I feel like envato is forgetting to address some core issues here. I have solved around 5k tickets with the previous company I worked with, and around 400 here on envato marketplaces for my own products. Every single issue was solved, one way or another.
I understand that Envato wants to gain more control over item supports and increase the quality of this service. Forcing support is both a good and bad idea at the same time.PROS
- The buyers will feel more secure
- Probable increase of sales
- More communication between author and buyer
- The author is put to a very vulnerable position
- Some buyers will use this against the authors – they can DEMAND support
- They are going to ask authors to do stuff that’s not part of the support – else they just rate 1 star, and good bye + reported for not helping
I mean there are like millions of items on these marketplaces, this would only cause trouble. Users would accuse authors of not helping them. How would you deal with possible hundreds of thousands of complaints? Because they will complain, oh man, they will complain a lot. And you will have to review every single case and make a just decision to either punish the author or not. Not to mention, that one single mistake from the author or the reviewer can ruin everything the author worked for. This is a very serious issue, please think about it.
I don’t want to wake up everyday in fear, that if I can’t help someone for some reason, or if I misunderstand something they will just report me and I can get punished. This is not what I worked for.
I’m providing support for unlimited time for my items and I feel this would just make it worse, as this makes me feel very vulnerable.
The idea overall is great, because as a customer I would expect to get some kind of support, but you need to estabilish very very strict rules of how to behave, and what’s expected from authors. Otherwise you just put the authors to a very vulnerable position.
It is well known that software piracy is highly affecting all of the envato marketplaces. I too have found some of my items on various websites for free download. I usually file a DMCA complaint and they take it down in a day or two. The google webmasters DMCA report tool works well as well.
There are however sites, that will not take down your file no matter what you do. There was this one domain called [Link removed. Please do not post piracy links to the forums] which I could not contact, but I have found that it’s hosting numerous codecanyon and themeforest items including mine without permission. So what the hell, I did a whois check and contacted the domain service provider. After explaining them the situation I refered to a point in their TOS where was clearly stated that they would suspend domains that point to illegal content and such.
Suprisingly they did respond that they will contact the domain owner, and if by 48 hours the content violating my copyrights does not disappear I should contact them and they will suspend the domain. Whoa. I waited more than 7 days, then contacted them, and after a day I got an email that the domain was suspended. What an awesome support, damn. I have never thought this is possible, it is.
I have a product called “Ajax Search pro for WordPress”. I’ts for adding a custom ajax search bar to any wordpress site. Basically you can design your own search bar and add it anywhere.
However, there are some layout features, that I cannot implement, because they are very different from what the product represents right now. I’m planning to create a new product for this, however I want to keep most of the “core” search features from the previous product.
In other words, I want to create another search plugin with a very different layout style/behaviour, with almost the same search core, because that is already working well.
Is there a chance, that this product will be accepted?
I just got a 1star rating because the client did not unzip the package before installing my wordpress plugin. He was trying to install the zip file with the documentation and screenshots included… He got upset and gave me rage 1 stars.
Ruining my 3 months work in a second. Somehow these very low ratings must be reviewed…
I absolutely agree. A good example is the joomla extensions directory: http://extensions.joomla.org/
Nobody can rate without giving proper feedback, and the author is able to respond, and the user is able to modify his review or delete it. This is very effective! I’m sure, that many authors get the “1 star” without any reason. Helping the customer, who already rated 1 star after buying the product and not being able to read the instructions or ask for help before rating, is a waste of time.. A rating system this simple would change everything.
In my previous project I needed a jQuery plugin for element rotation (mainly divs) but I haven’t found any on the webs, so I had to create one for myself.
Normally it wouldn’t take much effort in jQuery with the css method, butThis one works with ie7 and ie8 as well.
If somebody else needs it, here it is:
Hopefully this can save some time and nerves for some of you