Posts by cyzer

1615 posts I create things I wish existed
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
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cyzer says

d3luxxxe why didn’t you reply to the client:

“I’m sorry you’re having issues. We haven’t received this kind of complaint before, probably it was me mixed up the resolutions and the reviewer also just skipped this… and all other buyers did not notice this mistake. I will look into this to ensure this doesn’t happen again. Thank you for your purchase.” :D:D ;D

if client says it is not full hd it is not!!! :D

1615 posts I create things I wish existed
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Won a competition
  • Made it to the Authors' Hall of Fame
+8 more
cyzer says

Thank you imagodei ! :) i am so glad to have such customers as you are!

Ok felt leave it open then ;)

1615 posts I create things I wish existed
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Won a competition
  • Made it to the Authors' Hall of Fame
+8 more
cyzer says

This thread can and should be locked

it already showed example “what happens if..” the thread is not about being right or wrong :) it’s about learning how to react and what kind of clients we can meet in our path and also what is ratings used for. Thank you for your opinions!

if moderator agree – lock it. Thank you.

1615 posts I create things I wish existed
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Won a competition
  • Made it to the Authors' Hall of Fame
+8 more
cyzer says

no one is right. being right depends on the perspective and the thinking of majority. I am not majority I always wanted to do unique stuff and be myself. No one is right nor wrong here. I am helpful and kind person that is what I know. Which is also relative.

The threads point is not being right or wrong. The point is to show what happened and to expand knowledge about all kinds of customers.

1615 posts I create things I wish existed
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Won a competition
  • Made it to the Authors' Hall of Fame
+8 more
cyzer says

I did not want to be the right one, or to be supported by authors or whatever, I opened this thread to show what happens if you talk normally and you don’t try to politely crawl by the clients feet. Also I opened it to show how 1-2 star ratings happen (oh he just couldn’t import the logo and did not try to contact me in a first place)

And the main thing what I would like to say – just don’t buy it then if you don’t know basics. I like normal people, normal clients, normal reacting and REAL communication between people and not butt licking. so NO ONE IS MY KING and CLIENT IS NOT ALWAYS RIGHT. I do understand when the project is bugged I always try to fix it (that happened only once) and every week I support my clients – today I rendered out project because client could not render it because of his slow system.

The whole thing what happened in a basic logic is actually was overreacting of him wanting to be treated like a princess. He is getting a professional animation for a price of two coffee cups. I have lost this customer ? GREAT! I still have plenty of customers who are more capable of understanding creativity and the real worth of template, simple communication and real help. Help is not saying “sorry oh that is my mistake(when it is not)”, help is trying to give examples, links, and researching material which I tried to do, unfortunately it was flagged so no one can see my reply.

If you don’t have drivers license – don’t go to car’s seller asking to teach how to drive it. Thanks.

PS: my friendly support is open to anyone who knows what real support is.

1615 posts I create things I wish existed
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Won a competition
  • Made it to the Authors' Hall of Fame
+8 more
cyzer says

I always include help pdf with screenshots. As i also did in this item.

1615 posts I create things I wish existed
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Won a competition
  • Made it to the Authors' Hall of Fame
+8 more
cyzer says


How can buyer rate the item 1 star because of the support if the support is not mandatory?
Good item. Good tutorial. Good support. – 3 things that have value. May be I’m wrong. But that is how I work and want to work.

Good item – yes that’s why he bought it in a first place, it’s a professional looking animation.

Good tutorial – No, tutorial is not required and not mandatory. I always include a helpfile which says the steps how to edit the template, but i don’t get much into details and theory and learning basic stuff.

Good support – yes I answered in 1 hour and offered tutorials and also offered to cantact me via profile that he would be able to send me screenshots and detailed explanation about the problem.

WHEN YOU BUY A CAR – DOES THE CAR SELLER HAS TO LEARN YOU HOW TO DRIVE? OR YOU HAVE TO HAVE THE DRIVERS LICENSE ALREADY? :)

The car seller can explain to you certain things which are connected to that particular car… but he cannot teach you how to change the engine of the car or how to change your cars interior into leather.

I tried talking politely and friendly with him but he was angry, I can’t be bothered talking to angry clients who need basic learning about After Effects. :)

i ok I am out… don’t want to waste my time anymore :))))

1615 posts I create things I wish existed
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Won a competition
  • Made it to the Authors' Hall of Fame
+8 more
cyzer says


Just leave it. You give too much attention to it.

By the way… If it was me I would ask for the screenshot first of all… And if he gave me one star after that, I would say:
“I’m sorry that you have bad experience with my item. If you have other issues, please contact me through my profile page.”

And leave it. But for some reason you continued talking and began to swear. It’s not deserve your time.

this actually is very good advice. Don’t lose time arguing with this type of people. Help people who know to behave in a civilize manner. They are the only one that deserve your free support

But we need to push this to envato. They need to understand the problem.

That’s what I mean, it’s not about my talking manner and talking in a friendly unofficial way.. it’s about the rating system flaws and the understanding of need of support.

Ofcourse I am wasting my time but it is interesting – is there really the only way to deal with these king of situations? saying sorry for the stuff you did not even do ?

1615 posts I create things I wish existed
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Won a competition
  • Made it to the Authors' Hall of Fame
+8 more
cyzer says

Just leave it. You give too much attention to it.

By the way… If it was me I would ask for the screenshot first of all… And if he gave me one star after that, I would say:
“I’m sorry that you have bad experience with my item. If you have other issues, please contact me through my profile page.”

And leave it. But for some reason you continued talking and began to swear. It’s not deserve your time.

the attention is gives because I think it needs attention as there is holes inside the rating system. How can buyer rate the item 1 star because of the support if the support is not mandatory? I always give support to my clients, send them screenshots how to edit things and sometimes in some cases I even edit it render it out and send it to them. And this is free of charge. Rating the item 1 star because of something interpreted as bad support is against the rating system and laws of envato.

AND I DID NOT SWEAR.

1615 posts I create things I wish existed
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Won a competition
  • Made it to the Authors' Hall of Fame
+8 more
cyzer says

very sad.

oh doru! I need your opinion.. what do you think ? Can you tell your opinion if you have some time please ? :)

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