I setup a response time monitor for Themeforest a week ago. This is pretty typical of the last week. Here’s a graph of the last 24 hours:
Big spikes are taking 5-20 seconds to get any response (TTFB not page load). Monitor is in Dallas, Texas, USA.Take a guess what this does to sales. Envato needs to earn their 30% or more, and this isn’t cutting it. The marketplace is not accessible to buyers.
Can definitely confirm. From Dallas TX and it’s a roller coaster ride with these loading times. Today seems pretty slow.
Buyers are frustrating because there is no response for them.cyzer said
The main thing is to give good results to buyers and hide all old unused items without support.ZeroLink said
Me logging in every now and then doesn’t mean I’ll provide support, so buyers would still be upset.WordpressGurus said
...if they don’t provide support …. ...if they are not replying to support enquiries with in the certain period of time…
Like surjithctly said, support is not mandatory on Envato.
I know that nowadays almost all buyers expect support, but while it is not mandatory to provide support I don’t think Envato has the right to close any accounts for this reason, at least if the author has opt-out of providing support, isn’t it?Muse-Master saidIMO this is the important point. For example, if an old wordpress theme is not updated in two years and this is causing incompatibility problems with latest versions of wordpress, then Envato should take action and remove the item until the author update it.
What about Outdated items ? and item compatibility ? when they don’t login they don’t provide updates on their items.
Don’t understand why my post was grouped in there since the nature of my post suggest how support isn’t mandatory. (At least not for VH) Plus, as I stated before, me logging in every year and still remain inactive will render this development useless.
Would be a waste of development imo.
I don’t log in for 1+ year, My account is now disabled, I simply log in again to re-enable my account, I go back to being inactive. Lather, Rinse, Repeat.
Me logging in every now and then doesn’t mean I’ll provide support, so buyers would still be upset.
Keep hearing my sales notification go off, but no sales. What a tease.
Creattive saidHmm, If you search under popular AE templates, the lowest it goes is 13 sales, which is a bit below average I believe. Also, the projects that usually have 18 – 21 sales would be near the bottom, but they’re now in the top 3rd/4th row.
Those DDoS attacks had bad influence !
Well I thought so, too. But when I take a look at the popular items page the sales have been average last week.So at least the popular files did not suffer from the massive slowness and downtime.
Sure. I wasn’t insinuating that people shouldn’t post here or express concerns etc… just that one bad month for a small portion of the marketplace doesn’t necessarily mean the impending downfall of civilisation as we know it.
Think of my post as an extension, not as a negative insinuation. We’re both agreeing on the same issue.
Just remember folks it’s perfectly fine to post if you have bad sales for the day/week/month, this is a monthly sales monitoring thread so the point is to post whatever reflects your sales. I do think we can cut back on the panic attacks and stop assuming Envato is going downhill because of these fluctuations.
I also understand how scary and frustrating it can be to have laughably low sales for the month, and wanting to voice your frustration, but we do have to maintain our composure.
I have a strong feeling this topic will be locked/deleted – which is sad imo.
Sounds to me like someone is shopping for free templates. Buys however many projects, calls in bank/card issuer and report fraud, gets his/her money back + keep all templates, loses his/her Envato account but can easily create another one.
I guess one reason to keep conversation about this topic minimum is because we don’t want to give anyone ideas, but the truth is the ideas are already present and it’s really happening, and all we’re doing is burying our heads as if it isn’t…. or at least that’s what it seems like.
Incredible 3 sales this morning and…....... 3 sales reversal tonight… the first ones this year and all of them today. Thanks to the new statement info i am glad to know my “dear” customer.. “Thanks” to my netherland customer to make a reversal without contacting me first… it is incredible that envato not defend us from such abuses
You aren’t alone my friend, I just received a sale reversal today. Instead of Netherlands, mine is from the U.S… but it’s obviously a bogus user because the city and state doesn’t match and the zip is a bunch of random numbers.