Wow very detailed review message. You should to say thanks to reviewer and you don’t need to help about anything I think your reviewer give you a lot of information for fix all issues.
This site needs review by Envato Reviewers.
I didn’t like this font size… too big. Please change back to original.
New proposal quite acceptable but;
1-) Why Envato charge %30 of support price? 2-) Rating system needs renewal with this new support system. I am tired of receive 1 star rating because of not giving customization service etc.. (We can not report or remove any of that kind ratings. And I am sure these ratings will increase with paid support system.)
I think the new version of Theme Check looking for some extra rules. And Themeforest check need update. I didn’t receive these errors before:
WARNING: The theme uses the add_shortcode() function. Custom post-content shortcodes are plugin-territory functionality.
REQUIRED: The theme uses the register_taxonomy() function, which is plugin-territory functionality.
REQUIRED: The theme uses the register_post_type() function, which is plugin-territory functionality.
REQUIRED: The <title> tags can only contain a call to wp_title(). Use the wp_title filter to modify the output
REQUIRED: Found a Customizer setting that did not have a sanitization callback function. Every call to the add_setting() method needs to have a sanitization callback function passed.
Mixed feelings about this one.
It sounds good that something is going to happen to address the unlimited free support we authors provide, but I think it is a poorly implemented solution. Some notes:
Authors are bound to the support pricing that Envato will decideAs an author, I need to have the freedom to set the pricing rules for the support I am offering. I already sell at extremely low prices, now having to adapt to a support pricing model sounds a bit too much.
Having to answer within 72 hours sounds like I am an Envato EmployeeClearly this is not (or it should not be) the case. I am running a business and the terms of the provided services should be decided by me. Do I want to go for vacation for 3 weeks? Do I wish to update my infrastructure and decide that I will postpone Support for 1 week? It should be my right to choose the terms of my supported Services. Support is a service, not a product. The game rules are changing. What if an author is not a team but a sole person? What if he needs to get hospitalized for 1 week? What if he has a family issue and he has no partner to handle support?
30% for what exactly?So, we are paying for our own support platform, and we are paying for support staff. For what exactly should we pay Envato 30%. Unless you provide an integrated support solution, this demand is irrelevant. What if as an author I already provide free support for 6 months and then I already bill my customers for extented support? Then I will need to adjust the pricing, and continue to do what I already do, but this time giving Envato 30%
How are authors protected?We all know the following scenario is going to happen, sooner or later:
- Buyer purchases “premium support”
- Posts at the support desk demanding a customization
- You kindly refuse
- Buyer goes mad cause he already has purchased “premium support”. Threatens for 1 star rating.
- You still refuse
- Buyer becomes angry, rude, and rates 1 star.
In this case, how exactly is the author protected?
- There should be an option to report a Buyer (of course this will will not happen)
- There should be an option to ban the buyer from the support (of course this will not happen without refunding)
- There should be an option to report a rating.
Honestly, I believe that the 30% that Envato will take, will go straight to paying extra staff to handle all the confusion and problems that will arise.I do not think this is the way to go, really. Eventually all the descent authors who respect their work and time will leave ThemeForest one by one. And the marketplace will be left only with authors that would do anything to satisfy the buyer, even if this means going against their business values. Sorry, no.