FYI a note on the Envato support desk states there is a 2-4 day turn around for support issues. Perhaps another good reason to post on here as well in order to gain a quicker response.
I will do, the post was there to warn others and also see if anyone else in the community had reported it or are experiencing the same.
I’ve just been going through who’s linked to my website in Google’s Webmaster Tools. I downloaded the latest linking URLs and noticed this url [link removed]
As it looked like an account url, and I don’t recognise the website I click on the link. The page that loads to an exact copy of envato’s Themeforest website.
Is this website know to Envato? If not then be aware as it allows you to enter a username and password are our login details safe?
Please can a member of the team at Envato respond to this post.
Is it possible to create a Wordpress Theme that builds quotes? I think it would be really useful installed on a subdomain of our company website so that our sales team can have easy access to it to build their own proposals?
Having bought several items for personal & work use, I have recently had to ask for my first refund also. NOTE: I am also a part time author (adamlcasey)
When purchasing items, I do the same research e4girl mentioned and make certain assumptions about authors from the following info:
1. How many items has the Author published 2. Last time they updated their files 3. Does the author offer dedicated customer support? 4. No. of comments item receives (Plus balance of those comments, good or bad) 5. How long the Authors took to respond to comments 6. Does the Author have Elite author status? 7. Item rating
The item that I’ve recently had refunded is a WP theme. The author has stated on the Forums, that he’s taken a new job on and doesn’t have the same amount of time to look after this customers queries.
I understand the authors situation, but as I’ve used his item for business use, I can’t afford to wait until he he finds the time to get around to updating his theme. So I decided to shift themes for one that has better support.
This author is an Elite author, his items have sold between $250k & $1million, and he has been a featured author.
When you look at these factors you’d be reassured that buying from an author like this was relatively safe. The truth is I really liked his item and maybe I was a little blinded by these trust elements/votes of confidence when deciding to buy. But I missed one key element off of my check list. The author has no dedicated support – My fault entirely! Note:This author was prior to this making a really solid effort to reply to support comments inside of his items comments section. But his circumstances have changed and that means his customers are now going to suffer (I’m not the only one there are currently 6-7 pages of unanswered support comments, some of which are really urgent – theme is broken in WP 3.5)
Now I know this maybe an isolated case, however I still believe there needs to be a solution. After all, this item is still for sale and only the backlog of unanswered comments would deter an educated buyer!
So what is the solution???
I believe there needs to be a new badge! (Maybe for complex items only?) That states that this item’s author has signed up to the “Envato customer support promise”.
Now I know this is fairly complex as I imagine some product type would need different levels of acceptable response times. But if a change in circumstances (like the author we’ve just had a refund from) means they can’t fulfil their promise. They loose their support badge. (They can also win it back if things change again)
IMPORTANT: This badge should be as prominent as the current Elite Author button (right next to the buy button). Because currently I believe it is misleading to buyers to show all of these positive trust elements such as 5 stars, Elite Author badges, without stipulating that this author has stopped supporting his item!
What does this me to me as an author?
1. I'd make sure I'm producing better quality items with less bugs 2. I'd look to improve my support documentation 3. I'd make myself more available to customers.
What do I think would be the result?
1. More sales from new customers who spot my support badge when deciding over two items 2. More repeat sales from satisfied customers, who trust that I will keep my support promise.
What do ya’ll think to this?
If you look at the slider on the homepage you’ll see a button below it: “1. Business App Stacks”.
The problem is there should be 3 more to the right of it and for some reason they have dissappeared? (i.e. it was working fine a week ago)
I have disabled all plugins and tested but it still does not work? I’ve looked at firebug for issues but can’t see any being reported.
Can any kind community members see a glaring errors that I have missed?
You’ve still not answered anymore support questions? It’s 22 days now and if you look at your last few posts it looks as though you’ve got even more customers complaining of issues as the latest upgrade of Wordpress seems to have broken your Portfolio functionality.
When do you think you’ll have time to fix these issues?
Hi Smuliii, glad to hear you are well and nothing bad has happened to you. (Note I have tried contacting you on Linkedin and Twitter so apologies if you’re feeling a little bombarded)
I’ve left my problem on the comments forum. There seems to be more than just me effected by issues with the slider functionality in SmartStart WP.
Could really do with launching my site by the end of the week and this is holding it up. (Note: I’ve already de-activated all recently updated plugins but made no difference)
Also congratulations on the new job, however as ThemeSector-Support suggested perhaps hiring some outsourced support would be a good idea or explicitly stating that you can’t offer a high level of support for your themes on the item pages. That way customers can make a more informed purchasing decision.