I prefer to write my own and add checks at different location based the on functionality of the product.
My most products require database setup, so I have added check in installer file.
A badge for “Most Talkative Person on Forums” .
It will remain active for a week or month then passed to next person.
If you are not WordPress specific you can check the script in our profile, if it suits you needs.
Great work, i’m going to use it
Big Hero 6
I do agree with you, handling external support via email or forums is also very hard for us. ( at least for me ) envato must need to implement some kind buyer and author private forums for each product.
You can ask pre-sales or small questions on comment sections.