Posts by dedalx

228 posts World Director
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
dedalx
says

Hi everyone,

Today we released a summary feature on the statement page that shows the earnings account activity for any given time period. We think this will help authors and referrers to reconcile their net earnings each month. Have a look at the release blog post for all the details!

If you have any questions, feel free to add them to this forum post. Thank you :)

Very nice. Will be better if you will also add “Month’s Projections” value, that already have most of all Envato Stats online services and mobile apps.

228 posts World Director
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
dedalx
says

Very nice, but why this does not work in COLLECTIONS and PORFTOLIO pages? (quick LIVE PREVIEW does not work on this pages too).

228 posts World Director
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
dedalx
says

Yes, but as I see this is 2 or 3 hour change and this is very strange.

228 posts World Director
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
dedalx
says

Hi everyone. What timezone Themeforest sales statistic (server) currently use? I asking because as I see its changed in this month. For example today we got our automatic withdrawal around 18 PM by our local time (so day ended at this time), but in previous months day at envato server ends in 15 PM by our local time and this is strange. Also I see differences in online stats like SalesGenious or iOS applications for sales tracking – this apps show incorrect data by day sales in current month (this data does not match Themeforest built in stats), some sales goes to another day (next day), something strange with timezone.

228 posts World Director
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
dedalx
says

While I definitely not encourage a threatening behavior, I can understand the buyers point of view too.

Just think about the buyers who have bought maybe more than 50 themes, maybe from different 50 authors. For each theme support, they will have to access a different forum, each forum with its own credentials, notifications, etc.

On the other hand, we have to understand people, some of them are under time & deadlines pressure, maybe others have health or family issues, we never know.

If you bought different cars from different dealers you will have to repair your cars at this different dealers. All car dealers will not go to your home to make special place to repair all your cars in one garage :)

228 posts World Director
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
dedalx
says

Recently a customer left 1 start review for one of my magento theme. He asked Envato support for refund, its processed and he got his money back. But the 1 star review is still remaining. Now, I decided to do some extra work to satisfy his requirement, the customer also wants to change the review rating. Unfortunately, there’s no way to update the review anymore. What should I do in this case?

Envato remove only fake ratings (for example if your competitors buy your themes and leave 1 stars ratings). You need to contact envato support for this from contact form. They will check and track user activity (for example if this is just registered user who purchased only your theme and have IP similar to some authors from your competitors this ratings will be removed and user can be banned). Worked for us several times.

But unfortunately in 90% cases Envato will NOT remove rating from real users (even after refund!) because by Envato policy this is user opinion and even if it is not true this is how user think and can’t be removed (only if this user will be agree with review changes). So this can work in your case if user will confirm somehow to envato that he want to change rating.

228 posts World Director
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
dedalx
says

By the way we have more “wonderful” customers type (and I am happy that this is only few users):

1. Users that want free modifications and changes for anything and forever (for example he think that we MUST create absolutely new WP plugin for only its own requests for his site in addition to theme).

2. Users that happy with everything, say that theme is amazing and give you 3 star rating with comment “Excellent theme, I like everything!” (they think that 3 stars is a maximum for any item, because 5 stars for this people means “ABSOLUTELY PERFECT” and perfect is not possible in real world as they think.

3. Users who think that theme design should be completely changed (to some outdated designs) and teach you how to design themes. Then gives you 1 star rating because you don’t changed theme design completely in update. Why this people bought theme if they need completely another design? I don’t know.

4. Users who think that you should provide 24/7 PHONE support. No phone support? 1 star rating.

5. Users who think that every theme and even basic wordpress option usage should be described in 1000+ pages theme documentation book, because they does not know how to use anything in WordPress and you MUST learn user about every thing (for example how to post pages in wordpress).

228 posts World Director
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
dedalx
says

Hi, we have the same type of customers before (and yes, in addition to 1 star rating they spam in comments). This is not normal customers and you can’t deal with people like this (they will always does not like something, will ask you for free modifications, and more, more, more and all for free. Even if you will be very helpful you will get 1 star at the end in any way). Just flag this messages from user to support staf and report about this user from Envato support form if he will continue spamming comments (Envato will ban user if he post the same spam again and again). In our case after 1 day of spamming user stop doing this.

228 posts World Director
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
dedalx
says

If Envato will require this a lot of current themes should be disabled and this will be very bad. You can see that 70-80% of TOP 100 themes use its own frameworks, its own page builders and its own theme options, because its more flexible than current Customizer (even with additional libraries for extend). If theme have 10-20 options this is good for customizer but if theme have 200+ options (“mega” multipurpose themes) adding all this options and option explanations (help labels) to small customizer sidebar space will give very bad experience for users.

228 posts World Director
  • Won a Most Wanted contest
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
dedalx
says

This is very easy if you have your own ticket system (and have base of users emails). But you need to have information about your newsletter in ticket system rules (or some checkbox for “Agree” for subscription) so this will not be a spam.

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