If we’ve taken longer than seven days to review your file, we encourage you to contact support so that they may investigate for you. Questions regarding files that have queued for less than seven days will not be answeredas it is likely your file is still simply being investigated by the review team and there is nothing that support can do to speed this up.
Hope the information helps.
4-5 days is normal.
He couldn’t comment beacuseThe person that purchase this file is away and is not around via a PC at this time.So, seems this person came back and did what he did.
Ah, makes sense
I know my opinion comes late, but in these cases I always give the benefit of the doubt. I try to trust the costumer. I’ve had similar situations in the past and most of the times they were actual costumers. I think the main problem in your situation was that the emails didn’t get though, which created the miscommunication problem.
I think you should open a ticket on envato support, complaining that the messages from this specific user didn’t get through (they track messages, so they will know if the user tried to send a message even if it didn’t get through). And explaining also that this lead to a communication problem that lead to a negative rating that could have been avoided. This won’t solve anything but we should make envato aware that there are messages not getting through.
In your current situation now, depending on what the user still needs, if it’s in your reach to solve it and inside your support scope, I would provide support and possibly turn that 1 star into a 5 star. If not, one can live perfectly fine with a couple of 1 star ratings But I think the user could understand that in the end it was a problem with the Envato messaging system and purchase verification that caused a miscommunication problem.
Good luck! Cheers
Auguri Luca! Hope I get there one day Cheers!
Hi! This is the general forums, you should post your question in the item’s comments section. If it’s my plugin/script you’re using, please leave the question here:
Interactive World Maps – WordPress Plugin – http://codecanyon.net/item/interactive-world-maps/2874264/comments
Interactive Maps Generator – StandAlone Code Generator – http://codecanyon.net/item/interactive-maps-generator/3272382/comments
Depending on which version you are using.
Also experienced a drop this week, probably making it the worse week of the last 3 months. Noticed a decrease of pre-sale questions arriving via contact form – actually a decrease of any type of messages arriving via contact form. Hope there’s nothing wrong with the system.. :\ the tests I did went fine..
Hopefully next week will be better
The Extended license is still a single use license ( Use, by you or one client, in a single end product which end users can be charged for ). There’s a lot of confusion around what the extended license allows one to do… Envato doesn’t seem to have any multi-use options.
But yes, a Developer License is much needed here. It would help authors and buyers. There are a few threads around asking for it. Hopefully one day we’ll have it
Just joined! Let’s see how many we are
Be safe Misel! Hope it all gets sorted out quickly! Best of Luck! Cheers!