Posts by contrastblack

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contrastblack Staff says

I don’t exactly have a primary… Win 8/8.1 on my workstations, OSX on my macbook air, ubuntu on my backup laptop. I find myself going through all of them at least twice a day, but I suppose windows machines get about 40-45% of that :)

I like all of them about as much… it’s switching in between that gets me, as I need about 5 minutes each time to stop trying one workflow on another platform :D

OSX is a pleasure indeed, quite the same goes for ubuntu. Windows 8/8.1 compared to the dark ages of 98 -> Vista, is a huge improvement and I can’t say I’m wasting any time trying to sort out random issues anymore.

2451 posts Community Officer
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contrastblack Staff says

Hey NestoLab,

Someone from Support will be checking your ticket shortly. No need to post the id in the forums as it’s already in a dedicated queue.

Thanks.

2451 posts Community Officer
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contrastblack Staff says

No problem, and good luck!

p.s: Rejections, especially in the beginning are quite often… but as most experienced authors will tell you, this is part of the road to success :)

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contrastblack Staff says

Hey there!

If you’ve already had a chance to read through the documentation (which usually covers basic requests such as the one you have here), and still haven’t found a solution, please contact the author as per instructions found here

Thank you.

2451 posts Community Officer
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contrastblack Staff says

Hey there,

Thank you for emailing me. Please note that I am not a reviewer, nor am I the best person to ask for feedback when it comes to web-related stuff. That being said, here are a few things that I personally would improve upon, without any relation to what the rejection reason may have been:

  • Typography – lovely font, however the variation in size without a particular reason in certain cases makes it look inconsistent. Also, the font weight strikes me as somewhat difficult to read, and I’m not on a retina display, which I imagine can make this even more difficult.
  • Navigation – your whole content is centred and follows a grid, yet the header bar and navigation break this order and extend full-width. While I don’t necessarily see this as a bad thing, I personally rather keep things consistent :)
  • Colour – I love your choice, however when opting for a white font, it’s best to tone the colour down to something that doesn’t hurt the eyes. Bright red and white font looks great for a logo, but not for a block of text or headline in my personal opinion
  • Contrast – in some cases you’ve opted for light grey glyphs (partners section) on a white background, or dark grey font on a dark background (footer). Certainly, this can look great, but this can also conflict with readability.
  • Element Sizes – as with the contrast, this needs to be improved. There are instances where elements that are actually relevant are smaller than they should be, while others are amplified without any particular reason
  • Overall Quality and Uniqueness – last but not least, our standards are progressive. What this means is that in order for items to be accepted on our Marketplaces, they need to be either impeccable, or unique, or both. Your item looks great, but I am sure you can improve it with a bit of additional work :)

Finally, I can only recommend that you keep at it, and take the advice provided in the rejection reason as is: Take a couple of hours and just check previously accepted items, and remember: you need to aim higher, not at the same level. It sounds difficult, but nothing worthwhile ever is easy.

Hope this helps :)

2451 posts Community Officer
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contrastblack Staff says

Hey there!

Please see the author’s instructions on where you can ask some questions here
Thanks! :)

2451 posts Community Officer
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contrastblack Staff says
2451 posts Community Officer
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  • Repeatedly Helped protect Envato Marketplaces against copyright violations
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contrastblack Staff says

Hey Moe,

It’s actually a number of different factors that cause this perception, but I can assure you, no ticket takes longer than few days for an initial response, and the reply most often gets blocked at one level or another.

In this particular case, as I just checked, I see a reply was sent to you on the 5th of June, however, the ticket needed further input from a different staff member, hence the added delay.

Could you please confirm if you’ve received the initial reply from Argenis on the 5th of June? (be sure to check all possible spam folders). You can send me a quick email via my profile page if you haven’t found it…

Thank you. :)

2451 posts Community Officer
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contrastblack Staff says

If you haven’t done so already, please read the documentation carefully. Authors invest a lot of time in putting the documentation together, as they are not obligated to offer support. A lot of the authors do offer some degree of support, but the documentation should be sufficient to get the item up and running.

If you’ve already tried everything, please write to us via http://support.envato.com and describe the issues you’ve encountered with your purchased item.

Thanks.

2451 posts Community Officer
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contrastblack Staff says

Please be so kind as to post using the account you purchased the item with. Thanks.

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