The items purchased previously are currently still available for download, even if they’ve been purchased many years back. Please confirm that your colleague is logged in with the correct account, and if that’s the case that he should get in touch with our Support team to clarify. He can do so through this form.
It can be that the item was temporarily unavailable, at the time of their attempt, but if you’re saying it’s available for sale now, then it should also be visible within the Downloads section, if it was indeed purchased with that account.
Guess I should hold off on uploading the 840 models I created in the last 2 years since I uploaded my last item then?
All jokes aside, I totally hear what you’re saying, however your best argument is also my best argument at this stage… low “usual” submissions, make this process not as easy to predict as one would assume, and in the same manner, this is not the usual process you go through when submitting an item, and I think that’s something we can agree on. Yes, it’s inconvenient to plan that your item will be reviewed as soon as you’re done working on it, and to have to wait for that to happen, but with 3DO, luckily, this happens only in such rare cases.
As far as I know, the queue is open to each and all, and review happens on a first come first served basis. I’ve checked the “All new items” list and noticed that among the multiple submissions you referenced, there are quite a few other items, scattered, as they came in.
While I understand your concern about the impact on review times in such cases, there is not much that can be done about this particular aspect. All models are welcome (provided the quality is high enough for them to pass through review), and in the end it’s just a matter of task planning, that some authors choose to do differently from others.
To clarify what I’m trying to say, here is a quick example:
Over the span of 6 weeks, Author A submits an item a day, 5 days a week, with a total of 30 items at the end of the period. Author B, on the other hand, wants to rather focus on preparing all items in one go, works 5 weeks and 4 days on setting up all assets, folder structures and everything needed for the upload, then uses the last day to upload them all.
Author A did not experience any impact for the first 5 weeks and 4 days, as Author B left the queue, together with the frontpage exposure “open”, so to speak. In line with the “Fair use” concept you are proposing, wouldn’t it be fair to allow Author B to upload the respective items whenever they choose to do so? Time is linear and finite, and so are queues… there’s only so much flexibility to optimize the process, without impacting either one or the other party.
Wow, you guys are awesome. Great work!!! Keep them coming
@Jaymin: I’ve fixed your first link and removed the 3 follow-up attempts at posting the same image. When posting, make sure you use the absolute URL, not the online-hosting link. You can obtain this link by right clicking on the image and selecting “Copy image URL”
Everything seems to be working fine on our end. Please make sure you have sufficient balance when attempting to purchase. If the problem persists after the initial 24 hours, please feel free to submit a ticket and our Support team will look into it. You can do this via http://help.market.envato.com
Locking this up as it’s a month old thread.
Thanks guys, you are way too kind!
@misel, hogash & ZoomIt you are all welcome for a visit. Vienna is particularly beautiful during winter time (if we get snow that is). Feel free to reach out to me a bit ahead of time and I would be delighted to meet up with you guys, and we can have some coffee in the office
@themac Servus! Didn’t know you were from Vienna, nice!