Do you guys agree with me?
- By enabling this, the buyer has the option to buy this support package for very cheap 3-5
- Buyers have a way to pay very little for a premium support
I agree with you, but not on these two items. $3 – $5 that barely gets me a coffee. Your pricing is only cost effective if the support pack last less then a week and you have a top selling theme.If you have 1 buyer, and he buys a support pack for $5, you now have a guy who expects the world and your losing time and money.
Agreed, this will not work…
I am all in for providing support to the buyers (majority of us do it now already for free and basically for life of the template/theme/script etc…) and they deserve it, also Envato suggested to cap the support for the item after the 6 months passed from purchase date for me also ok but something should be done with item pricing on this then maybe a slight increase of 15% to 20% on current item prices.
Other thing we haven’t heard a single word what will the support packs cost and how long will they be valid?
But what is not ok is the response time and our time that we will provide support that should be on us to put on the items description page maybe below the purchase button section. Every Author is different, some work alone, some have a team that can answer more quickly, some go on vacation, some get sick and are in hospital how will they answer support then if the 72h is mandatory?
We can then write our terms and if the buyer is ok with that he will buy the item if not well he will look at the other item!
just my few thoughts …
Again, not everyone who buys the theme makes 1000-2000 or more with it. I’ve had themes which I consider loss, due to bad coding and the refusal of Authors to make it compatible with popular official WooCommerce extensions (sold on woothemes.com), though they advertise them as compatible to WooCommerce
And yes, who expects lifetime updates? I’ve debunked the “slave” myth, that unless we move to yearly renewals, authors are slaves to buyers.Please read it here
Finally, no one expects you to continue supporting a theme that sells 1-2 pieces/month, or even worse, per year. If you do that badly, perhaps there is something wrong with your offering. And perhaps it is best to retire that theme.
However, if you are selling hundreds per month or better still, per week, you would automatically update the theme and add new features Why then burden the buyers with the a subscription price?
The problem isn’t selling its maintaining and why not subscription price? Say you sold 200 items or 2000 items or 20 items and new version of WordPress comes out 1 and a half year later and your theme is not compatible now Customers that bought the theme 1 and half year want an update (are they not important to you any more), but they bought it for the latest version of WordPress that was then available and was working fine, they will have 1 year of support and updates which is standard in the industry.And someone of the bigger players agree: http://themeforest.net/forums/thread/important-changes-to-item-support/140218?page=35#1104834 http://themeforest.net/forums/thread/lifetime-free-theme-updates/104160
Tell me why are you updating your software then that you use and not asking them for lifetime updates and support?
Woho sold over 2000 items, i would like to thank all of my buyers for making it happen!
Here is how support now works for majority of authors, some use comments and some have there own support systems and provide support for free, when buyer buys the theme or script/plugin from Envato Market if they need help they simply put the Purchase Code into Authors Support Systems and ask question the author replay when it can, some in 24h, some in 72h and some in 5 days but the problem is taken cared and we are all happy this is the practice now and its working very well for all. When they are on vacation they put a notice on the support forum and they let people know at least i do like this and i had no problem with this from any of my customers!I am with all that support should be mandatory but response time should be on US and for only these:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Where relevant, providing updates to ensure compatibility with major new software versions (e.g. of WordPress)
and it should be for 1 year (Price Increase) or 6 months with current item price! after that you would need to re-purchase the item again or renew your item so you can download updates and we could provide support again for you.
Because basically now buyers have lifetime updates and our free support to the item and for what $48-$63, the buyer will make between $1000 and $2000 or even more with that item. I believe we are NOW somehow slaves to the buyers, because we provide High Quality Themes or i should say Complete Websites, Fixes, New Features, and a ton of support with no time limit it can be 1 year, 2 or even 5 years of constant compatibility updates(WordPress,Joomla etc..) and fixes and all that for $48 that buyer payed us 3 years ago, SO WHO IS DUMB NOW!
Letting everyone know Chrome Version 37 is OUT for Windows!!!