Posts by XanderRock

198 posts Enjoy!
  • Elite Author
  • Author Level 8
  • Trendsetter
  • Weekly Top Seller
+9 more
XanderRock
says


Hello all! I noticed the page load issues a couple of days ago this week also, quite frustrating. Sorry to hear about all the frustration this has been causing and please accept our apologies for the site speed.

The only thing I’ve heard is that something new was deployed that affected page load times but it has since been rolled back. Page load time should now be back to normal however. If it’s not, please open a support ticket.

I’ll share this thread internally however to the right people in case there are still some page load issues so it can continued to be monitored. Thanks again for understanding and sorry for the inconvenience this has caused.
Not sure what they did Scott but I can also confirm the site is slow, very at times, and also some previews once clicked just never load. Not sure there is any point all of us here submitting a ticket as they will just receive a flood of tickets for the same issue, on different browsers / OS and in different parts of the world. However I wanted to throw in my comment to confirm I have the same issue. It’s not as bad as the other week, but since the DDoS attacks it’s just never got back to loading snappy most of the time.

I don’t know what they are doing but it is weird. Because yesterday I was hardly loading any TF pages. But now it is working normally. I think they are doing something related to countries, locations, IP’s. That’s why some of us see it slow and some of don’t, time to time. Lately it was taking around 45sec to load a page. Sometimes even longer like over a minute.

198 posts Enjoy!
  • Elite Author
  • Author Level 8
  • Trendsetter
  • Weekly Top Seller
+9 more
XanderRock
says

Just a few minutes ago – looking at my Analytics account live preview.

7 people looking at one of my themes 4 people looking at the other one

In a single second – all of them left. Just like this!

Tried to open TF. Nobody home!

It really takes too long to reach to TF. The site is loading very slowly. I’m hardly sending this. I saw something similar on Analytics like you. There were some visitors and they’ve suddenly gone. And TF was not responding to me as well. It mostly loads very very slowly.

198 posts Enjoy!
  • Elite Author
  • Author Level 8
  • Trendsetter
  • Weekly Top Seller
+9 more
XanderRock
says

I’m in ;) Sent you an email!

198 posts Enjoy!
  • Elite Author
  • Author Level 8
  • Trendsetter
  • Weekly Top Seller
+9 more
XanderRock
says


Thank you for your reply, I really appreciate it. But it doesn’t really answer the concern here in this thread or the other ones about the same topics: the drop in sales. This topic simply suggested that the new search might be responsible for the drop but the core question we all would like to have answered after weeks and articles around the net: Why such a steep decline of sales from one moment to another. What happened?

Can you please provide some information around the drop in sales you’re talking about? How big is the drop, in what time period? How likely do you think this is because of fewer people buying your items rather than because of a change we’ve done to the site?

I can’t say for sure (more on that below), but it could simply be the natural marketplace fluctuation. There will always be sales boosts and decreases. Not saying this is the definite reason but it’s worth putting up as a possibility because, well, it’s possible. Also keep in mind that authors who have a sales boost are less likely to be in the forum voicing their concerns. This can create confirmation bias for those who are in the forum, since if it’s happening to me and other people, it must be universally true, right? Why doesn’t Envato do something about everyone’s sales going down? The truth could be that a feature has boosted sales for 90% of old and new authors, and the knock on effect it had was for 10% of authors to see a drop in their sales. If a large number of those 10% then jump on a forum thread to voice their concerns, it looks like sales are dropping everywhere even though the feature had a positive effect on Envato Market overall.

I just want to highlight the point that a drop in your sales doesn’t instantly mean that it’s due to a flaw with a feature that’s been released. We’re not responsible for keeping every author’s sales to a maximum. Not because we don’t want to, it’s just not a realistic goal to aim for. We’re responsible for keeping Envato Market successful as a whole, and if a new feature helps in this regard then it has done its job. If this means that some authors have seen a drop in sales, then this isn’t reason enough to roll back a feature. Besides, one of the reasons you decided to join Envato Market and had the courage to invest your time and effort in becoming an author, was because of its success and abundance. Unless, a feature has had a net negative effect across the product then why should we roll it back or remove it? Why would we get rid of something that has made our product more successful as a whole?

Having said all that, I still think that it’s totally reasonable why you’re voicing your concerns and blaming the feature releases. Here’s why:

The problem is that we don’t show you evidence that a feature, either had no negative effect, or had positive effect on Envato Market after we release it. This in turn leaves everyone guessing, including me. So then when some authors see a drop in their sales, they get frustrated and look for things to blame. “What could be the problem? It’s probably one of those new features they’ve released!” It’s a common pattern we see occurring again and again. Especially when a certain feature has a technical bug or design flaw, then authors take this as proof for the drop in sales. Actually, there may be no correlation between the two, but there’s no other facts to base your findings on so it makes sense to come to this conclusion. Fuel that with frustration and anger of seeing your side-income or livelihood at stake and I can perfectly understand why you’d think this way. I’d do the same if I were in your shoes.

It’s our responsibility, as makers of change at Envato to demystify the impact our feature releases make, and to tell our community. Unfortunately, I can’t turn this around on my own. I’ve certainly tried – difficult conversations were had to push for greater transparency in this regard – and I aim to keep trying in the future. All I can do right now on this thread is offer some transparency and explain my view of the problem and how it can be solved.

May your sales recover and please let me know about the specifics of your sales drops on damir.kotoric@envato.com. I don’t promise to get back to you, especially if I get bombarded with emails but I’ll read all emails sent to me.

Hi there,

Thanks for the detailed explanation. But there are big mistakes here. A lot of authors (including me) do not make a voice on forums all the time. But that doesn’t mean we haven’t read the forums or try to follow details. I personally don’t use forums much, because I know it is ignored all the time. I’ve seen the down of Flashden (it will always be flashden for me). I was there to make voice then. But I saw it’s ignored. So, to make it clear, if you only see 10% authors are voicing, that means there are a lot more are waiting and watching.

As for drop in sales, bigger than 50%. Maybe 70%. And that’s not the real subject I think. The real subject is Huge Drop On Traffic. My latest item got around 1900 visits on first day. And my 1.5 year old item got 4900 visits on first day. And it was around the Christmas time. See the huge difference? My old item gets more traffic (not from Envato) lately. So the issue is, what have you guys done to decrease traffic this much? A broken search? Maybe. Something we don’t know? Maybe.

198 posts Enjoy!
  • Elite Author
  • Author Level 8
  • Trendsetter
  • Weekly Top Seller
+9 more
XanderRock
says

So we are limited to 100 demos only? :)

198 posts Enjoy!
  • Elite Author
  • Author Level 8
  • Trendsetter
  • Weekly Top Seller
+9 more
XanderRock
says

35 – 40 daily WordPress Themes? Wow! It’s been more than 1.5 years since my last item. Seems like a lot of things changed here :) That’s not looking really cool on the author side. It may cause some themes to be lost with the flood.

198 posts Enjoy!
  • Elite Author
  • Author Level 8
  • Trendsetter
  • Weekly Top Seller
+9 more
XanderRock
says

Wow, it’s been more than 1.5 years since our last theme. And now our latest item approved. And I saw there are 14 more themes in only Wordpress category released in 12 hours :) Is today Envato Wordpress Release Day? Or do we see this much of new themes everyday? Because that means you won’t be on the home page in 24 hours :) Wow!

198 posts Enjoy!
  • Elite Author
  • Author Level 8
  • Trendsetter
  • Weekly Top Seller
+9 more
XanderRock
says

Hi JafarDesigns,

Thanks for the reply. I’ve replaced it and like I said I’m about to replace it again. So that will be 3rd Macbook Pro.

Is your Macbook Pro 13” Early 2015 model? With force touch? Because I think that sound comes somewhere close to trackpad area. If you have the same model, could you test some CPU overloading on it? I used iStatMenus to see fan RPM. When I overload it, fan hits above 5000. And when I leave overloading, it makes that weird noise as it slows down the fan RPM.

198 posts Enjoy!
  • Elite Author
  • Author Level 8
  • Trendsetter
  • Weekly Top Seller
+9 more
XanderRock
says

Hi Everyone,

I’ve bought a new Macbook Pro 13” Early 2015 model. But ever since I started to use it, from time to time I hear a click noise coming from it. Any 13” early 2015 users having this noise?

I’ve talked to guys at genius bar and they’ve said that is an electronic click noise and unit shouldn’t make that noise. So I’ve returned it and got another unit and this one has that noise too. I’ve realized the best way to get this noise is to overload CPU. And when you leave the CPU overload, it makes this weird click noise.

I’m also told to bring that unit too, which means this will be replaced too. And now I’m starting to think like 3rd unit will make the same noise again. Is there any 13” Early 2015 users having this? Just overload the CPU a little bit and then release it to test it.

198 posts Enjoy!
  • Elite Author
  • Author Level 8
  • Trendsetter
  • Weekly Top Seller
+9 more
XanderRock
says

Hi,

I still haven’t got it too. Also my last question to them in support system haven’t replied. What is more weird is, they’ve sent an auto reply saying they are closing this ticket because I haven’t said anything. And that auto message contains my latest message, which is not answered. Then I’ve replied it again with the latest message. And still got nothing.

by
by
by
by
by
by