What if the buyer puts one star for the fact that we denied him customization?
Hi FXoffice that is a reasonable question to ask. Ratings should always be around item quality. We expect authors to maintain their items and keep them bug free (as an example relating to a code-constructed item) or usable. If you are down rated for a reason that is not covered by reasonable parameters of an item sale (ie. the overall quality of an item, maintenance etc) then being down-rated for a service you are not obligated to supply as part of the item sale should be considered as an unfair rating. In this case and even if you have provided this service additionally, you most certainly should lodge a support ticket with Envato Support.
The average rating issue is fix. But I’m curious to know if there is any way to make our reviews public… Previously I had some good testimonials on my comments page but now that users are sending their feedback with ratings, they are writing their review inside the rating page but nobody can read them
I would love to let visitors see how my clients feel about my item and my supportCheers, Iman
Hi Iman thanks for your comments, it makes total sense that you’d like ratings and reviews to be published in the public UI. We have built out the new ratings and reviews feature with the perspective that the next step will be showing reviews to everyone. The only thing is that it takes a bit of time to develop and test these decisions, and we have some legacy patterns for existing communication with buyers that we need to consider before the ratings and reviews become public. This relates to item comments and how they might function once ratings and reviews become public (and publicly associated with the item for sale). We hope to do this in the near future, but have currently got another focus with some new feature development on the purchase flow, in advance of another new feature that is high in the top 3 of features that is commonly requested by the community, the shopping cart. We hope in the meantime, being able to view reviews and understand why you have received high or low ratings from buyers will help until ratings and reviews go public.
I don’t really like the idea of a flag, it invalidates the whole process really. I just want a reply box so that I can at least try to help this buyer. Customer service is the name of the game!
Thanks for your comments @TommusRhodus. We did consider a flagging mechanism but for the reason you specified it was felt this would lower the integrity of the ratings system, as this is meant to be a method for buyers of items to submit their true assessment of quality. Concerning replies to buyers who submit low ratings or reviews relating to problems they might be experiencing with an item, we also have considered this in the UX and hope that in the not to distant future in our development planning we can accomodate this kind of feature.
Thanks for your feedback
The cross selling elements and links to microlancer etc are a nice touch BUT (and I have not bought something today to see it live) I would be interested to see how this works with auto downloads and WordPress – I.e does it auto download the full package with documentation and all assets or the just the “installable” file only? Sorry if I have misunderstood that process.
Again this based on the screen grab only but maybe where you have the “problem with download” link is an opportunity to also have a link for other useful stuff that less experienced buyers struggle to find sometimes e.g. the license certificate incase it is needed for support etc?
It looks like a good idea generally – nice work.
The idea is that the full package would be auto downloaded instead of having to manually download it (not just the installable file) from your Downloads page. The ability to do the latter still exists. Good point re: locating the license certificate we’ve had this flagged previously and need to improve the UX around this task as really finding the license certificate shouldn’t be a task at all rather a no brainer
We’re getting data on the clicks on the different links on the oage and will be able to measure how successful this page is in cross-promoting recommend items and services.
As a part of HackWeek we are testing a Purchase Confirmation Page for 50% of buyers yesterday. This initial test is only related to WordPress (purchases of single licenses), but if it goes smoothly we plan to roll it out in other categories and Marketplaces in the near future. It is currently optimised for webkit and chrome and it’s purpose is to thank buyers and automate the download progress.
We really think it will add value to the purchase flow for buyers and increase purchases across the Marketplaces (as we plan on recommending items associated with a purchase). As this is a test we’ll be using it to continue to refine the accuracy and usefulness of recommended items.
So, if you are one of the lucky 25% of buyers who experience the new purchase confirmation page, we’d love to hear your thoughts and suggestions, as your feedback is an important part of refining this feature.
**Update: we have now rolled out another two test Purchase Confirmation Pages to 50% of buyers of Print Templates and After Effects Templates on GraphicRiver and VideoHive today.
Best wishes, Catherine
Senior UX Designer – Envato Marketplaces
just wanted to thank everyone for your amazing feedback. It’d definitely great to know you guys are pleased with the direction and happy with the enhancements we’ve made. The team are really thrilled with the response.
Please keep any flow issues / UI / UX / browser bugs coming via support tickets here: http://support.envato.com/
contrastblack saidI still recommend changing it – it’s definitely not the correct flow of things and isn’t great UX.
jonathan01 saidNo worries… glad we got to the bottom of it, although we were all pretty much saying the same thing from the beginning haha
Hey @contrastblack – yup that’s where mine is, unfortunately I didn’t get the top message (I did get an email) – hence my immediate confusion of “is this saying I already had one, did it go through? I’m confused”
So, yup, just needs to be displayed ONLY if you try and do it again imo. And not sure why I never got that top success message… Anyways, good to know it’s just the message interpretation.Thanks buddy!
Hey Jonathan, thanks for letting us know. We’re looking at this problem and we’ll see if the flow needs work/ some extra UX goodness. Catherine
I don’t know for the other authors, but for me, it’s very useful. So – many thanks Envato devs and keep up the good work! I used to use external mobile apps to check my balance and the buyers comments but now for me it’s easier to check all these when I travel. I know we’ll always expect more from Envato marketplaces, but success and perfection is not a one day process, it can be accomplished only step-by-step.
Greenline thanks for your feedback, we’re really happy to hear we’ve improved ease of use for this particular part of the item management interface via your mobile device.