Posts by averta

4 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+4 more
averta
says

I just want to share our experience about working with Envato API for adding automatic update feature to our WordPress plugins.

As you know, automatic update feature is one of the awesomeness in WordPress, and these days most of clients are used to have this feature even in commercial themes and plugins. Therefore, like the other authors in envato marketplace,we we used Envato API to notify our clients about new updates and update their plugin accordingly.

We used http://marketplace.envato.com/api/edge/USERNAME/API-KEY/download-purchase:aaaaaa.json API to download latest version of the plugin from envato servers, hopefully everything was working as expected. Few weeks after adding automatic update script in our plugin, we received some feedback from our customers indicating that they are not able to automatically update their plugin. After investigating their credentials we figure out that for an unknown reason, the mentioned API returns {"verify-purchase":{}} for a valid and verified credential! we direct the customers to envato support and even we contacted them directly, unfortunately we just received some template replies from the support team. Here is an example:

The codes you receive from us are always correct. Chances are the author’s verification is malfunctioning.

Furthermore, we provided an API link with credentials that demonstrates the problem, surprisingly another “lorem” reply from support team:

I recommend contacting the author for assistance. Apologies for redirecting you like this, but it is they who control the license activation! You can contact the author directly via their profile page or through the item’s support and comments tabs.

As a result, we found out that we receive nothing from Envato support (as before) and they are not even eager to take a look at this matter, so here I want to ask the other authors, if anyone had the same issue, how you have resolved it? Any advise and work around on this matter is much appreciated.

Regards

4 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+4 more
averta
says

Hi

If you purchased our LOTUS theme, please post your support related questions in our support forum.
Our support staff will help you as soon as possible.

Support Forums | Create an Account | Find your ├ČItem Purchase Code

4 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+4 more
averta
says

Take a look at our LOTUS theme > food demo. I am sure you like it.

4 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+4 more
averta
says

i also want to know if any update is available on Font Awesome usage :-B

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