Posts by ait

203 posts
  • Has referred 1000+ members
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ait says

Hey guys,

I’ve just noticed in my SalesDonkey iPhone app that we got a comment from one customer for Business Finder theme. When I check it through the website there’s no such comment. What’s more strange is that we haven’t got any comments for half a day now.

Are comments working OK for you?

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

8) I must admit that was a bit more ice that I was expecting! Apparently it was 25kg and because it’s winter here, it just didn’t really melt. Cyan says I have lots of little scratches and cuts on my head … but other than that I’m fine!! ... now if I could just remember what my name was …

That’s why my mom told me to wear a cap in winter ;)

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

We have customers who use our Directory WordPress theme with over 40k items and it’s performing OK. How big is your database?

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

It’s hard to tell what’s the best thing ever, but definitely the best thing I bought this summer is Loaded Longboard \m/ ;)

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

So wonderful that the most ridiculously over complicated theme I have ever worked with has been deleted by the author and all support threads deleted from their support forum. I search their forums for the theme and it’s like it never existed. I’ll still buy things from Code Canyon but my experience here has been about 50/50 with themes. I’ve purchased some amazing themes that were elegantly coded, simple and yet full of features and I’ve purchased some that were a nightmare. I have scrapped two themes due to problems with them that just became too troublesome and now it looks like I might scrap another. In the end on these three projects I didn’t save a penny by purchasing themes. I’ve lost money on them. This isn’t the case with every job but you never know what you’re going to get until you’ve bought it. It has been a great learning experience and I love the Envato network but I’ve become much more comfortable developing themes from scratch and I’m not taking chances with these themes anymore.

Sorry to hear that. Would you be willing to pay a maintenance fee for your themes in order to get future updates and support?

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
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ait says

I think it’s a brilliant idea. I also like what @digitalscience suggested.

I just would like to ask one thing. Does it mean that it’s no point to update older themes with new features as newer ones will become trending and older ones wont? Are you also taking into consideration how often was theme updated?

I just noticed that our Directory theme is not marked as trending but our Business Finder is, even though Directory sold more copies recently than Business Finder. Directory is therefore more popular, it has more sales and we update it always together with Business Finder theme.

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says


Envato support is pretty slow. I created a ticket on the 28th of July and it’s still not resolved. I’m getting approximately 1 message a week from the support person which is ridiculous.
Sorry to hear about the time it’s taking to reach a solution :( . Your issue is a bit more complex for a number of reasons, and needed to go through a couple of different departments. It was last updated on Monday, so hopefully we’re not too far away from a solution now :grin:

Thanks for the update. I think the ticket status or progress bar would be helpful to many people. I understand that you’re getting enormous number of questions, but on the other hand we have no way of knowing if the question has reached somebody or not. ;)

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

Envato support is pretty slow. I created a ticket on the 28th of July and it’s still not resolved. I’m getting approximately 1 message a week from the support person which is ridiculous.

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

This release focuses on authors getting help from their support staff when dealing with comments. We’ve got very long lists of other improvements I hope we can get to soon. “Mark all as read” is a feature on the comments dashboard, and the dashboard only shows comments for your items, so there’s room for improvement there, but also no risk of one team member hiding a bunch of important comments from the author.

It’s definitely a brilliant feature for sure, another team member can help with pre-sale questions which is perfect. What I’m saying is that it’s not a full replacement for a dedicated support system. I think everybody with hundreds of support questions a day will agree with me. Question is if customers will get it too.

203 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+6 more
ait says

Some of the lacks of actual wordpress directory listings,

- The are not worldwide. I can’t make a worldwide directory with many areas (regions or states, etc, not only cities). As flexible as I can create a directory by country, or by villages, or by areas in any country.

- City or country selection when entering main page, so I doesn’t load all the listings in the map when loading the website. (if you have thousands of listings this is a problem)

- Be able to manage and load properly thousands of businesses at the same time in the map. The real listings has many businesses or listings in his database, not only few as many demos shows.

- In fact, versatility it’s the best way to go.

thanks

You can do all of these with our existing Directory and Business Finder themes. Did you find any issue we don’t know about? Cheers.

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