Posts by catherinehills

50 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
catherinehills says


IT’S HAPPENING! :D http://themeforest.net/item/essenza-responsive-grid-portfolio-theme/5796249/comments?filter=all&page=2&term=ticksy&utf8=%E2%9C%93#comment_7219056

Edit: How did nobody notice this comment before this forum post? :p

Have the same one from Catherine, I was one of the beta testers, really good feature for all authors :)

Really glad you’re pleased with it @mad_dog :) it was great to test the feature out with you too!

50 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
catherinehills says

My name is Catherine Hills and I am a Senior UX Designer for the Marketplaces. In parallel to my work here at the Marketplaces, I am enrolled in a research higher degree at RMIT University, Melbourne, Australia, as a research student. I’m looking for volunteers aged over 18 who would be willing to participate in a 20 minute interview questionnaire*.

You can sign up here: https://docs.google.com/forms/d/1CiZp3HfuBj0MrR8RqoCpZLxf6cTh3DnHmtu86Nghz20/viewform?usp=send_form

I’d really appreciate your participation in this research to help understand more about diverse user preferences with regards to the user experience and design qualities of an e-commerce platform.

Best,

Catherine

Note: * Participants will not be paid for their time, so, in advance, your volunteering to participate is valued and appreciated and will contribute to new knowledge in this field of research. Any personal information will remain anonymous and once engaged with this study, you are able to withdraw at any time.

50 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
catherinehills says

Hi everyone! 

Thank you for your feedback on the Shopping cart community opinion survey.

We’ve received some fantastic feedback from over 80 community members and appreciate the time it took you to fill out the survey form. Information received will be analysed and some will be used to inform user experience decisions around the development of the feature.

Thanks also to everyone who signed up for the community co-design and testing group. We now have quite a few community members who have asked to be part of the group from the community.

We look forward to telling you more about the shopping cart soon.

Catherine (Senior UX Designer, Envato Marketplaces)

50 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
catherinehills says

Hi
What if the buyer puts one star for the fact that we denied him customization?

Hi FXoffice that is a reasonable question to ask. Ratings should always be around item quality. We expect authors to maintain their items and keep them bug free (as an example relating to a code-constructed item) or usable. If you are down rated for a reason that is not covered by reasonable parameters of an item sale (ie. the overall quality of an item, maintenance etc) then being down-rated for a service you are not obligated to supply as part of the item sale should be considered as an unfair rating. In this case and even if you have provided this service additionally, you most certainly should lodge a support ticket with Envato Support.

50 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
catherinehills says

Hey!

The average rating issue is fix. But I’m curious to know if there is any way to make our reviews public… Previously I had some good testimonials on my comments page but now that users are sending their feedback with ratings, they are writing their review inside the rating page but nobody can read them :P

I would love to let visitors see how my clients feel about my item and my support :D

Cheers, Iman

Hi Iman thanks for your comments, it makes total sense that you’d like ratings and reviews to be published in the public UI. We have built out the new ratings and reviews feature with the perspective that the next step will be showing reviews to everyone. The only thing is that it takes a bit of time to develop and test these decisions, and we have some legacy patterns for existing communication with buyers that we need to consider before the ratings and reviews become public. This relates to item comments and how they might function once ratings and reviews become public (and publicly associated with the item for sale). We hope to do this in the near future, but have currently got another focus with some new feature development on the purchase flow, in advance of another new feature that is high in the top 3 of features that is commonly requested by the community, the shopping cart. We hope in the meantime, being able to view reviews and understand why you have received high or low ratings from buyers will help until ratings and reviews go public.

50 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
catherinehills says

I don’t really like the idea of a flag, it invalidates the whole process really. I just want a reply box so that I can at least try to help this buyer. Customer service is the name of the game! :)

Thanks for your comments @TommusRhodus. We did consider a flagging mechanism but for the reason you specified it was felt this would lower the integrity of the ratings system, as this is meant to be a method for buyers of items to submit their true assessment of quality. Concerning replies to buyers who submit low ratings or reviews relating to problems they might be experiencing with an item, we also have considered this in the UX and hope that in the not to distant future in our development planning we can accomodate this kind of feature.

Thanks for your feedback :)

50 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
catherinehills says

Hi,

Looks nice guys! :)

You said this page is for thank buyers, but I didn’t saw a word thanks for buying like that in the screen, also Wordpress should be written as WordPress in the buttons too :)

Hey Laranz, Thank you for spotting this, all updated. :) cheers Catherine

50 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
catherinehills says

The cross selling elements and links to microlancer etc are a nice touch BUT (and I have not bought something today to see it live) I would be interested to see how this works with auto downloads and WordPress – I.e does it auto download the full package with documentation and all assets or the just the “installable” file only? Sorry if I have misunderstood that process.

Again this based on the screen grab only but maybe where you have the “problem with download” link is an opportunity to also have a link for other useful stuff that less experienced buyers struggle to find sometimes e.g. the license certificate incase it is needed for support etc?

It looks like a good idea generally – nice work.

Hi Charlie4282,

The idea is that the full package would be auto downloaded instead of having to manually download it (not just the installable file) from your Downloads page. The ability to do the latter still exists. Good point re: locating the license certificate we’ve had this flagged previously and need to improve the UX around this task as really finding the license certificate shouldn’t be a task at all rather a no brainer ;)

We’re getting data on the clicks on the different links on the oage and will be able to measure how successful this page is in cross-promoting recommend items and services.

Catherine

50 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
catherinehills says

Any screenshot of the non-buyers? So the remaining 75% also give suggestions :D

Hi Laranz,

Absolutely I’ll add a screenshot to my post you can see it ^ :)

Catherine

50 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
catherinehills says

Hi everyone,

As a part of HackWeek we are testing a Purchase Confirmation Page for 50% of buyers yesterday. This initial test is only related to WordPress (purchases of single licenses), but if it goes smoothly we plan to roll it out in other categories and Marketplaces in the near future. It is currently optimised for webkit and chrome and it’s purpose is to thank buyers and automate the download progress.

We really think it will add value to the purchase flow for buyers and increase purchases across the Marketplaces (as we plan on recommending items associated with a purchase). As this is a test we’ll be using it to continue to refine the accuracy and usefulness of recommended items.

So, if you are one of the lucky 25% of buyers who experience the new purchase confirmation page, we’d love to hear your thoughts and suggestions, as your feedback is an important part of refining this feature.

**Update: we have now rolled out another two test Purchase Confirmation Pages to 50% of buyers of Print Templates and After Effects Templates on GraphicRiver and VideoHive today.

Best wishes,  Catherine

Senior UX Designer – Envato Marketplaces

Preview the test Purchase Confirmation Page here

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