Posts by collis

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collis Staff says

Is not clear from the note posts but this means faster support answer or is just a cosmetic change?

Great question Doru! It’s part of a larger block of work which is aimed at faster and better help. But it’s just one piece. With the switch over to the new Zendesk system, we’ve got a whole new set of functionality to draw on. The most important is better metrics. Our old support system didn’t do a very good job with data. When we were small, it was pretty easy to identify problem issues and drilldown. But these days the support team is pretty big, and the volume of tickets flowing through is huge! Better metrics will give us the tools to reflect on performance in different types of tickets and look for patterns to improve on.

Zendesk has some other neat stuff as well which we’ll be making use of, but you’ll start to see that in the next phase of the help centre rollout. It’s a really big project that the operations team is undertaking and they’ve been really excited. There was a LOT of cake this week to celebrate this launch 8-)

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collis Staff says

Good spotting, didn’t realize we’d passed the big 4m! :-) That sure is a lot of people!

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collis Staff says

Oh and congratulations to the team for getting this feature shipped. It was actually a very substantial piece of work here on the back end and really nice to see it get over the line!! 8)

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collis Staff says

Hey guys, thanks for pointing out Envastats and the other extensions based on statement scraping. In retrospect we should have gotten in touch with the makers of some of the more popular ones to give them a heads up. It’s my fault for not thinking to let the team know that they even exist as they aren’t actually from us (as opposed to say the API which the team took great care to address along the way). Anyhow we’re looking to see if we can send a heads up to the creators of Envastats etc and I’ll add an update to the Notes post as well about this. Hopefully it won’t be too long before they get updated.

Again sorry, my fault!

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collis Staff says

Wooohhhoooo!! Thanks guys, I think this was the most awaited feature for VideoHivers in the past 4 years. And I’m really glad to see it implemented. :)

I do have to say one thing. I don’t want to ruin the party or anything I just want something to not go unnoticed.

It took 4 years to get it done. And the thing that still bothers me is that there was never an official word from Envato on this. Throughout the last year me and some others have done countless of kind requests to give us any official word on whether we could expect video rollovers or not. There was never a single word uttered by the Staff. Even some of our Moderators and Reviewers have tried to get any message out of the staff. A simple: “We’re currently not in the position to work on this” would have done the trick. But leaving us in total dark for 1 to 2 years (as long as I am a member here) has left a bit of a sour taste for me at least.

I have the feeling that only after some of us had pointed to an (awesome) AudioJungle user’s Chrome plugin which did video rollovers and was created within 2 hours, things started to get noticed by Envato. Correct me if I’m wrong though but it really now seems this way. If creating a highly requested feature yourself first is what it takes to be noticed by Envato, I foresee no good future of feature implementation here on VideoHive ;).

Don’t get me wrong I’m really happy this finally got implemented (> :D <). Only the sudden surprice act: “we’ve got a new feature” didn’t really work for me since there was totally no communication and transparency regarding this feature over the last years. It’s more like: “Hey, we knew about it all this time, we just couldn’t bother to tell you anything about it”. Well that is okay, but because of that I now know that in the future I will never ask or suggest anything regarding any new feature again. It just feels a bit useless now.

Hope I’m not the party pooper here so I want to close of with a happy note! Again I want to say thank you for implementing this and I really think it is a great addition to the marketplace! :D:D

Hey motionvids,

Thanks for raising this, it’s a great question. Over the years we’ve tried a few different approaches to talking to the community about upcoming features and plans with different levels of success. Once upon a time we acknolwedged everything that came up, that we had planned it, and often that we optimistically thought it would come out in the nearish future. There was a phrase we used to use which eventually became a bit of a forum meme – “In the pipeline”! Ah the dreaded pipeline. It didn’t help that we were often under resourced for everything we were trying to do, so things tended to take way longer than anyone (including staff) ever thought they would or should.

Then in the last couple of years we moved to saying very little about what was coming up, with some variation (some times we’d talk about things that were in active development, but not always). This meant less disappointment in some ways and we concentrated on shipping more.

This year I’m trying a different approach, and have published a 2014 Marketplace Roadmap which isn’t a defined roadmap exactly, but more of an indication of the areas on which we are working. I’m hoping this will give the inbetween of some insight into the kinds of problems we’re focusing on, without making too many promises.

We’ll see how it goes!!! Hope that explains a bit more. Rollover previews were indeed ‘in the pipeline’ for a long, long, long time. When we started the build a few months ago we also thought it would be quite a quick deploy, but it’s needed to be built very robustly and has taken a while. But I’m very excited that it’s out and about!! :-)

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collis Staff says

Wooohooooo! :-)

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collis Staff says

Hi everyone, I have a very important announcement to make about protecting and securing your Marketplace account as a precautionary measure in light of last month’s Heartbleed vulnerability and other high profile security incidents. Please read my full announcement on Envato Notes for more information.

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collis Staff says

Hi Collis Why envato doesnt open a new category in themeforest for basic php themes. Not wp or another CMS. Author can sell, if built a simple css3+html5 theme which include basic+ simple admin panel. It is just an advise. tnx

Good question. I think we used to have a bunch of those in CMS > Misc, but I can’t seem to find them now. I will ask someone in the review team if we still accept them.

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collis Staff says

Something I feel is missing in the ‘8 stakes in the ground’ road map is improvements to promote new authors and new files. For years the focus has been more towards Popular Items, and these days it’s become increasingly harder to break onto popular pages because of the shorter exposure times on the home page compared to what the early adopters experienced a few years back.

For a technology marketplace Envato should improve promotion towards fresh items and new talent. We’ve discussed before that “Popular New Items” on the home page is needed, and is something that many other marketplaces use to promote the latest items. Another thing is on the popular pages you show best sellers from the last “3 months” not the last “1 month”, the 3 month window was something from the early days of the marketplaces when the flow of new items was much slower, but now that we have 100’s of files approved each week, we should have filters and trending pages showing daily, weekly, monthly, 3 months, 6 months, yearly and so on.

If Envato want’s to remain sustainable 5 – 10 years now, you should move with the times and tweak the old system to allow for the increasing flow of new authors and new items being uploaded every day, otherwise customers will just end up buying the same old items year after year because it’s harder to find anything else without looking on the current popular page setup.

A great observation, like a sort of ‘trending’ type concept?

I know the search team has been looking at what signals they use in search results to make sure that we have good freshness signals in there, I think that will be a key part. But surfacing good new content in other ways is important as well. That homepage generally needs a refresh, it’s still basically the same layout as 2009 :-D

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collis Staff says

Thanks guys for all the positive feedback and the suggestions! It sounds like the general feeling is these are all important things to be working on, with a few specifics mentioned (yes Efekt, I also am dying for video rollover previews!!).

As I mentioned in the post you’ll see us referencing this set of objectives when we roll out launches over the year. So hopefully by the end of the year you’ll be able to see a clear set of home-runs against our goals! :-)

If this experiment works, we’ll make this an annual process where we announce what we we’re working on!

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