Posts by damojo

1081 posts
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damojo says

... you could create a new file for flashden in 1 day and it would sell :)

(Nowadays we spend half a year on new plugins and months on themes)

1081 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+9 more
damojo says

Hi,

this is a public forum. Please contact the author of the theme you purchased via his profile form and you will receive help :)

Cheers

1081 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+9 more
damojo says

Quite a simple question really. We can see ratings now, and yesterday I had 3, 5 star ratings with lovely comments.

This morning I wake up to a 1 star rating from a user who has never emailed, left a support ticket, or commented on the theme.

Now the 1 star is accompanied by a message of a perceived bug in the theme, thing is, if I had any method of contacting them or even replying to the review (?) I could talk to them about the perceived bug, let them know how to work with it, and essentially let them know they have a fully working theme (the bug they think they have is simply due to WordPress attachments behaviour.)

What I’m saying is, Envato, together here we both have a dissatisfied customer, now it could just be a troll rating, but I really need some way of trying to help this customer so they don’t just feel like they have lost money here over something that can be explained very simply.

I think a reply box is needed in the review centre. Thoughts?

We had a similar experience yesterday, so I can wholeheartedly agree with your suggestion.

Receiving a review about a perceived bug without the ability to provide any kind of assistance is actually worse than not receiving this review, as you can do nothing to better the situation. It will just make you and the customer feel bad.

+1

1081 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+9 more
damojo says

We also need to upload a crucial update to a theme but the site says “no” :)

“Something went wrong!”

Thanks!

1081 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+9 more
damojo says

It’s incredibly useful to post a link to the site here… NOT :)

Please contact support about it.

Cheers!

1081 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+9 more
damojo says

:D

1081 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
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+9 more
damojo says

Great addition! :)

1081 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+9 more
damojo says

Thats the latest files of authors you follow :)

1081 posts
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  • Had an item featured on Envato Market
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damojo says

Hi madebyluth,

this is a general forum.

Please submit a ticket at our support desk describing the issue and our team will take care of it: http://damojo.ticksy.com/

Cheers, damojo

1081 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Has been part of the Envato Community for over 6 years
+9 more
damojo says

You will need to purchase an extended license for that (one for each theme/template you put up for sale).

Its also always nice to let the author of a plugin know you are using his product :)

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