Posts by broodrooster

2 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
broodrooster says

Hi there, thanks and I managed to find what you were talking about. I bought a theme from Peerapong about 17 days ago. Having unacceptable troubles with it, posted a ticket on support site, ticket was deleted (??) posted questions here http://themeforest.net/item/chamber-for-business-corporate-software-company/discussion/198249

after a while finally got a reply: go to support site. Did it AGAIN now just checked back and once again my tickets were deleted?? What the hell is going on?

I have been trying for 16 days now to get some support here but I received nothing.

I would like a refund as I do not wish to struggle any longer,..I can’t have my website looking like a mess any longer. Please advise me how to get a refund as somebody at theme forest is not taking responsibility or owning ‘the call’

Thank you.



I cannot see that there has been a solution implemented in the past three years. I just signed up wanting to buy a 45$ theme but have to deposit 50$ and leave the remaining 5$??

Please point me in the correct direction if I am missing something here.

Thanks.


Hey Cal,

You’re not alone. This is why the developers are coming up with something new. Please have a read of the following new feature which will be implemented real soon:

Cyan ( Marketplace Manager ):

5) New features coming up. So as I said above, we get a fair few complaints from buyers that they have to deposit set amounts of funds. That’s completely understandable – who wants to deposit money they might not even use? While we feel you will always be able to find awesome files on one of our sites to spend your remaining balance, we also want to ensure those buyers who only want to buy one file have a quick and easy way to do so. We’re working on this now, and it’s just one of many steps we’re taking to make the sites much more buyer friendly. And more buyer friendly equals more sales.
Howdy!

Yes, we have a feature called “Buy Now” that you may use to buy and item without making a deposit. Please note that items bought with pre-paid credits are $2 cheaper than items purchased via “Buy Now”.

You can select whichever option works best for you after clicking the purchase button. :)

More details – http://support.envato.com/index.php?/Knowledgebase/Article/View/217/54/how-do-i-pay-for-items-on-the-marketplaces
2 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
broodrooster says

I cannot see that there has been a solution implemented in the past three years. I just signed up wanting to buy a 45$ theme but have to deposit 50$ and leave the remaining 5$??

Please point me in the correct direction if I am missing something here.

Thanks.


Hey Cal,

You’re not alone. This is why the developers are coming up with something new. Please have a read of the following new feature which will be implemented real soon:

Cyan ( Marketplace Manager ):

5) New features coming up. So as I said above, we get a fair few complaints from buyers that they have to deposit set amounts of funds. That’s completely understandable – who wants to deposit money they might not even use? While we feel you will always be able to find awesome files on one of our sites to spend your remaining balance, we also want to ensure those buyers who only want to buy one file have a quick and easy way to do so. We’re working on this now, and it’s just one of many steps we’re taking to make the sites much more buyer friendly. And more buyer friendly equals more sales.
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