Hehe. Asap clients are the last one served on my support channel.
I am using zend 1 for complex projects. I like reach feature set and professional look & feel. I don’t like default form concept. And yes, it has a steep learning curve.
Changing to non-exclusive will take 30 days. Changing back to exclusive is instantaneous.
Write a simple canned response, something like:
I tried everything to help, blah blah… but if you think this item is faulty please contact Envato and ask for a refund.
Then simply ignore that customer and forget about it.
What’s next? Authors paying to their customers?
Create a big blue button so that each author can opt-out from this magnificent idea.
I will never swap my freedom for this [language removed].
I was once told by Envato support that if your buyer receives a refund, then his rating would not be active anymore:
‘The rating would not be active from a user with a reversal on a specific item.’
So, if you can contact that user tell him to ask for a refund.