Congratulations Tom! Well deserved!
themepunch saidI still like the way you can assign a single default user, however in this version it’s made very easy to reassign a ticket to someone else. Hopefully that will help at least a little for your situation.
Considering your question about the support group: We would love to have the possibility to link one product to multiple supporters. So more than one person is assigned to RevSlider tickets for example.
We sure will find a way that will work for us We may use an extra user or so.
Thanks and cheers, D
the news that popped up in the media recently have indeed caused a lot of scare and confusion.
Just to clarify, there is no new security vulnerability in revolution slider. The articles on sucuri and similar sites are referring to the old exploit that was fixed back in february 2014 with version 4.2.
All revolution slider versions starting from 4.2 are secure. We are already talking to various hosting companies that are enforcing the usage of the very latest version (4.6.5), which is unnecessary from a security perspective (thanks for pointing that our Gareth_Gillman).
Please make sure to read through our post on Facebook for additional information: https://www.facebook.com/themepunchofficial/photos/a.241115412711464.1073741828.241098529379819/386921181464219/?type=1
If you have additional questions, we are available via email, Facebook and twitter.
Best Regards, your team @ThemePunch
... you could create a new file for flashden in 1 day and it would sell
(Nowadays we spend half a year on new plugins and months on themes)
this is a public forum. Please contact the author of the theme you purchased via his profile form and you will receive help
Quite a simple question really. We can see ratings now, and yesterday I had 3, 5 star ratings with lovely comments.
This morning I wake up to a 1 star rating from a user who has never emailed, left a support ticket, or commented on the theme.
Now the 1 star is accompanied by a message of a perceived bug in the theme, thing is, if I had any method of contacting them or even replying to the review (?) I could talk to them about the perceived bug, let them know how to work with it, and essentially let them know they have a fully working theme (the bug they think they have is simply due to WordPress attachments behaviour.)
What I’m saying is, Envato, together here we both have a dissatisfied customer, now it could just be a troll rating, but I really need some way of trying to help this customer so they don’t just feel like they have lost money here over something that can be explained very simply.I think a reply box is needed in the review centre. Thoughts?
We had a similar experience yesterday, so I can wholeheartedly agree with your suggestion.
Receiving a review about a perceived bug without the ability to provide any kind of assistance is actually worse than not receiving this review, as you can do nothing to better the situation. It will just make you and the customer feel bad.
We also need to upload a crucial update to a theme but the site says “no”
“Something went wrong!”
It’s incredibly useful to post a link to the site here… NOT
Please contact support about it.