Posts by ait

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

Here it is. We’ve lost money during the time theme was down, precious time answering to dozens queries from clients. What more, clients got angry and blame us for the issue. Rating is also down.

Note: Please don’t reveal identifying information of a community member in screenshots. Ratings are private, between author and buyer.

Could we get an official statement on that please? I hope it won’t get ignored.

I don’t think that review is ratings are private between buyer and author. Rating stars are public and affect sales of the themes. If the buyer written a review under his name I don’t see any reason why he or she should be ashamed.

To keep the message here, I’ve removed the buyer name even though I don’t see the reason for that:

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

Here it is. We’ve lost money during the time theme was down, precious time answering to dozens queries from clients. What more, clients got angry and blame us for the issue. Rating is also down.

Note: Please don’t reveal identifying information of a community member in screenshots. Ratings are private, between author and buyer.

Could we get an official statement on that please? I hope it won’t get ignored.

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

Would it be possible to get an official response from Envato staff on that issue? I think it’s fairy important one, please don’t ignore this thread.

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

I understand the re-review of old items, but they should definitely notify authors beforehands. I think there is no system in place to do this at the moment, that’s why these are instant.

What system do you need to send us a message or email?

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

I’m writing this post to start a discussion about recent trend of soft disabling themes for various reasons.

We’ve had our Business Finder theme soft disabled recently because of responsive issue in the easy admin panel. Theme got disabled on Friday night, that means it was off the sale for 2 days, then the review process took another day to get the theme up on the marketplace. Theme is used by almost 4000 customers.

Yesterday on Sunday our Directory theme was disabled, today it’s a bank holiday that means it’ll get back to themeforest probably on Wednesday or Thursday. Theme is disabled because of some notices in PHP code. This theme is used by over 9000 customers.

None of the issues above were/are urgent, critical nor security issues. Both incidents will cost us several thousands of dollars.

Do you think that this is the right attitude to customers who purchased the theme and now they don’t know what’s going on? They cannot access updates, they don’t know what’s going on? We have 12 thousand people asking via our support forum, emails and social media what’s going on?

And finally, do you think that this is the right attitude towards authors? Don’t you think that disabling our best selling themes for several days without prior notice won’t affect our business? If the issue is not critical and there’re no security risks, why don’t you just send us a message and we’ll fix it in the next update?

Why do you treat your customers and authors that make you money that way?

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

There was an error in review process. I’ve submitted the theme again and after fixing some bits and pieces theme got accepted. I’m not a big fan of the low price to be honest though.

Thank you all for your support! ;)

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

@ait I think there is a misunderstanding, can you please resubmit the new item?

@Themewaves you can always contact support if you have any doubts :)

Have a nice weekend!!!

Thanks kailoon, I’ve resubmitted the theme again.

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

This sh*t happens very often lately. I’ve got 2 hard rejects lately because it was too similar to other themes on Themeforest and at the same time I see 100’s of other themes approved. What a hipocracy. I was actually wondering too can I sell my rejected stuff on other Marketplaces and still be an exclusive author. Can somebody point me to the right article or a point in T&C?

Yes you can sell your rejected items on other marketplaces or your own website – it’s your own property. You can also sell your own items that you take down from themeforest on your own website or other marketplaces. You only cannot sell items here and via other channel simultaneously.

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

Have a look at our theme called “Driving School”. It’s a simple design you can use for small businesses.

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

I’ve got more stories like that, but this is just too much. Submitting a support ticket won’t really solve anything. After several long weeks of back and forth messaging the result will be the same.

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