Basically, i receive everyday emails or messages (or comments) to ask me things that are in the documentation. In other words most part of the buyers simply don’t read the documentation, and by consequence don’t configure properly my plugins, and then say that it’s not working. And then i get a poor rating.
So yes, please add a required text field to know why we receive poor rating. If there’s a bug, then it’s a great way to improve the plugin, otherwise it’s a good way to explain buyers what then haven’t understood.
And i finally i encourage you all to read this post from Pippin Williamson about “How to leave a good bad review“
you can simply install Easy Digital Downloads with a few extensions.
i totally agree, that’s not faire having an item rated 1 star just because the buyer didn’t take the time to read the documentation. I have a plugin with more 500 sales, and i can’t understand how i can get a one star rate on it, i’ve been working on it for months.
The point is that later people will not buy a plugin poorly rated.
I just submitted a WP plugin… let’s see if it’s accepted !