I like the idea of this approach too. Let’s just find another term from “Trusted Support” since 3rd Party Support should be trustable as well. I don’t think Envato will listen to this though. They make it clear with “don’t confuse buyers with your stuff but only with ours”
+1. Sure, the phrase ‘trusted support’ is just a marketing term to further differentiate between the 2 options (and something a ‘platform operator’ would like to use since it favours them more), so anything is fine as long as there are 3 types of support (support strictly adhering to Envato’s terms, support under author’s terms and no support at all). Even ‘Guaranteed Support’ or ‘Verified Support’ is ok too since they do indicate that Envato has control over it.
However, as much as I hope they will listen, I doubt anything would be done (please prove me wrong). I’ve already mentioned this long time ago in previous discussions but they have just ignored the suggestion. Envato is making things more complicated and confusing for buyers by implementing this.
I have to say that giving free support at author’s own support system while maintaining paid support at the item page is making things more complicated than it already is.If paid support is really implemented to set buyers’ expectations on support clear (as opposed to implementing it mainly to get additional income), then there should be 3 ‘states’ of support as mentioned by @visualkicks above (and also by many other authors in discussions earlier) :
- Trusted Support (paid support under Envato’s terms)
- 3rd Party Support (author’s own support terms, since Envato is operating as a platform and authors are considered as ‘sellers’)
- No Support
By having those 3 states (and Envato can always alter with the search result based on those attributes), buyers will be much clearer about what they will get. If authors have opted in ‘paid support’ but yet they provide free support at their own support system, I can be sure that buyers will definitely complain about the double standard and Envato would be seen as scamming buyers when they can get the same service for free.
Please, for once, just make things simple and clear for everyone.
visualkicks saidRemove the closing bracket and full stop : http://themeforest.net/forums/thread/envato-elite-community/185227
chilly_orange saidHey Chilly, how can I join. The link you posted is a page not found.
onioneye saidWe are working on something like this with our Elite community (http://themeforest.net/forums/thread/envato-elite-community/185227). We’re close to 100 members now, once we reach a good number, we’ll start organising polls and present results to Envato.
Maybe you should quit everything you are doing now and make a
community-widesite-wide poll on how confident authors are in Envato’s work. I am sure the results will be disastrous for you. Ah, sigh. I am done really. Signing off…
However, I think you need to contact him personally. I don’t see any links there.
@chilly_orange : You might want to put a space after your URL before you put the closing bracket. I’ve seen quite many of your links which don’t ‘work’ because the closing bracket is included in the URL, including the link here : http://themeforest.net/forums/thread/envato-elite-community/185227?page=8&message_id=1312649#1312649
Considering buyers would have the ability to ask as much as questions they would like, it is not much. Actually in some cases it won’t even begin to cover the time authors spend. I remember having over 50 mails just from one client just in few days. This would be one of those cases where support package price will not even begin to cover the stress and time spent. However if the support package is also for updates, many buyers would purchase support package to access the update. In this case not all the buyers would require support and everything will be balanced.
Which is why authors asked for paid updates instead of paid support because it seems unfair if a person has to pay to only ask 1 question (or some buyers who demand a lot after paying such meagre fees), but Envato made its stance very clear that they will not implement paid updates in the foreseeable future (you can search in other threads related to paid support).
They aren’t ‘cheating’ because updates are included regardless of whether you have paid for support. You can see it for yourself based on the screenshot showing an item not supported by author :
Welego saidDitto. I’d like some confirmation.
From what I understand, updates are also linked with item support. Buyers who don’t have an active support will not be able to access the update.
Could Envato please clarify this?If I understood this correctly than this is a good news for everyone as I believe this will only increase item quality. In case of a major item update, authors wouldn’t need to consider adding the item as a new item. This would mean focusing more on item quality and updates.
No, from what I understand based on previous discussions, updates are listed in the support package because it doesn’t make sense to pay so much solely for the ability to ask questions. Every buyer will still get the update regardless of whether he / she has a valid support package. It’s only there to make it sound as if there’s more value in buying the support package.
Envato has already made it clear that item updates will not be charged and any buyer can download the latest update.
So: please be fast
Your call has been answered : http://themeforest.net/forums/thread/get-ready-for-the-new-item-support-policy-launching-september-1st/187065
I really do feel like something is going on with the marketplace where all of the sudden, the search traffic is being directed to certain authors. Thee new search algorithm (or whatever it is) has completely destroyed exposure for certain authors, while benefiting others. And there appears to be no rhyme or reason to it.
My thoughts as well. However, the search result might not have directed to the top authors, but to some other authors / items whose sales have always been low. The top items are not affected because they have their own advertising campaign to attract buyers (and they have established their customer base as well), so their sales are less dependent on the search / traffic here because they’re always at the top.
I agree with @DistinctiveThemes. Aside from support, the share is too slow for PSD to WordPress conversion. 50-50 is fair for PSD to HTML because there’s not much support needed for an HTML template, buyers usually know how to use it and there’s little to no need to update the item.
The same can’t be said for WordPress themes. If the developer still needs to provide support and update the item all at 50-50 share, honestly speaking, I don’t think you can find a ‘talented developer’ to work under those terms.
Anyway, good luck!
Thanks for notifying. I just realized my website is affected too although mine doesn’t use SSL (chrome forces it to use SSL which will obviously break it). I think I’ll just wait for them to fix the bug instead of ‘fixing’ something which is not broken at my side. I might forget about these changes if I decide to move my website to SSL in the future.
Edit : Found a nice article about this issue.