OK, let’s prepare ourselves for tons of messages “Can you either help me out with this or refund me my money?” and “I have just purchased your theme by mistake. Could I please get a refund?”
Should such messages come into play, it’s probably obvious that the customer should be redirected to Support, and not directly refunded.
Those messages are already there, by the way.
We are selling digital stock products – I really can’t get my head around why authors have requested “author refunds”. It makes absolutely zero business and common sense. I can see why Envato would want to add a feature like that, but why on earth would authors? Can an author in favor of this (or who requested it) please explain their thinking behind it? Maybe I’ve missed something!
This is covered in here under the Author Driven Refunds section. From an Author point of view, sometimes the ability to offer a refund is an option some authors want to have, when communication is not working out as it should, or the resolution to a problem is nowhere in sight.
The process was already there, it involved contacting Support and requesting this, and of course, this also takes longer than we’d like. Once these tools are launched, the process should be much more streamlined offering an additional resource for authors, should they need it.
Hope this makes sense
As some of you may know, I also happen to be quite passionate about 3D, not only as a staff member, but previously as a 3DOcean author as well. I feel I haven’t had much (any) time for creating new items, due to various reasons (including but not limited to work )
Decided it was time for a change, so I’m thinking about “pushing” some time in to get back to my love for 3D. As such, I was wondering what I missed, what I need to know, what changed?! Last time I blinked we had Cinema 4D R10, now it’s at 16…
What program are you using? Any particular reason why it’s worth investing in it, and not in another package?
A lot of questions, I know, but I’m sure newcomers would appreciate the resource such a thread could become, if we all contribute to it
p.s: last but not least, a bit more activity in the forums would be a nice touch too
contrastblack saidwould be great to start this category with a BOUNTY! we need some more love here in 3DOcean.
Hey guys, just bumping this so that we can get a bit more community input on this. Could everyone that would like to submit to such a category (and already maybe has models that can only be submitted to it) post here? Thanks!
I hear ya… Will have to ask around to see when/if anything is planned for the near future, but I do agree that tying this category launch together with a nice competition would benefit all authors on 3DO
The file you have purchased seems to be “Well Documented” according to the Item description. This also includes installation instructions, which are delivered within the archive. If you still have further after having read through the available documentation, please contact the author.
It says my Author fee is 37.5%. Does that mean I will earn $62.50 on a $100 item? o_O I’m just as confused as everybody else.
Please use the slider mentioned here for a clearer understanding of what amount you will be making.
What i understood is that my income wont be affected by the change and thats essential that we need to understand, but a question, i guess there will be no more 2$ surcharge for us anymore (buyers who dont deposit) ?
That is correct. The surcharge should have not been “shared” in the first place, but as Collis mentioned here, this was previously left untouched due to time/infrastructure limitations back then.
If you are not going for this dialog, the rant will never end,
To be fair, this is and will always be the absolute truth, no matter which approach you take, Creattive.
See, the fun thing about having an opinion is that it makes perfect sense to the one writing/having it, but it can mean a completely different thing to everyone else reading it, which is what you’ve kindly shown through your post above. This is what I was talking about in terms of perception.
Of course, one could go about and interpret and think about every possible single meaning behind the hidden riddles embroidered into a dialogue, however, as I’m sure you know based on the principles of animation, time is finite Yes, we do invest more time at our own expense sometimes, such as this thread where I’m responding to you, because you bring very valid points to the table, and some which I personally don’t agree with, yet feel compelled to give a counter-argument to, at 3 a.m on a Saturday. Unfortunately, the day holds too few hours, the week too few days, the millennium but a thousand years. Proportionality does not allow equal amounts of invested time into every aspect, and sadly, life is linear.
The conclusion I’m getting at is – everyone has a point to make, but then again, you (and the others) have more time (summed up) to invest in thinking about what you perceive as having went wrong, and even more time invested in pointing that out. This investment results in more stuff we are reading through and some of it, unfortunately, isn’t as pretty as the current example. Sure, I’ll go from the presumption that all of it is constructive and relevant to the entire community, although you do know that’s not always the case. As previously stated, we are humans too, unfortunately. What bothers one so easily that it can lead to reading so much into a decision to lock a thread, is the very same element that affects us, when that is the sole “label” being added to all our work. Only difference is, you don’t ever see a thread by a staff member to complaining, about pretty much anything in return
Please be more mindful of how easily it is to read into and misinterpret other’s actions, before judging that they’re wrong or not thought through. If you truly believe that’s the case, being civil (as you are), is the way to go about pointing that out. Listening works best when the person having something to say is not shouting at your face from whisper distance. 10.000 whispers sound louder than one can imagine, let alone 10.000 screams. You get my analogy.
On that note, thanks again for taking the time to clarify what you meant, and I’m sorry if I left the impression that I was trying to discredit your entire reply based on your first paragraph. That was not my intention. My intention was to point out the fact that it was a funny coincidence, which often times happens even with staff replies, – but I agree, it was a bad context to add to.
Have a wonderful weekend!
Thanks so much for taking the time to clarify some of these aspects. I feel a lot of what you said has been, I guess, haunting me for quite a while now. It is quite interesting to notice that although you invested so much time to properly explain everything that covers 90-95% of the possible scenarios, the first post is one that points out “that other thing”, while mentioning not having read all of it. Unfortunately, this also tends to happen with many threads where a staff reply has been posted (one that actually DOES answer the question, which is what we aim for).
Not that I don’t agree with you, Creattive in terms of that being an actual perception thing. Again, we are talking about perception, generalizing, and unfortunately, neither one of those represents what’s actually going down. Also, reading the whole thing (which is something that we actually do, no matter how long a thread is), does help better understand why a certain decision was taken.
“Some threads”, in the context of several hundred posts per day, can happen. We are human after all, and all jokes aside, we do want to help everyone, even if we don’t fully agree/understand a particular question. If your scenario occurs, it’s not because we want to have a last word, but rather, as we’ve also pointed out previously, because there is no other answer than the one that was provided. It’s not a last word thing as you see it, it’s the only answer that can be posted on that specific matter, at that time. Opening another thread calling us whatever won’t change that reply, nor will it make us feel any better about not being able to provide further details.
Please don’t take this the wrong way, I totally see where you’re coming from, but I’m also keen on pointing out the fact that those cases do not warrant a certain naming convention, blanket applied to people whose actual activity revolves around much more than that. Case at hand, I feel your work as a VH author is astonishing to say the least, and I don’t feel it would be fair to call you “moderately skilled” based on the one off rejection reasons you’ve had here and there over the years, now would it? That just feels inappropriate, considering you are in fact talented and very skilled at what you do, irrespective of minor bumps throughout the process.
Hope this makes sense, and thank you both for your support and feedback! As I said, it may not always sound like I appreciate it, but I really do.