Crikova if you put the slider to the right it will be 70%
Do you guys agree with me?
- By enabling this, the buyer has the option to buy this support package for very cheap 3-5
- Buyers have a way to pay very little for a premium support
I agree with you, but not on these two items. $3 – $5 that barely gets me a coffee. Your pricing is only cost effective if the support pack last less then a week and you have a top selling theme.If you have 1 buyer, and he buys a support pack for $5, you now have a guy who expects the world and your losing time and money.
Agreed, this will not work…
I am all in for providing support to the buyers (majority of us do it now already for free and basically for life of the template/theme/script etc…) and they deserve it, also Envato suggested to cap the support for the item after the 6 months passed from purchase date for me also ok but something should be done with item pricing on this then maybe a slight increase of 15% to 20% on current item prices.
Other thing we haven’t heard a single word what will the support packs cost and how long will they be valid?
But what is not ok is the response time and our time that we will provide support that should be on us to put on the items description page maybe below the purchase button section. Every Author is different, some work alone, some have a team that can answer more quickly, some go on vacation, some get sick and are in hospital how will they answer support then if the 72h is mandatory?
We can then write our terms and if the buyer is ok with that he will buy the item if not well he will look at the other item!
just my few thoughts …
Again, not everyone who buys the theme makes 1000-2000 or more with it. I’ve had themes which I consider loss, due to bad coding and the refusal of Authors to make it compatible with popular official WooCommerce extensions (sold on woothemes.com), though they advertise them as compatible to WooCommerce
And yes, who expects lifetime updates? I’ve debunked the “slave” myth, that unless we move to yearly renewals, authors are slaves to buyers.Please read it here
Finally, no one expects you to continue supporting a theme that sells 1-2 pieces/month, or even worse, per year. If you do that badly, perhaps there is something wrong with your offering. And perhaps it is best to retire that theme.
However, if you are selling hundreds per month or better still, per week, you would automatically update the theme and add new features Why then burden the buyers with the a subscription price?
The problem isn’t selling its maintaining and why not subscription price? Say you sold 200 items or 2000 items or 20 items and new version of WordPress comes out 1 and a half year later and your theme is not compatible now Customers that bought the theme 1 and half year want an update (are they not important to you any more), but they bought it for the latest version of WordPress that was then available and was working fine, they will have 1 year of support and updates which is standard in the industry.And someone of the bigger players agree: http://themeforest.net/forums/thread/important-changes-to-item-support/140218?page=35#1104834 http://themeforest.net/forums/thread/lifetime-free-theme-updates/104160
Tell me why are you updating your software then that you use and not asking them for lifetime updates and support?