Posts by accudatamarketing

no-thumbnail
accudatamarketing Recent Posts Threads Started
13 posts
    Has collected 10+ items on Envato Market
accudatamarketing says

“Without notice to you…” This is unethical business practice 101. Looks like we’re done buying from Envato.

Look at it this way. Lets say you purchased a car and there was a recall on one of the parts but the manufacturer never notified any of the customers who purchased this car. It would cause a lot of safety issues and hurt individuals.

The same principle applies here. Envato removes a file without notifying customer, said customer updates Wordpress and now their site doesn’t work, they unable to download updated theme files, in result it could cost the company hundreds if not thousands of dollars to hire someone to fix the issue with their website, plus if you’re running an ecommerce solution, your site is down for x amount of days… you’re losing money.

These rules are in place to protect Envato, not the consumer. It outta be against the law in my humble opinion. Any company who puts terms in place to protect themselves instead of their customers is no good in my book.

We will not be purchasing here anymore until the terms become more transparent. This is just unethical in my opinion and there are so many variables on how this is bad for the buyers.

no-thumbnail
accudatamarketing Recent Posts Threads Started
13 posts
    Has collected 10+ items on Envato Market
accudatamarketing says


I have a quick question, what happens if I purchase a product and it gets removed due to copyright issues? Do I get notified via email and a full refund is issued to us buyers? Also, I noticed all the product pages include this statement ” © All Rights Reserved [author name] Contact Envato Support” how does Envato know that the author actually own the rights to the file that they uploaded? Is there any type of extensive background check before files are approved? Just thinking out loud because I know that these things can be tricky but I do believe being 100% transparent about the process of these issues is key to continued healthy community growth.

Great questions. You won’t get notifications when an item is removed from our marketplaces, we usually recommend keeping a copy of the files just in case this happens, we can’t guarantee availability of files because these could be removed by the author instead. Having said that, we have a refund policy for removed files which you can find here http://support.envato.com/index.php?/Knowledgebase/Article/View/219/55/a-file-i-bought-is-no-longer-in-my-downloads-whats-happened – if it’s a copyright issue just create a ticket, we’ll review the case and issue the refund if required.

Our reviewers work really hard on confirming if the current author is the real owner of the copyright before approving submissions but of course sometimes this process can be bypassed by few members and after all it’s author’s responsibility to submit unique items without copyright infringement to the marketplaces. However, we take copyright very seriously and we comply with the law, if we find items like this we immediately remove them from the marketplaces and membership accounts will likely to get disabled.

I agree that this can be tricky and we are always 100% transparent, but it’s hard to control and predict some of of these members.

Anyway, thanks for your questions and concern!

Cheers!

How do we know if a file we purchased was removed due to copyright infringement? Essentially we could purchase a theme and if it were taken down / removed due to copyright our license would no longer be valid because the person who uploaded and sold the item didn’t have the right to do that.

This why us buyers need to know these things. If the original copyright owner contacts us and says “where did you get this” and we tell them we purchased form Envato, this would mean that since they are the original copyright owner, they could send us a DMCA notice and then we’d get in trouble.

We could purchase a theme, spend countless hours putting together our website and then have no proof that we actually own a license to use the file since it is copyrighted by someone who didn’t authorize the sale in the first place.

I really feel for the sake of us buyers that this needs to be situated somehow. I’m sure this doesn’t happen all the time but there is always a possibility that this could and probably has happened in the past and us buyers are stuck in the dark and could be held liable for a product we purchased from this marketplace.

Hope this helps and thank you for your prompt response!

no-thumbnail
accudatamarketing Recent Posts Threads Started
13 posts
    Has collected 10+ items on Envato Market
accudatamarketing says

I have a quick question, what happens if I purchase a product and it gets removed due to copyright issues? Do I get notified via email and a full refund is issued to us buyers? Also, I noticed all the product pages include this statement ” © All Rights Reserved [author name] Contact Envato Support” how does Envato know that the author actually own the rights to the file that they uploaded? Is there any type of extensive background check before files are approved? Just thinking out loud because I know that these things can be tricky but I do believe being 100% transparent about the process of these issues is key to continued healthy community growth.

no-thumbnail
accudatamarketing Recent Posts Threads Started
13 posts
    Has collected 10+ items on Envato Market
accudatamarketing says

I’ve clicked the microlancer banner a few times by accident thinking it was gonna take me to the next page. Would be nice to checkout the event tracking for the microlancer banner ad above the pagination.

no-thumbnail
accudatamarketing Recent Posts Threads Started
13 posts
    Has collected 10+ items on Envato Market
accudatamarketing says

Hello Madlep

I wrote this a while ago in another thread, and would love to bring this to your (or Envatos) attention again.

As a more or less “huge” company, in regards of the amount of electronic data, you should realy take in account to have a mirrored system for tests and developement.

I have worked many years in a IT (SAP) developement departement, and it’s crucial to work on business critical changes in a test environment before going live with it. Envato should understand that they are responsible for many individuals here which are living on the income from this marketplace. So it’s not something that should be taken light hearted and see how it goes.

Don’t get me wrong, i don’t want to offend anyone here, especialy not the hard working developers at Envato, but you should explain your “Bosses”, that it’s absolutely wrong to make changes and tests on a live system before everything has been tested and verified to work 100%.

Thanks for reading and sorry for my english.

Agreed, generally you will want to push these types of changes out to a percentage of users and then aggregate the results and make decisions based off of the mine data. Then after that if you need more changes, you go through the same method until you get things just perfect and then you push out to the entire community. But hey, what do we know? We just do this for a living right :P

no-thumbnail
accudatamarketing Recent Posts Threads Started
13 posts
    Has collected 10+ items on Envato Market
accudatamarketing says

I tried to find “piano relaxing” on AudioJungle. Page 2, 3, 4 … are songs by the same author and have no relation to search. O_o http://audiojungle.net/search?page=2&term=piano+relaxing

Yea, I see what you are saying, and this goes back to duplicate content should be flagged and not be taken into consideration for the search result pages.

Example, I clicked all of the listings on page 1 and I see the same content in the items description fields, along with tags being remotely the same as well.

Mystic sound, suspense, inspiration, intrigue ..

Corporate

Romantic

Orchestra

Latin

Favorites

Solo piano

Relax

Action

Suspense

Dramatic

If I were an author, I could easily exploit the search results pages by just adding in random keywords to the page description. Old trick we use to do back in the mid 90’s to get better rankings.

no-thumbnail
accudatamarketing Recent Posts Threads Started
13 posts
    Has collected 10+ items on Envato Market
accudatamarketing says

Perhaps you should take duplicate content into consideration for search results. That way if authors are copying a popular files content and tags it gets placed below the fold or something. I think that would help out a lot because many times we come across items that are of low quality but the copy looks like it was taken from another item with a few changes in order to exploit the search results.

Just a thought!

no-thumbnail
accudatamarketing Recent Posts Threads Started
13 posts
    Has collected 10+ items on Envato Market
accudatamarketing says

Send DMCA notices to amazon where envato hosts the download files, not envato corporate. Had a similar issue with a pirate site, I kept sending the owner of the site DMCA, he didn’t do anything. So I purchased one of my pirated files and seen that the download was being delivered by amazon.com – so I sent DMCA to amazon and Amazon removed the file from their servers. Hope this helps!

no-thumbnail
accudatamarketing Recent Posts Threads Started
13 posts
    Has collected 10+ items on Envato Market
accudatamarketing says

Hi, This is not a bundle, you can’t buy all those templates all-together in one bundle. It’s another kind of promotion. For a week, those email templates have a 30% discount (each template costs with 30% less)

alrighty then, I guess the promotion is a bit hard to understand, a colleague of mine from another agency sent me to the landing page, I guess we were both under the wrong impression here. :*(

Was hoping to get our grubby hands on these beautiful templates and tutorials at a bundle / membership purchase.

no-thumbnail
accudatamarketing Recent Posts Threads Started
13 posts
    Has collected 10+ items on Envato Market
accudatamarketing says

One more thing, so is it 500 resources or 600? Banner says 500 but the landing page says 600.

Thank you!

by
by
by
by
by
by