Posts by XanderRock

189 posts Enjoy!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Had an item featured on Envato Market
  • Won a Most Wanted contest
+6 more
XanderRock
says

Hi,

I still haven’t got it too. Also my last question to them in support system haven’t replied. What is more weird is, they’ve sent an auto reply saying they are closing this ticket because I haven’t said anything. And that auto message contains my latest message, which is not answered. Then I’ve replied it again with the latest message. And still got nothing.

189 posts Enjoy!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Had an item featured on Envato Market
  • Won a Most Wanted contest
+6 more
XanderRock
says

Hi Christian,

It’s good to know my ticket is remembered :) Last time I contacted to you, I’ve got a reply from Finance Team. They said everything is ok. But when it’s delayed, I thought someone forgot it. Do you think I can get it today?

189 posts Enjoy!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Had an item featured on Envato Market
  • Won a Most Wanted contest
+6 more
XanderRock
says

Hi CRIK0VA,

You haven’t received your withdrawal too? My situtation was a little bit of different. I’ve contacted to Support some 15 days ago and they said they’ve handled it. But the weekend is on it’s way and I think more delay is coming. I’ve also requested a staff reply on this.

189 posts Enjoy!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Had an item featured on Envato Market
  • Won a Most Wanted contest
+6 more
XanderRock
says

Hi,

I’ve had an issue on the withdrawal and opened a Support Ticket. I’ve also opened a forum topic here for faster response. Support Team said they are going to handle it but I still didn’t receive anything. And the weekend is coming. I’ve also replied the Support Ticket for the details. My ticket id is : 186429

189 posts Enjoy!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Had an item featured on Envato Market
  • Won a Most Wanted contest
+6 more
XanderRock
says

This week we got lowest sales in 9 months. Maybe it’s related to new search system.

189 posts Enjoy!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Had an item featured on Envato Market
  • Won a Most Wanted contest
+6 more
XanderRock
says

Sounds nice. But I got a question. What if we choose to provide theme installation service but the user’s server is impossible to do that? Like it’s an ASP server. Or hosting provider did not let the RAM usage more than 16MB but user wants WooCommerce? Or some core PHP extentions disabled by hosting to decrease CPU usage and hosting refuse to enable them? Or hosting does not give any kind of support? We saw these issues before. Is there an option to issue a refund in these situations?

189 posts Enjoy!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Had an item featured on Envato Market
  • Won a Most Wanted contest
+6 more
XanderRock
says

I’ve contacted to Support a few days ago after a user said he/she sent email a few times. But I got nothing. This happened before and Envato Support told me some emails bounced. They said the problem is Yahoo. I’ve contacted to Yahoo and they asked Envato to contact to them. May I ask if you are using Yahoo?

189 posts Enjoy!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Had an item featured on Envato Market
  • Won a Most Wanted contest
+6 more
XanderRock
says

There is an item of mine which looks Trending on portfolio and item details page. However, when you search it, there is no trending indicator on it. Which means, it’s not displayed as Trending in search. I’ve checked that for some hours ago and it was the same. Is this a bug?

189 posts Enjoy!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Had an item featured on Envato Market
  • Won a Most Wanted contest
+6 more
XanderRock
says
Can I include external affiliate links anywhere on Envato Market? Sorry, this is not permitted. Please see the following article more information:

Can we link to WPML in item details? Because they mostly certify the items that support WPML and we add their link with affilate.

189 posts Enjoy!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Had an item featured on Envato Market
  • Won a Most Wanted contest
+6 more
XanderRock
says

I think time limit must be removed and replaced with a notice saying “Your question is in the queue and will be replied soon. According to the question details it may take longer to be answered”. And ofcourse it shouldn’t be mandatory. Just like extended license. But authors want protection. We are guardless againts ratings. Writing down some rules does not protect authors. And upload bar was really useful.

Envato is getting bigger and bigger day by day. And I think we need democracy here. Authors must be united. Some are saying they will leave the market. But personally I don’t want a single author to leave here. They are Envato. They are ideas, imagination and beauty in this market. Every single author is precious. Same for buyers. We need some calm authors and some staff by envato to start talking about this. I’m not saying elite authors only. But attacking each other getting us nowhere.

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