Posts by contrastblack

2286 posts Community Team
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contrastblack Staff says

Hey there,

I’ve heard back on this, and it’s on our radar. A future fix would present the same drop down functionality as via the Downloads page, instead of imposing ’ all files ’. Don’t have an ETA in this just yet, but I wanted to update you asap :-)

2286 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+13 more
contrastblack Staff says

Hey guys,

Sorry to hear about the current case, but just to clarify a few relevant aspects which seem to be causing some confusion:

Items are not soft-disabled without proper reason, and if such a reason has presented itself in the form of a ticket, it’s very likely that other tickets related to the same issue might come up as well (if they haven’t been part of the initial reason of soft-disablement)

Furthermore, when an issue is brought up via Support, due to the large number of tickets we get on a daily basis, it can often happen that our reaction is slightly delayed in soft-disabling an item, which makes the immediate action without any further buffer-time, depending on a case-by-case scenario, an obvious choice.

Finally, as some of you seem to have been confusing the issue at hand with a certain change of Author responsibility, that is not the case here. If an author ADVERTISES support for their item, it’s something that needs to be provided, according to the description provided by said author. Other than that, nothing changed, and authors are welcome to, but not obligated to offer support, unless they’re using that as a selling point for their item. Failing to offer something you advertise is not really acceptable.

Hope this makes sense.

On that note, locking this up, Support / Review has most likely also provided you with all necessary information as to what you need to do, via a ticket.

We will be bringing up the feedback you guys provided here with the appropriate Staff, to see what can be improved in the future. Thanks!

2286 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+13 more
contrastblack Staff says

FYI a note on the Envato support desk states there is a 2-4 day turn around for support issues. Perhaps another good reason to post on here as well in order to gain a quicker response.

While we appreciate the urgency in this case, this type of information is potentially against our Community Guidelines and should not be posted via the Forums. You are always welcome to tweet your ticket ID to @envato_support in the future.

Thank you for your report, and for your understanding. Locking this one up.

Also, forgot to mention something: when checking your link, I was logged in on our usual sites, but “logged out” there. I strongly advise you NOT to attempt logging in using your credentials, and if you already did that, to change your details here asap.

Thanks!

2286 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+13 more
contrastblack Staff says

Hey h2theme,

The ticket is alive and well, no need to submit further tickets. The current one is being looked into by our Finance Team, and you will be hearing back from us as soon as possible. Thank you for your patience!

Locking this thread up, please respond via the ticket as soon as you hear back from us. Thanks!

2286 posts Community Team
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  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+13 more
contrastblack Staff says

Hey there!

Please check out the following link to get you started :)

http://cgi.tutsplus.com/categories/cinema-4d

Thanks!

2286 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+13 more
contrastblack Staff says

Hey there!

Please note that it’s counter-productive to post that link on the public forums, as well as against our rules. And to answer your question, no, not affiliated :)

Please take a moment to read through our Community Guidelines here: http://themeforest.net/community/community_guidelines

In the future, such sites can and should be reported via http://support.envato.com Thanks.

2286 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+13 more
contrastblack Staff says

Thanks for flagging this :)

I’ll be sure to pass on this request, sounds like a good idea!

2286 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+13 more
contrastblack Staff says

Hi i am new at photodune and i wondered if i could use a photo on my website after i purcased it. I have bought a couple of pictures (medium & regular license) and I want them to use as a background. Thanks!

Hey Quiyos9,

Please take a moment to check out the Regular License terms on this page: http://photodune.net/licenses/photodune_regular

In short though, it should be just fine :)

2286 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+13 more
contrastblack Staff says

The closest people will get here is Aruna and like many users say that is just not good enough,,,Now I offer useful advise and you delete my post ?

It is clear like me users are frustrated not to find what they are looking for not i say use search engine to find answer because you don’t not want anyone to tell users here.

Not that I am not trying to spam thread in anyway just really passionate about these things.

Please do not take it personally. The Community Guidelines are very clear and not respecting them sometimes may lead to removal of certain posts. That being said however, advising people to look elsewhere is not an ideal solution, long term. This needs to be a dialogue, between Buyers and Authors, such as this thread was trying to become, so let’s try to keep it constructive :)

Please don’t hesitate to leave your insights as to what would make an awesome item you would buy, so that Authors can have something to consider for future items. Your passion is highly appreciated, and I reckon that your valuable input will be too.

Thank you for your understanding!

2286 posts Community Team
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Microlancer Beta Tester
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
+13 more
contrastblack Staff says

Hey candyliu319,

Support will be looking into it momentarily. Thank you for your patience.

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