Ooooh dear, that’s not what I wanted to hear. Thanks for clearing that up though Ben.
What is Envato/Themeforest’s rules on publishers not responding?
I too have the SmartStart theme and use it for our business site and have a number of urgent issues which we need help with. Looking at the comments on the item, it would seem that there are quite a few people suffering from errors and Smuliii is not responding? (Last response was 15 days ago)
I’m not sure if something has happened to Smuliii, as he/she used to be very proactive at responding, but recently he has started to take long breaks in between answering questions, which as you can imagine is a bit of a nightmare for customers.
Is there an open post on this campaign? I’ll sign/back it!
I’ve purchased a number of themes and trying to search the item’s ‘comments’ for fixes to issues I’m having is incredible time consuming as there is no way of searching the existing comments for fixes. So what happens is people give up and log the same questions leaving the poor developers having to answer the same questions over and over again.
I can’t even find this in the community forums but I bet it has been logged before too!