An email was sent to the email associated with your account. If you haven’t received it, please open a ticket with support, and send me your ticket number via my profile page.
As this discussion is about private matters, I’ll be locking this thread up now. Thanks.
Ok guys, please keep the forum rules in mind when posting, but also the fact that language barriers might lead to minor misunderstandings.
We do understand the fact that having one of your items disabled on short notice and without a warning is not the best thing to wake up to, but if there is any issue regarding the item / security flaw, or major defect that needs amendment, you surely understand that this is generally based on multiple reports to support in relation to that item. As such, the item is soft-disabled until a fix is implemented, to prevent further purchases of a potentially broken item.
Should you need more information as to why the item was disabled, do feel free to contact Support, and I’m sure they would get back to you with more details.
As I can see this, your item is back to normal, and the issue has already expired, and everyone got to contribute to the present discussion, but as it’s rather moving towards off-topic I’ll have to lock this one up.
Thank you for your understanding.
Got it thanks. Are the category limits published somewhere? are they $x for Meshes and $x for shaders etc.?
Not really, but the quickest way to check that out would be to use the top navigation bar to search for the particular category you are interested in and the order by price > ascending / descending to get a general idea.
Hope this helps.
Item pricing is based upon general category limits, not personal preference of the Reviewer. Of course minor adjustments and exceptions can be made based on qualities that make an item exceptional, and you are not left without a saying in this. As soon as your item has been accepted, and you feel the price is not in line with the quality and properties of the item, you are free to submit a ticket to Support requesting a price increase/decrease, and of course depending on the arguments you bring, this will be taken into account.
Also please keep in mind that this being a Stock-content marketplace, pricing is highly based on demand and observation thereof, not some other subjective criteria. Often times an item that in the eyes of an Author is heavily under-priced gets more sales than it having the expected price-tag and no sales.
As for your other fears, it’s not “some anonymous person”, it is a Reviewer, a member of Staff, that was hired to do this based on his qualifications, and becoming an author implies that you accept this as a fact.
Hope this helps clarify your doubts.
Yes, this helps and answer my question. I just hope that the file doesnt go over the 500MG limit being a bundle of high res files. Have people ran into that before?
On the other hand, further proving that me insisting for a ticket had a deeper reasoning behind it (I am not the best informed person in certain cases and Support would have been more efficient in answering your inquiry)
I have just found this: http://support.envato.com/index.php?/Knowledgebase/Article/View/294/53/file-packs-graphicriver
Maybe it gives you more insight… but as I see it, there’s no way around manually bundling the items.
Later edit: Upon closer inspection, I couldn’t find any ticket submitted by you (around the time you mentioned having submitted it). If you do find the ticket number, my email is open to you
I dont have it on me, sorry. Can you please clarify how to make a bundle? Do I upload a a new ZIP file that includes everything? Or is there a way to grab them online because the files are already uploaded and then just make a different icon and preview? Any help would be great, thank you!
I was only referring to the ticket as you stated it having been left unanswered for more than a month, which is rarely the case. As for your question, there is no other way of “bundling” items together, other than uploading them directly as a package. Currently, there is no way to corroborate multiple items you already have within your portfolio, so that would be the safest bet!
Hope this helps, and if you do manage to find that ticket, feel free to send it through my profile page as I’m really interested in finding out more about it.
Could you give me your Ticket ID? I could see what happened with it