Posts by ait

169 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+5 more
ait says

On a more serious note ( in contrast of my previous post )

In my opinion – the only way for authors to keep improving and supporting items is to sell themes on a subscription basis. New devices come out, new Wordpress versions, new browsers with new problems, etc. etc. – the only way to keep supporting items ( and doing customer support ) is with a recurring fee to access updates and support (in other words – to keep your purchase code valid).

This approach would let me:
  1. Improve my item on a regular basis ( Improve doesn’t mean ‘mo options, ‘mo features. Improve as in cleaner code, optimize and test on more devices, etc. )
  2. Keep supporting the item (again – not “forced/expected/mandatory support”, but actual genuine support)

Customers would buy a “re-subscription” and that would mean that I could eventually make more sales and help us keep motivated to improve our existing themes instead of “rushing” to build a new one. This is the actual problem in my opinion and one that I’ve been thinking about on how to solve for a while now. The current model isn’t sustainable – we always need to “build the next big thing” in order to keep sales going instead of being able to focus on what we already have.
When you think about it – every reasonable piece of software out there charges again for updates. Support is always free. ( ScreenFlow, Tower, Sublime Text, Kaleidoscope, 1Password, – just a few apps that I’ve “upgraded” recently to keep up to date )


Norris

I cannot agree more with above. Currently I’d define our business as very fragile. We always have to rush to create new theme instead of fine tuning and updating existing one. Yearly maintenance fees would definitely help here. Buyers will feel more secure and authors will cover their costs.

169 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+5 more
ait says


Why cannot we as authors offer this service? We currently do all the support free of charge, but cannot ask any fees for installation. Am I missing something?

Here’s a part of the Legal agreement: http://themeforest.net/legal/author

23. As an author you promise to us that you will:
not use Envato Market to offer non-Envato-Market items to buyers;

Because they can’t earn money out of your work and time which they didn’t own or support in any way.

I don’t mind giving away percentage if marketplace brings customers to my service. My question is why cannot I do it, why there needs to be 3rd party involved.

169 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+5 more
ait says

Why cannot we as authors offer this service? We currently do all the support free of charge, but cannot ask any fees for installation. Am I missing something?

Here’s a part of the Legal agreement: http://themeforest.net/legal/author

23. As an author you promise to us that you will:
not use Envato Market to offer non-Envato-Market items to buyers;

169 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+5 more
ait says

Lets take a step back: why can’t we simply make the entire purchase valid for 12 months? After that, the user has to purchase again for their license to be active. I think that makes the things very simple while not changing the rules? We all, including Envato, can learn from this small change.
I had similar idea about a year ago and not so many people joined that discussion: http://themeforest.net/forums/thread/lifetime-free-theme-updates/104160

I’m very happy that there will be some changes regarding that.

169 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+5 more
ait says


Great news. Thanks for that! ;) I guess the support pack will have it’s own purchase code so we can make amendments to our support system. Will there be changes to API regarding that?
http://themeforest.net/forums/thread/important-changes-to-item-support/140218?page=2#1103518

Sorry I’ve overlooked that one. Thanks!

169 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+5 more
ait says

Great news. Thanks for that! ;)

I guess the support pack will have it’s own purchase code so we can make amendments to our support system. Will there be changes to API regarding that?

169 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+5 more
ait says

Hey guys,

I’ve just noticed in my SalesDonkey iPhone app that we got a comment from one customer for Business Finder theme. When I check it through the website there’s no such comment. What’s more strange is that we haven’t got any comments for half a day now.

Are comments working OK for you?

169 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+5 more
ait says

8) I must admit that was a bit more ice that I was expecting! Apparently it was 25kg and because it’s winter here, it just didn’t really melt. Cyan says I have lots of little scratches and cuts on my head … but other than that I’m fine!! ... now if I could just remember what my name was …

That’s why my mom told me to wear a cap in winter ;)

169 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+5 more
ait says

We have customers who use our Directory WordPress theme with over 40k items and it’s performing OK. How big is your database?

169 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+5 more
ait says

It’s hard to tell what’s the best thing ever, but definitely the best thing I bought this summer is Loaded Longboard \m/ ;)

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