This week we got lowest sales in 9 months. Maybe it’s related to new search system.
Sounds nice. But I got a question. What if we choose to provide theme installation service but the user’s server is impossible to do that? Like it’s an ASP server. Or hosting provider did not let the RAM usage more than 16MB but user wants WooCommerce? Or some core PHP extentions disabled by hosting to decrease CPU usage and hosting refuse to enable them? Or hosting does not give any kind of support? We saw these issues before. Is there an option to issue a refund in these situations?
I’ve contacted to Support a few days ago after a user said he/she sent email a few times. But I got nothing. This happened before and Envato Support told me some emails bounced. They said the problem is Yahoo. I’ve contacted to Yahoo and they asked Envato to contact to them. May I ask if you are using Yahoo?
There is an item of mine which looks Trending on portfolio and item details page. However, when you search it, there is no trending indicator on it. Which means, it’s not displayed as Trending in search. I’ve checked that for some hours ago and it was the same. Is this a bug?
Can I include external affiliate links anywhere on Envato Market? Sorry, this is not permitted. Please see the following article more information:
Can we link to WPML in item details? Because they mostly certify the items that support WPML and we add their link with affilate.
I think time limit must be removed and replaced with a notice saying “Your question is in the queue and will be replied soon. According to the question details it may take longer to be answered”. And ofcourse it shouldn’t be mandatory. Just like extended license. But authors want protection. We are guardless againts ratings. Writing down some rules does not protect authors. And upload bar was really useful.
Envato is getting bigger and bigger day by day. And I think we need democracy here. Authors must be united. Some are saying they will leave the market. But personally I don’t want a single author to leave here. They are Envato. They are ideas, imagination and beauty in this market. Every single author is precious. Same for buyers. We need some calm authors and some staff by envato to start talking about this. I’m not saying elite authors only. But attacking each other getting us nowhere.
This is a very nice change But I think 6 months is a long time. It should be shorter, 3 months maybe. And that 72 hours is short. And ofcourse this shouldn’t be left out like rating system. Envato should get involved when it turns out to customization request. Something like Github system where there are options “feature request”,”customization request”,”error”,”bug report” would be useful.
If an item sold hundreds of copies and has high ratings already 1 star is not really matter. But if an item is new and got 1 star that is the issue. Because that means, your months of work is trashed. Also there is a hard review system here so no item deserves 1 star.
How about there would be a rating protect for new items? For example a new item can not be rated lower than 4 for the first month. They already have the release date in API so it wouldn’t be hard to implement.
Nothing to worry about here!
It looks like a message sent through your contact form yesterday bounced, this added your email address to the mail app’s rejection list temporarily.
I’ve now fixed this up and mails are flowing freely again. Your withdrawal request went through without any issues- Christian
It’s good to know withdarawal went through without any issue. However, may I learn why is that email bounced? Because it could cause some issues like bad ratings. You know authors do not have any control over ratings so we have to watch for emails carefully.
Normally when I make withdrawal I receive an email from Envato. But I haven’t got any email this time. After waiting for the email for some 6 hours I’ve removed that withdrawal and remake it. And it’s the same. Still no email. I’ve checked my spam as well as my filters/security details but nothing seems wrong. Anyone having the same thing?