Posts by Welego

22 posts
  • Author Level 3
  • Exclusive Author
  • 5 Years of Membership
  • Collector Level 4
Welego
says

Nobody answers the questions. Both authors and buyers are confused, is it that hard to spend an hour and answer all the main questions? I still hope all this support stuff is not going to happen.

Unfortunately they stated many times. It is going to happen and it is going to happen as they advertise it. I don’t know why we even bother to spend our time here! Envato will not change their mind and it is going to happen.

Let’s see how things are going to be after September. I really do hope 1. They’re going to create a support platform and this will be the only support platform for Envato authors. 2. They’re going to enforce buyers to use support platform not authors. 3. Ratings will be closely monitored 4. Support platform will be closely monitored

If they are going to keep this idea.

BTW can someone please share the link to item update fee topic where it was discussed with Envato team?

22 posts
  • Author Level 3
  • Exclusive Author
  • 5 Years of Membership
  • Collector Level 4
Welego
says

Maybe not many CodeCanyon buyers give unjustified 1 star ratings but many authors at ThemeForest have such experience. They don’t need to word it nicely. They just need to say ‘Poor support’ and the 1 star rating will stay with the item forever because Envato Support will tell you they believe it is ‘relevant to buyers’ experience’ and authors should ‘keep an open mind’. So I expect more low ratings due to ‘support’ reasons after 1st September. Maybe what used to be 5 star becomes a 4 star rating because ‘support is below expectation’ for the amount they have paid when it used to be free.

I am 100% sure the same thing will happen on CodeCanyon as well as many other market places.

22 posts
  • Author Level 3
  • Exclusive Author
  • 5 Years of Membership
  • Collector Level 4
Welego
says

After reading all, I’m pretty sure this will not go well. Worst thing is Envato doesn’t seem to be listening anyone. Let’s see how things are going to be after September.

22 posts
  • Author Level 3
  • Exclusive Author
  • 5 Years of Membership
  • Collector Level 4
Welego
says

After reading all the comments from users, I must say I also think taking 30% of support fee for nothing doesn’t seem logical.

Instead why you (Envato) don’t provide a support / ticket platform. Publish response times etc. on item page, let us add FAQ pages to our items and then tell us that you are taking 30% from support fee. Although I’d understand 10% for platform fee but 30% seems high for not providing anything extra for support.

I must say while support fee seems good at first sight but will create huge mess. Isn’t it better to charge for item updates? This will also solve the issue with Envato taking fee from authors without providing a platform.

22 posts
  • Author Level 3
  • Exclusive Author
  • 5 Years of Membership
  • Collector Level 4
Welego
says


Considering buyers would have the ability to ask as much as questions they would like, it is not much. Actually in some cases it won’t even begin to cover the time authors spend. I remember having over 50 mails just from one client just in few days. This would be one of those cases where support package price will not even begin to cover the stress and time spent. However if the support package is also for updates, many buyers would purchase support package to access the update. In this case not all the buyers would require support and everything will be balanced.

Which is why authors asked for paid updates instead of paid support because it seems unfair if a person has to pay to only ask 1 question (or some buyers who demand a lot after paying such meagre fees), but Envato made its stance very clear that they will not implement paid updates in the foreseeable future (you can search in other threads related to paid support).

They aren’t ‘cheating’ because updates are included regardless of whether you have paid for support. You can see it for yourself based on the screenshot showing an item not supported by author :

Yes, it is clear from screen shot that the item updates are free for lifetime (of the item at least) I’m with you here. I also think the extra payment should be for updates not for support. Currently it is all good. Updates should be paid. There are items for $5 on Envato. As long as it works authors don’t have any push to update the item to increase its quality.

It’s better to spend your time on creating new item rather than increase the quality of the item you already have. I mean why to bother? The item is just few bucks and if you update the item, it is not like you are going to get a lot of sales. At least if you add as a new item, the item will be displayed on the front page for a while and you have higher chances for sales.

If the support is not linked to item updates (and it seems it is not) then I am not getting excited for this. This would just create bigger mess. Especially on rating system.

22 posts
  • Author Level 3
  • Exclusive Author
  • 5 Years of Membership
  • Collector Level 4
Welego
says



From what I understand, updates are also linked with item support. Buyers who don’t have an active support will not be able to access the update.

Could Envato please clarify this?

If I understood this correctly than this is a good news for everyone as I believe this will only increase item quality. In case of a major item update, authors wouldn’t need to consider adding the item as a new item. This would mean focusing more on item quality and updates.
Ditto. I’d like some confirmation.

No, from what I understand based on previous discussions, updates are listed in the support package because it doesn’t make sense to pay so much solely for the ability to ask questions. Every buyer will still get the update regardless of whether he / she has a valid support package. It’s only there to make it sound as if there’s more value in buying the support package.

Envato has already made it clear that item updates will not be charged and any buyer can download the latest update.

I don’t think Envato would just state something which is not actually for what buyers are paying for. This sounds a lot like cheating / scamming (or whatever name you’d like to give) just to trick buyers to purchase support package.


it doesn’t make sense to pay so much solely for the ability to ask questions

Considering buyers would have the ability to ask as much as questions they would like, it is not much. Actually in some cases it won’t even begin to cover the time authors spend. I remember having over 50 mails just from one client just in few days. This would be one of those cases where support package price will not even begin to cover the stress and time spent.

However if the support package is also for updates, many buyers would purchase support package to access the update. In this case not all the buyers would require support and everything will be balanced.

22 posts
  • Author Level 3
  • Exclusive Author
  • 5 Years of Membership
  • Collector Level 4
Welego
says

But what if update is very important, such as security update as it was with prettyPhoto?

I’ve used paid items (I am not talking about Envato market places right now) such as IPBoard, LiveZilla, Ioncube and many others. The thing with the update is no matter how crucial the update is, if you don’t have access to it (such as active update license or equivalent) you just don’t get it. You just have to purchase the access to it.

I believe the idea of lifetime free updates really is not reasonable.


And what if i want to provide a free support with free updates?

If I remember correctly, this was discussed for long time. It seems almost all authors like the idea (execution is another issue though). If Envato would allow authors to choose paid / free support just for rare / few authors, this would probably cause bigger mess.


When i can ignore annoying users after i’ve received 1 star rating etc.

I guess this is the main problem here. Rating system. It would be much better if Envato could give option to authors to block such users. This way they can’t rate. If they rated the item then author blocked the buyer. At the very least the buyer shouldn’t be able to purchase any further support package. This way authors are not forced to provide support for such cases.

22 posts
  • Author Level 3
  • Exclusive Author
  • 5 Years of Membership
  • Collector Level 4
Welego
says

From what I understand, updates are also linked with item support. Buyers who don’t have an active support will not be able to access the update.

Could Envato please clarify this?

If I understood this correctly than this is a good news for everyone as I believe this will only increase item quality. In case of a major item update, authors wouldn’t need to consider adding the item as a new item. This would mean focusing more on item quality and updates.

22 posts
  • Author Level 3
  • Exclusive Author
  • 5 Years of Membership
  • Collector Level 4
Welego
says

Oh shoot! I haven’t seen that small Download text! As I’m used to download items from item’s page.

Thank you for your replies guys. I really didn’t notice it.

While we are at it, let me get it out of my chest; Is there really any need to have purchase buttons for your own items, in item details page?

22 posts
  • Author Level 3
  • Exclusive Author
  • 5 Years of Membership
  • Collector Level 4
Welego
says

I had the need of downloading my own files few times now. It is either I uploaded the item long ago and it is already in one of my backup discs or I am using another computer / I don’t have access to my backups / my own envato projects at the time.

I’m sure few authors had this problem as well. Once I even considered to purchase my own file due to not having access to my backup HDD because I was visiting my family in another country for 2 months!

I believe it would be a great feature to be able to download our own files without purchasing our own work.

What do you think?

by
by
by
by
by
by