OFCOURSE (!!) it’s best to keep your item updated : IF IT STILL SELLS IN ANY WAY! And IF items STILL SELL : Just DO the damn update without recurring fees like they are now.
So you’re suggesting to delete themes that don’t sell and therefore make all existing customers unhappy? Recurring payments are for people that already purchased the theme, it has nothing to do with the fact that the theme currently sells or not.
Just trim down your portfolio. Selling 40+ themes is silly unless you have the resources to maintain them.
Sorry I’m not sure if I understand that correctly. If we’re looking to expand the business to make our customers happy, envato happy and also authors happy to cover maintenance updates costs. You’re suggesting the opposite
For those that say that my idea is stupid, have a look the recent update of woothemes support terms & pricing
Definitely do not agree on the lifetime thing. If you bought a theme before the responsive craze, – and you want a responsive website – you should look into buying a responsive theme, or hiring someone (even the dev or made the theme) to make it responsive.
My idea was to pay a small yearly maintenance fee to keep the theme going. E.g. twitter API updates, fixes for new Wordpress version and so on. I didn’t want to include feature updates.
If they don’t sell, why don’t you just remove them from the marketplace?
Yea, that’s one option, but removing them from the marketplace will make:
- Existing customer unhappy
- Author unhappy as there will be many complaints
- Envato unhappy as customer and author are unhappy
- Customer to use their existing website longer
- Author to cover maintenance and support costs
- Envato profit from recurring payments
We recently went through all our 40+ themes to fix Twitter widgets and shortcodes due to Twitter API changes. Spent hours going through all our new and also very old themes that nobody’s buying now. We also have to go through and test all our themes after every new WordPress version is released. You can imagine now long it takes if you need to go through 40 themes and maybe fix few issues here and there, release updates and so on.
Wouldn’t it be a good idea for Envato to introduce recurring yearly fees for all purchased items? I’m talking about let’s say 5-10% of item price. It would keep the old items going, and authors happy.
Hope I haven’t opened a war thread between authors and buyers now, just want to hear your opinion on that
Wouldn’t it be a good idea to send a once of reminder email to all buyers who purchased items for example 2 months back till now?
Thanks for that, could you please extend number or characters we can write into additional information for buyers? Cheers.