Posts by contrastblack

2661 posts Community Team
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Contributed a tutorial on Tuts+
  • Attended one of our Meetups around the world
+19 more
contrastblack Envato team says

I have not been able to locate a WordPress theme with the item name. Please make sure that you have purchased a compatible file with your platform. If now, it would be best to contact support via http://support.envato.com

Thanks!

2661 posts Community Team
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Contributed a tutorial on Tuts+
  • Attended one of our Meetups around the world
+19 more
contrastblack Envato team says

Hey MXLink,

Don’t be sad :) From what I see, someone just got back to you on that ticket you’re speaking of… Be sure to check your spam folder if you haven’t received the reply, and please let me know if that’s the case.

Thanks!

2661 posts Community Team
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Contributed a tutorial on Tuts+
  • Attended one of our Meetups around the world
+19 more
contrastblack Envato team says

Hey again,

So just to clarify – a hard rejection stands for an item that is far below acceptable quality standards. I understand that this may be a hard pill to swallow after spending so much time working on something, only to be told it’s just not up to par, but as most authors, from newcomers to vets can tell you, this happens to everyone, eventually. It just gets better through experience and understanding what those quality standards are.

Furthermore, you most likely would not be getting any feedback aside from the message you’re referring to, if your item falls into the above category. The reason for this was stated in my previous message, namely: the amount of submissions render this option impossible. You are always welcome and invited to ask for input from fellow community members via the Item Discussion section of the forums, and as you can see here, the community is a very active one, and actually quite helpful and welcoming.

Now, stop being so worried about not melting the ice, while playing with fireballs. You have a team, you have the skills, go through the process and get it over with. Presume it will be rejected, and let yourself be surprised. Or the other way around… but the point I’m getting at is: fear is static, stagnating any progress. Remove it from the equation and at least you can reach a conclusion :)

Best of luck.

2661 posts Community Team
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Contributed a tutorial on Tuts+
  • Attended one of our Meetups around the world
+19 more
contrastblack Envato team says



5 pages to talk about changing a word?

I know, right?! Not sure if troll or… :D

Anyway, at the end of the day Approval process means your item will be approved, and since that is not a guarantee, beside the fact that it sounds … really awkward, I’m pretty sure, it will never change.

Review Process states exactly what happens, you get checked, if it’s all good, it gets approved, if not, well, c’est la vie!

NO! Sorry you guys never got what I was trying to say! I’m not literally saying change the word. I’m just saying that the review process is not what it’s supposed to be. The “possibility” of getting a real review is the sole privilege of those who are Soft Rejected (which in Envato parlance is almost accepted as I haven’t heard 1 item which went from being soft rejected to hard rejected. Have you?). I would love it if Envato reviewers could also give reviews of hard rejected items so that authors know where they actually stand. And when I say review for god sake I don’t say “hold my hand and teach me XYZ”. :P

You guys are good at interpreting my statements to mean one extreme or the other :D

Thank you for clarifying!

As you’re referring to something specific now, I can also answer in a short way :)

The amount of items that are submitted on a daily basis, do not allow for in-depth feedback to be offered in each case. That is also the reason why feedback is only offered on soft-rejected items.

A hard rejection means there is quite a lot of room for improvement, and requires far more personal investment in improving the item. If that’s there, reviewers, as most authors can confirm, really do go above and beyond to offer their feedback and the pointers you are referring to.

Hope this makes sense.

L.E: thanks chilly_orange! :D

2661 posts Community Team
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Contributed a tutorial on Tuts+
  • Attended one of our Meetups around the world
+19 more
contrastblack Envato team says

Hey there,

I’ve found your related tickets and notified support, to look into the matter as soon as possible. Someone will get back to you shortly. The lock was automatic, and something Support can assist with.

Thank you for your patience, and sorry for any inconvenience this might have caused.

2661 posts Community Team
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Contributed a tutorial on Tuts+
  • Attended one of our Meetups around the world
+19 more
contrastblack Envato team says

Hey Miroslav,

Please keep in mind that calling out Authors via the forums is not permitted. Please see our Community Guidelines for more details.

As tansh recommended, you should submit your report via a support ticket at http://support.envato.com

Thanks!

Thread is now Locked.

2661 posts Community Team
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Contributed a tutorial on Tuts+
  • Attended one of our Meetups around the world
+19 more
contrastblack Envato team says

Think I just saw a sale! Yes, right there, that one! :D

Resolved – thread is now locked.

2661 posts Community Team
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Contributed a tutorial on Tuts+
  • Attended one of our Meetups around the world
+19 more
contrastblack Envato team says

Nope, nope, more nope! :D

L.E: just kidding. Support has been notified.
L.E.2: Devs looking into it.

2661 posts Community Team
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Contributed a tutorial on Tuts+
  • Attended one of our Meetups around the world
+19 more
contrastblack Envato team says

Hey crozer,

If you could be so kind as to open a ticket and provide all the necessary details (such as account name for instance and what you wrote here), Support will investigate and respond to you through it.

Thanks.

2661 posts Community Team
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Contributed a tutorial on Tuts+
  • Attended one of our Meetups around the world
+19 more
contrastblack Envato team says

Hey joomgeek,

You might want to try the contact form located on the right lower side of the page arrowthemes suggested. That should help you get in touch with the author and they can further assist with the login situation.

Thanks.

by
by
by
by
by
by