You can try tweeting them.
It seems unlikely that the wrong file was downloaded unless for whatever reason it was requested somehow, & unfortunately this is just how long it takes.
Start with basics, spacing, alignment, typography. The concept is not too bad but needs a lot of tidying up and attention to refinement.
Currently all sections align differently
The footer needs to be properly spaced and maybe have different widgets than just 3 with text
Lose the shadows on buttons – not pretty
Several icons look pixelated
Generally needs more too it also
Support can take a few days to reply.
There are tons of free/cheap hosts even the bigger ones like One.com (free hosting when you buy a domain for 1 yr but no databases), Go Daddy etc – NOT that I think they are necessarily any better than these smaller ones all come out at less than 50$ a year and long term you will appreciate being on one of these over Google/Dropbox etc
Well you need to create website using a theme from here to host that plugin you bought on
In downloads here click download and chose ‘installable WordPress Files Only’ – use that.
Assuming you are not using WordPress.com then it should work
Its worth paying the minimal $ to get proper hosting (things like go daddy are less than $5 a month).
Free hosting costs you more long term through downtime, slow loading etc etc
Sorry but its wrong on many levels
About link goes nowhere
Footer is unfinished
Typography throughout is awful
Alingmnet of subscribe box (btw the grey box BG is not good) and social icons do not line up
needs to be a logo
design is very outdated
generally I would suggest starting over and looking at what is for sale already and the attention to detail in their designs