Same here. So do we need to contact to Envato Support or there will be a solution for everyone?
We realized there is a calculation bug in the rating system. We had a buyer who gave 1 star. And we could reach him and helped him. He turned his rating to 5 star. But now two ratings remain. Which means its like author gave 1 and 5 stars. Two stars on one purchase. We can count each stars in new “Reviews” tab. But the total is different in item details page. The numbers do not match.
Moreover even total numbers of all ratings miscalculated. For example my item details page shows 77 ratings and my Active Items show 75 ratings. And when I count in new “Reviews” tab there are 75 ratings
Also there are some buyers who gave 1 star and we can not reach them. No email, no support forum registration, no comment and user does not have an email field in his profile. There should be an option to flag these type of ratings. So either someone can reach him or the rating can be removed.
Here is our latest project WooCommerce with page builder. This entry for Basic Definitions;http://themeforest.net/item/quasar-wordpress-theme-with-animation-builder/6126939
Support is here
@bsugar7 You can contact me through my email on my profile if you are not able to login to our Support Forum. Do not worry, we are here to help. But we do not check Themeforest forums much. Because this forum of Themeforest is not for support but for general discussion. So it’s always best to send a PM when you have problems with registering.
@contempoinc and @charlie4282 You are awesome guys Thanks for guiding and explaning all of the details. You are the best
Fantastic feature. Used it loved it. But I agree Koev about the ordering. It would be better if we could get latest comments as first just like we used to do.
Really? How did you learn that, you were invited? Congratulations Kailoon. New reviewer is now specified; Kailoon Jr.
Interesting discussion here. But I guess the answer of the high file amount is easy, “New Submission Rules Phase 2”. I don’t think we will see the same number of themes released after Phase 2 completely applied. Because most of the authors are trying to release their themes before new submission rules.
I understood that from the way you answered I wasn’t asking technically.
When I asked this question in the New Submission Thread, I’ve been told by a staff there is still time on the license matter. There wasn’t any specific answer to the license. So I wondered if they made a specific answer for this. And if they did, where is that answer.
Not being able to include a premium plugin will cause two big issues.
1 : Themeforest will be a closed community. We won’t be able to use any premium plugin outside of here. And it will slow down our technology development. And we will be seeing the same sliders same froms same everything on every theme. I don’t think thats a good way to go.
2 : Let’s say an author purchased 15 plugins from CodeCanyon. Slider, Page Builder, Form Builder, Menu, Team Member, Stats etc. And when someone buys your theme they will be buying all of these plugins as “standalone”. So you just sold a bundle with 15 plugins and theme. Plugin author is not earning any money from your sale. But since it’s their plugin as standalone, whenever it doesn’t work with another theme, their support will be overloaded. And buyers will not choose to buy single plugin for 20 but buy 15 plugins and a theme for 45. Thats a total chaos.
We sell premium items here, we should consider license first. Cause you can easily turn a theme’s shortcodes and CPT into plugins but what about license? There should be a specific and certain answer to this from an authorized person.
Thanks for your answer. But I guess you didn’t understand my question. I use TGM since my first theme. I know the way it works. But if you buy a developer license slider, they mostly only allows you to use their packaged version. This way, they know their slider only used in single theme. If we include it as plugin (which is totally againts to license) people will be able to use it another theme. Even more, what will happen if someone buys 15 plugin and includes them all in one theme? Plugin authors will lose a lot of money. We must be somehow allowed to integrate premium plugins as packaged version not as standalone plugin.
And the submission time is also another thing important. A slider mostly part of the feel and look (as described what theme should be) and if its a premium plugin which can not be included as standalone plugin, you need to be approved with old rules to get going. And according to the time description saying “Tentatively” that should calculate the review time and queue. So I want to learn if any submission before means, your first theme submission? Because sometimes its really hard to understand reviewers.