If compulsory support is limited to only these points
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Where relevant, providing updates to ensure compatibility with major new software versions (e.g. of WordPress)
But does NOT include:
- Customization, configuration or installation
- Support for 3rd party software and plugins, except as advertised by the author
I have no issues with this at all
But the question is how will you ensure that a buyer will not ask about customization of the product, and what if author refused to provide any customization services even with extended support ?
The buyer can also threaten the author to provide customization other wise they will rate poorly ( Sure this thing happens currently, but likely to happen more frequently in the future )
Cost of products already very low, and it’s totally impossible to provide customization support at this cost.
One thing I want to point out
You are saying that “A maximum of 72 hours would allow for weekends”, then what about normal days, how much time is provided 24 hours ? I don’t think it will great to add such a short time limit for support on normal days.
Author also do need time for fixing bugs providing updates, they can’t there full time in just quick support.
If a author has 10 or more products then it will be impossible for him/her to provide bug fix + support + updates in such a short inter well of time.
Please consider increasing time limit for support.
The new system looks great, but if not implemented properly then chances are that marketplace will collapse.
I would like to suggest new smiles, after these badges.
designova said+ 1
^ Something like this would have been better (Our humble opinion – we are not masters of illustration). Also with colors differentiating the status (keeping the badges clean) along with tool tip info description.Or else, simply the older one should be back. In all cases, the new badges are not professional
Why you need regex for this, envato send api request in json format, json decode will work fine
Just got a sale and it’ 55% rate.
Who approved those badges ? Is it just one person or is there a team ? Just curious.
Collis did.It’s all covered in the blog post here: http://marketblog.envato.com/inspirations/new-look-community-badges/
I’m not sure if Collis watching cartoon network at that time
I created a userscript and a userstyle to bring back the old badges for those that still like them. I’ll update them if anything changes.
- Both are needed in the current configuration to avoid flashes of the new badges, but it works well! Old badges, yay!
- You just size down the the current badges: change the word “replace” with “smaller” in the userscript’s setting variable and don’t install the userstlye.
- You can skip the userstyle but then uncomment the appropriate line in the userscript to let that add the CSS to the page (will flash new badges that way).
Many thanks for this, by uncommenting line it works perfect.
Yes there is a little flash issue, but i’m ok with that