Posts by ait

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What happens if we opt out of this, but still support on our sites, legally you can not stop us from doing this, so our question is how can you stop this from happening?
I’m just wondering why would you want to opt out from this if you can get extra income through support? I mean, you are still providing support anyway, indefinitely but free of charge.

Here’s why:

I don’t want to charge for support. Support should be free. The limits need definition.

I do charge for customizations. I think authors/buyers have little to no issues with this.

I want to charge for updates. Paid updates scale as a service because they’re don’t restrict my time.

Updates are much more valuable than support a year after purchase. If I’m going to charge customers beyond the initial purchase, I want to charge for what provides the most value to them and me.
Can we get a response on this from staff? I know they’re very reluctant but one year of update and support for $58 is enough of a value?

I’ve opened a thread regarding that more than year ago, but nobody from Envato stuff ever joined our discussion. I completely agree with the above. The current system basically forces us to push new themes in order to make money.

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Yeah maybe I provided to less features or the design was not suitable – what you say? Demo: http://demo.felixdorner.com/wunderbar

I think the design is nice. Simple and functional. Yes you might find there bits that could be improved, but that’s definitely not a reason to hard reject the theme.

Good luck mate.

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On a more serious note ( in contrast of my previous post )

In my opinion – the only way for authors to keep improving and supporting items is to sell themes on a subscription basis. New devices come out, new Wordpress versions, new browsers with new problems, etc. etc. – the only way to keep supporting items ( and doing customer support ) is with a recurring fee to access updates and support (in other words – to keep your purchase code valid).

This approach would let me:
  1. Improve my item on a regular basis ( Improve doesn’t mean ‘mo options, ‘mo features. Improve as in cleaner code, optimize and test on more devices, etc. )
  2. Keep supporting the item (again – not “forced/expected/mandatory support”, but actual genuine support)

Customers would buy a “re-subscription” and that would mean that I could eventually make more sales and help us keep motivated to improve our existing themes instead of “rushing” to build a new one. This is the actual problem in my opinion and one that I’ve been thinking about on how to solve for a while now. The current model isn’t sustainable – we always need to “build the next big thing” in order to keep sales going instead of being able to focus on what we already have.
When you think about it – every reasonable piece of software out there charges again for updates. Support is always free. ( ScreenFlow, Tower, Sublime Text, Kaleidoscope, 1Password, – just a few apps that I’ve “upgraded” recently to keep up to date )


Norris

I cannot agree more with above. Currently I’d define our business as very fragile. We always have to rush to create new theme instead of fine tuning and updating existing one. Yearly maintenance fees would definitely help here. Buyers will feel more secure and authors will cover their costs.

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Why cannot we as authors offer this service? We currently do all the support free of charge, but cannot ask any fees for installation. Am I missing something?

Here’s a part of the Legal agreement: http://themeforest.net/legal/author

23. As an author you promise to us that you will:
not use Envato Market to offer non-Envato-Market items to buyers;

Because they can’t earn money out of your work and time which they didn’t own or support in any way.

I don’t mind giving away percentage if marketplace brings customers to my service. My question is why cannot I do it, why there needs to be 3rd party involved.

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ait
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Why cannot we as authors offer this service? We currently do all the support free of charge, but cannot ask any fees for installation. Am I missing something?

Here’s a part of the Legal agreement: http://themeforest.net/legal/author

23. As an author you promise to us that you will:
not use Envato Market to offer non-Envato-Market items to buyers;

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Lets take a step back: why can’t we simply make the entire purchase valid for 12 months? After that, the user has to purchase again for their license to be active. I think that makes the things very simple while not changing the rules? We all, including Envato, can learn from this small change.
I had similar idea about a year ago and not so many people joined that discussion: http://themeforest.net/forums/thread/lifetime-free-theme-updates/104160

I’m very happy that there will be some changes regarding that.

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Great news. Thanks for that! ;) I guess the support pack will have it’s own purchase code so we can make amendments to our support system. Will there be changes to API regarding that?
http://themeforest.net/forums/thread/important-changes-to-item-support/140218?page=2#1103518

Sorry I’ve overlooked that one. Thanks!

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Great news. Thanks for that! ;)

I guess the support pack will have it’s own purchase code so we can make amendments to our support system. Will there be changes to API regarding that?

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Hey guys,

I’ve just noticed in my SalesDonkey iPhone app that we got a comment from one customer for Business Finder theme. When I check it through the website there’s no such comment. What’s more strange is that we haven’t got any comments for half a day now.

Are comments working OK for you?

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8) I must admit that was a bit more ice that I was expecting! Apparently it was 25kg and because it’s winter here, it just didn’t really melt. Cyan says I have lots of little scratches and cuts on my head … but other than that I’m fine!! ... now if I could just remember what my name was …

That’s why my mom told me to wear a cap in winter ;)

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