Posts by andrewjmead

13 posts
  • Sold between 5 000 and 10 000 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
  • United States
  • Envato Studio (Microlancer) Beta Tester
andrewjmead says

Thanks for the links, I’ll take your advice.

Thanks for the reply Ruben!

13 posts
  • Sold between 5 000 and 10 000 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
  • United States
  • Envato Studio (Microlancer) Beta Tester
andrewjmead says

I created a mobile friendly demo page for my product. When I visited the demo page via the “live preview” link on my CodeCanyon product, I saw that none of the responsive behavior was present.

This needs to be addressed. I understand the need for the iFrame and the top bar, I’m just not happy with the current situation.

My mobile traffic is 14.5%. Why miss out on a 14.5% increase in sales?

Thanks for reading, Andrew

13 posts
  • Sold between 5 000 and 10 000 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
  • United States
  • Envato Studio (Microlancer) Beta Tester
andrewjmead says

Thanks for trying it out, feel free to contact us through the site if you have any questions or suggestions while using the free option. For the pricing – we’re still trying to find that perfect price point, will keep you updated!

13 posts
  • Sold between 5 000 and 10 000 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
  • United States
  • Envato Studio (Microlancer) Beta Tester
andrewjmead says

Looks like the link got removed – didn’t mean to break the rules! You can check it out by googling for us or just shoot me a message on my profile.

13 posts
  • Sold between 5 000 and 10 000 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
  • United States
  • Envato Studio (Microlancer) Beta Tester
andrewjmead says

Hey Authors,

I want to announce the launch of Support Dash, a customer support web-app, and also thank everyone here who helped me get it off the ground.

I spent the last six months developing and talking with many of you here in order to create it, and I just released the beta. Support Dash was designed to help developers selling WordPress themes & plugins deliver better customer support, in less time. It also integrates with the Envato API to verify paying customers.

You can learn more here
[link removed – forum rules]

13 posts
  • Sold between 5 000 and 10 000 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
  • United States
  • Envato Studio (Microlancer) Beta Tester
andrewjmead says

Also, additional features not listed on the landing page are:

  • multi-agent support
  • canned responses (snippets)
  • code formatting & syntax highlighting in messages
13 posts
  • Sold between 5 000 and 10 000 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
  • United States
  • Envato Studio (Microlancer) Beta Tester
andrewjmead says

Hi KBRMedia,

Thanks for replying. We are initially only targeting Wordpress theme publishers, but we will support plugin publishers as well in the future. The reason for targeting Wordpress alone is so that we can integrate the support forums and ticket forms directly (and exclusively) within your customers WP admin dashboard.

13 posts
  • Sold between 5 000 and 10 000 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
  • United States
  • Envato Studio (Microlancer) Beta Tester
andrewjmead says

Hey authors,

I’m working on a customer support web-app made specifically for Wordpress theme publishers. Our goal is to help you verify and respond to customers in less time and in fewer steps.

You can sign up for the beta here: http://www.getsupportdash.com.

13 posts
  • Sold between 5 000 and 10 000 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
  • United States
  • Envato Studio (Microlancer) Beta Tester
andrewjmead says

@gbs – Thanks!

@mocarg – Nice idea.

@dorde – Right now it works with the local time zone (I prefer it that way). I can work in a ‘local’ or ‘envato time’ option.

13 posts
  • Sold between 5 000 and 10 000 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
  • United States
  • Envato Studio (Microlancer) Beta Tester
andrewjmead says

Awesome ideas! I’ll definitely look into the API and add some of these.

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