a lot of potential to help people find what they are looking for.
Once Upon A Time, I
started running towards a light.
Great job guys! And YAY for TRELLO!!!
Message me through my profile page and I can help as well. Thanks
@michaeldale, I flagged your post for self promotion.