Posts by XanderRock

174 posts Enjoy!
  • Elite Author
  • Sold between 50 000 and 100 000 dollars
  • Most Wanted Bounty Winner
  • Exclusive Author
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items
  • Author had a Free File of the Month
+1 more
XanderRock says

Hey Xander!

Nothing to worry about here!

It looks like a message sent through your contact form yesterday bounced, this added your email address to the mail app’s rejection list temporarily.

I’ve now fixed this up and mails are flowing freely again. Your withdrawal request went through without any issues :grin:

- Christian

Thanks MhW,

It’s good to know withdarawal went through without any issue. However, may I learn why is that email bounced? Because it could cause some issues like bad ratings. You know authors do not have any control over ratings so we have to watch for emails carefully.

174 posts Enjoy!
  • Elite Author
  • Sold between 50 000 and 100 000 dollars
  • Most Wanted Bounty Winner
  • Exclusive Author
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items
  • Author had a Free File of the Month
+1 more
XanderRock says

Hi Everyone,

Normally when I make withdrawal I receive an email from Envato. But I haven’t got any email this time. After waiting for the email for some 6 hours I’ve removed that withdrawal and remake it. And it’s the same. Still no email. I’ve checked my spam as well as my filters/security details but nothing seems wrong. Anyone having the same thing?

174 posts Enjoy!
  • Elite Author
  • Sold between 50 000 and 100 000 dollars
  • Most Wanted Bounty Winner
  • Exclusive Author
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items
  • Author had a Free File of the Month
+1 more
XanderRock says

Same here. So do we need to contact to Envato Support or there will be a solution for everyone?

174 posts Enjoy!
  • Elite Author
  • Sold between 50 000 and 100 000 dollars
  • Most Wanted Bounty Winner
  • Exclusive Author
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items
  • Author had a Free File of the Month
+1 more
XanderRock says

We realized there is a calculation bug in the rating system. We had a buyer who gave 1 star. And we could reach him and helped him. He turned his rating to 5 star. But now two ratings remain. Which means its like author gave 1 and 5 stars. Two stars on one purchase. We can count each stars in new “Reviews” tab. But the total is different in item details page. The numbers do not match.

Moreover even total numbers of all ratings miscalculated. For example my item details page shows 77 ratings and my Active Items show 75 ratings. And when I count in new “Reviews” tab there are 75 ratings

Also there are some buyers who gave 1 star and we can not reach them. No email, no support forum registration, no comment and user does not have an email field in his profile. There should be an option to flag these type of ratings. So either someone can reach him or the rating can be removed.

174 posts Enjoy!
  • Elite Author
  • Sold between 50 000 and 100 000 dollars
  • Most Wanted Bounty Winner
  • Exclusive Author
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items
  • Author had a Free File of the Month
+1 more
XanderRock says

Hi all,

Here is our latest project WooCommerce with page builder. This entry for Basic Definitions;

http://themeforest.net/item/quasar-wordpress-theme-with-animation-builder/6126939

Enjoy!
XanderRock
174 posts Enjoy!
  • Elite Author
  • Sold between 50 000 and 100 000 dollars
  • Most Wanted Bounty Winner
  • Exclusive Author
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items
  • Author had a Free File of the Month
+1 more
XanderRock says

Hi all,

Support is here :)

@bsugar7 You can contact me through my email on my profile if you are not able to login to our Support Forum. Do not worry, we are here to help. But we do not check Themeforest forums much. Because this forum of Themeforest is not for support but for general discussion. So it’s always best to send a PM when you have problems with registering.

@contempoinc and @charlie4282 You are awesome guys :) Thanks for guiding and explaning all of the details. You are the best :)

Enjoy!
XanderRock

174 posts Enjoy!
  • Elite Author
  • Sold between 50 000 and 100 000 dollars
  • Most Wanted Bounty Winner
  • Exclusive Author
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items
  • Author had a Free File of the Month
+1 more
XanderRock says

Fantastic feature. Used it loved it. But I agree Koev about the ordering. It would be better if we could get latest comments as first just like we used to do.

174 posts Enjoy!
  • Elite Author
  • Sold between 50 000 and 100 000 dollars
  • Most Wanted Bounty Winner
  • Exclusive Author
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items
  • Author had a Free File of the Month
+1 more
XanderRock says

It’s winter so here is my item ;

http://activeden.net/item/real-snow-effect/145808
174 posts Enjoy!
  • Elite Author
  • Sold between 50 000 and 100 000 dollars
  • Most Wanted Bounty Winner
  • Exclusive Author
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items
  • Author had a Free File of the Month
+1 more
XanderRock says

Really? How did you learn that, you were invited? Congratulations Kailoon. New reviewer is now specified; Kailoon Jr. :)

174 posts Enjoy!
  • Elite Author
  • Sold between 50 000 and 100 000 dollars
  • Most Wanted Bounty Winner
  • Exclusive Author
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items
  • Author had a Free File of the Month
+1 more
XanderRock says

Interesting discussion here. But I guess the answer of the high file amount is easy, “New Submission Rules Phase 2”. I don’t think we will see the same number of themes released after Phase 2 completely applied. Because most of the authors are trying to release their themes before new submission rules.

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