Posts by ait

152 posts
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ait says

Hi,

I’ve not read each post, but you’re talking about an SLA.

It could be considered as opt-in to the authors having an option for a (discounted) renewal, so if someone buys an item he’ll get 1 year of free support. After that, download will be replaced by a renewal subscription. Could (!) be handled easily (and discussed heavily).

On the other hand most auf the authors are developing their items further adding new features and stuff. So if the item reaches a new major version (let’s say 1.9.2 > 2.0) this could be the point where the author decides “yeah, the item advanced a lot so I’d like to have a (rather) small fee for my efforts”. This could be also done as opt-in for the author by selecting a percentage of the selling item price (defined by envato).

There are many pro’s and also many con’s to be considered.

2 bucks…

Yea that’s exactly what I had in mind. Large theme updates and support are currently being done free of charge. What’s even worse that customers expect you to implement all changes from your newer themes to your older ones and yes – for free :)

152 posts
  • Envato Studio (Microlancer) Beta Tester
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 1000 and 1999 users
  • Exclusive Author
ait says

The issue is that it’s impossible for individual authors to implement any kind of recurring yearly payments for theme updates. Firstly it’s forbidden in license terms and even if it wasn’t forbidden you need to create your own billing system, system for updates and so on.

I’m quite surprised that authors are happy with the currently lifetime free updates strategy.

152 posts
  • Envato Studio (Microlancer) Beta Tester
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 1000 and 1999 users
  • Exclusive Author
ait says

I’d like to hear more opinions from theme buyers. Guys what are thoughts on that?

Cheers :)

152 posts
  • Envato Studio (Microlancer) Beta Tester
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 1000 and 1999 users
  • Exclusive Author
ait says

Yes you can. Only thing is you can’t advertise for it in any of the related sites from envato, your themes or whatever.

But – if you get a question from a buyers for customization, you can offer them your own customization service. Envato has nothing to do with that at all IF you’re not advertising it on any related sites.

The whole point about those terms is the advertising. Envato can’t tell you not to offer your own services to buyers when they ask for it.

Yes that’s right, you can offer customization that’s no problem. But I started this thread about lifetime theme support, not additional services.

152 posts
  • Envato Studio (Microlancer) Beta Tester
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 1000 and 1999 users
  • Exclusive Author
ait says

OP, great idea. If Envato or other developers do not support it then that is even all the more reason to go ahead and implement the system yourself on your own website.

That’s not allowed if you read Envato Membership Terms & Conditions carefully: http://themeforest.net/legal/membership

Chapter 19, point b) and e):

You will not: b. insert your own or a third party’s advertising, branding or other promotional content into any of the Site’s content, materials or services or use, redistribute, republish or exploit such content or service for any further commercial or promotional purposes;

You must not: e. use the Sites to distribute or make available any Product whose primary purpose is to facilitate the distribution of Products outside of the Sites;

That means that you cannot put item for sale here and then charge for updates on your own site. Theoretically you also cannot charge for support as you’re advertising services outside Envato marketplaces.

152 posts
  • Envato Studio (Microlancer) Beta Tester
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 1000 and 1999 users
  • Exclusive Author
ait says

OFCOURSE (!!) it’s best to keep your item updated : IF IT STILL SELLS IN ANY WAY! And IF items STILL SELL : Just DO the damn update without recurring fees like they are now.

So you’re suggesting to delete themes that don’t sell and therefore make all existing customers unhappy? Recurring payments are for people that already purchased the theme, it has nothing to do with the fact that the theme currently sells or not.

152 posts
  • Envato Studio (Microlancer) Beta Tester
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 1000 and 1999 users
  • Exclusive Author
ait says

Just trim down your portfolio. Selling 40+ themes is silly unless you have the resources to maintain them.

Sorry I’m not sure if I understand that correctly. If we’re looking to expand the business to make our customers happy, envato happy and also authors happy to cover maintenance updates costs. You’re suggesting the opposite ;)

152 posts
  • Envato Studio (Microlancer) Beta Tester
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 1000 and 1999 users
  • Exclusive Author
ait says

For those that say that my idea is stupid, have a look the recent update of woothemes support terms & pricing ;)

152 posts
  • Envato Studio (Microlancer) Beta Tester
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 1000 and 1999 users
  • Exclusive Author
ait says

Definitely do not agree on the lifetime thing. If you bought a theme before the responsive craze, – and you want a responsive website – you should look into buying a responsive theme, or hiring someone (even the dev or made the theme) to make it responsive.

My idea was to pay a small yearly maintenance fee to keep the theme going. E.g. twitter API updates, fixes for new Wordpress version and so on. I didn’t want to include feature updates.

152 posts
  • Envato Studio (Microlancer) Beta Tester
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 1000 and 1999 users
  • Exclusive Author
ait says

Just stop discussing this. It’s the worst idea ever to do such thing.

I don’t think it’s a bad idea. If you purchase any product, you have 2 years warranty. After that you need to pay for all repairs yourself. Why would we have to support themes for free forever?

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