I’m finding a large percentage of those who are contacting support are resellers of some form or another. What happens is when the theme doesn’t do what the end customer wants and they are not capable of customising it, they come to me with demands that are far outside the scope of support.
When I say, I’m sorry customisation isn’t supported they may try other tactics, like telling me all themes do this and so should mine (when I know they do not) or trying to tell me that it’s very bad that there custom code is not working with my theme (when it’s there code at fault). etc.
I certainly don’t want to paint all with the same brush. I’ve had plenty of pleasant interactions with installers and resellers, I have even had a few contact me just to tell me how impressed they were.
Being able to travel was one of the main reasons I starting doing this over staying at the 9-5. I’ve got a VW T4 so sometimes work in that parked up by a beach and sometimes I do this – sadly not my apartment just a holiday rental.
Wishing everyone a wonderful New Year. Happy 2015!
Happy Holidays everyone, hope you all have a great time.
Lol, I’m unsure why on earth I’ve been singled out here having not mentioned any themes personally until MuffinGroup waded in to attack my sales numbers. Plainly: 66 full demos is unsustainable, what’s next, 300+ demos? If we get to a point that a theme needs to have 50+ demos just to even reach its first sale then this place is doomed. the point is if we’re all just trying to out-do each other on the amount of demos we can show for each product, then something is wrong.
Also the shift away from design to multi-everything is alarming, buyers get unrealistic expectations of what they will be able to do with standard themes.
Hello fellow Brits
2, not a bad start. Good luck for December sales everyone.
That really clears it up for UK and hopefully others too, thanks for sharing @ThemesDepot.
Just got my first 1 star rating because of “lack customization”. The theme is using page template and have meta box for each template for customization. Have live customizer (color) for almost all element. Some buyers think that “customization” is have page builder, 50 Header, 50 Footer etc. It just 1 from 100+...Still many of buyers don’t think like that. But, if market is full with “mega theme” 1 will become 100 fast.
That is worrying, I do hope buyers don’t expect every theme to come with the crazy (and often useless) amount of options.
My main concern is how all this ‘only need to ever buy this theme’ promotion is making it seem ok to reuse over and over without purchasing multiples of an item.
I am very disheartened to see these bloated, and often buggy, themes outsell everything else time and time again. It seems to only be getting worse.