From Google (Taking care of it all for their sellers)
Tax rates & valued-added tax (VAT)
Important note for developers selling paid apps in European Union countries
Starting January 1, 2015, due to a change in Value-Added Tax (VAT) laws in the European Union (EU), Google will be responsible for determining, charging, and remitting VAT for Google Play Store app and content purchases for EU customers. Google will send VAT for EU customers’ app purchases to the appropriate authority.
Once the change is in place, you won’t need to calculate and send VAT separately for EU customers. No action is required on your part. Even if you’re not located in the EU, this change in VAT laws will still apply.Rest of article https://support.google.com/googleplay/android-developer/answer/138000?hl=en
I expect the same treatment from Envato on this matter. Instead of this huge mess they should simply send us a single email with a subject – “Important notice – no action is required on your part”
” ...for example, for apps sold through an online marketplace or platform, the business running the platform will normally be responsible for VAT. The app developer will not be responsible if the ordinary person in the street assumes that they are buying from the business operating the platform. ” http://goo.gl/Kh6voY
Hehe. Asap clients are the last one served on my support channel.
I am using zend 1 for complex projects. I like reach feature set and professional look & feel. I don’t like default form concept. And yes, it has a steep learning curve.
Changing to non-exclusive will take 30 days. Changing back to exclusive is instantaneous.
Write a simple canned response, something like:
I tried everything to help, blah blah… but if you think this item is faulty please contact Envato and ask for a refund.
Then simply ignore that customer and forget about it.
What’s next? Authors paying to their customers?
Create a big blue button so that each author can opt-out from this magnificent idea.
I will never swap my freedom for this [language removed].
I was once told by Envato support that if your buyer receives a refund, then his rating would not be active anymore:
‘The rating would not be active from a user with a reversal on a specific item.’
So, if you can contact that user tell him to ask for a refund.