Same here. Looks like users can’t buy items today for some reason (payment gateway does not work, etc) or site does not available everywhere.
Also I notice that site loaded very slow and sometime freezes (like on DDOS) today.
Mixed feelings about this one.
It sounds good that something is going to happen to address the unlimited free support we authors provide, but I think it is a poorly implemented solution. Some notes:
Authors are bound to the support pricing that Envato will decideAs an author, I need to have the freedom to set the pricing rules for the support I am offering. I already sell at extremely low prices, now having to adapt to a support pricing model sounds a bit too much.
Having to answer within 72 hours sounds like I am an Envato EmployeeClearly this is not (or it should not be) the case. I am running a business and the terms of the provided services should be decided by me. Do I want to go for vacation for 3 weeks? Do I wish to update my infrastructure and decide that I will postpone Support for 1 week? It should be my right to choose the terms of my supported Services. Support is a service, not a product. The game rules are changing. What if an author is not a team but a sole person? What if he needs to get hospitalized for 1 week? What if he has a family issue and he has no partner to handle support?
30% for what exactly?So, we are paying for our own support platform, and we are paying for support staff. For what exactly should we pay Envato 30%. Unless you provide an integrated support solution, this demand is irrelevant. What if as an author I already provide free support for 6 months and then I already bill my customers for extented support? Then I will need to adjust the pricing, and continue to do what I already do, but this time giving Envato 30%
How are authors protected?We all know the following scenario is going to happen, sooner or later:
- Buyer purchases “premium support”
- Posts at the support desk demanding a customization
- You kindly refuse
- Buyer goes mad cause he already has purchased “premium support”. Threatens for 1 star rating.
- You still refuse
- Buyer becomes angry, rude, and rates 1 star.
In this case, how exactly is the author protected?
- There should be an option to report a Buyer (of course this will will not happen)
- There should be an option to ban the buyer from the support (of course this will not happen without refunding)
- There should be an option to report a rating.
Honestly, I believe that the 30% that Envato will take, will go straight to paying extra staff to handle all the confusion and problems that will arise.I do not think this is the way to go, really. Eventually all the descent authors who respect their work and time will leave ThemeForest one by one. And the marketplace will be left only with authors that would do anything to satisfy the buyer, even if this means going against their business values. Sorry, no.
Completly agree with this terms.
70% is good for newbie authors but not for Elite authors. Elite authors should have more (80-90%) because they have thousands of support requests in week and we are not Avada to hire 50 support team members (and LEARN it about our code, theme features, etc) just for supports in 72 hours.
We wait 7-10 days for basic asnwer from Envato support, how we can provide professional technical support in 72 hours if support will be mandatory.
Making support mandatory will increase support requests a lot (people will use support more for ANY stupid questions because now they paid for this. They will even ask you what weather are today every day.) And this increased requests can’t be always handled in 72 hours.
The big question – how Envato can control how much time we response for buyers? This is impossible if Envato will not made they own support system that usage will be requred for all authors. But if Envato made it what we will say for our existing 7000+ customers? That now they need to use another system, provide they site accesses and previous tickets data AGAIN for us? This will give us 1000 one stars ratings and angry buyers. And if Envato will not made its own system now we will need to invest a lot of money to change our support system for new API? What about authors who use systems that code can’t be changes (online services)? Now all this authors will require to kick all users to new support system. You think users will like this?
About Ugly Icons:
Looks like Envato fire all its designers this year – new ugly homepage, new ugly unprofessional unserious icons, what will be next? Comic Sans font for all site?
I just saw changes, it would be great if we can have just percentage after the “Queued for Review”
Queued for Review (85%)
Submitted 5 days ago
I think you all does not understand current sotiation. How do you think what progress bar was? This is percentage, that shown as image line where width for line is percentage! So if they removed progress bar they can’t show you “Queued for Review (85%)” because this is exactly old progress bar that just was removed! You think they can’t show image but can show text with % ?
because our bank transacations work in weekends without problem
No transactions work here during the weekend – not even local transfers.
Anyway, i have two SWIFT withdrawals – one with a “middle bank set” – got the payment, and one without – didn’t get the payment on this one. Usually takes another day after the first payment.So if you want fast transfers, ask your bank about their intermediate bank in Australia and put it in your settings.
I mean that we got paid in Friday morning (this is not weekend day) why we got money in Monday? This is not our bank problem (we got money in weekends that was send in working days from other banks and send money in weekends without problems from internet banking). Online payments work 24/7.
For SWIFT payments, I know the transaction fee is $35.. but for the last few consecutive times I’ve noticed that exactly $60 is being deducted from the total dollars incoming.. this is before the amount is exchanged into my local currency. Anyone else noticed this?
The same here. We lost 60$ always and our partners in different countries and banks too.
We recevied payment today (monday) to SWIFT. So I think when envato pay at fridays payment may go to your account only in monday-thuesday. And this is Envato bank problem (because our bank transacations work in weekends without problem).
Got the Payoneer.
Have not received the SWIFT yet. Which is weird..
The same problem here. Not received SWIFT payment from 3 Themeforest accounts (my, and 2 partners that pay to my SWIFT). Already passed more than 30 hours after I received email from envato that payment was processed.
We work on TF for 2 years, and this situation is unusual. Previously (some months ago) this was a problem on Envato side with Envato bank.
Progress Bar was broken one year (or more) ago. And after this long period you did THIS.
Thank you, but no, please no… don’t release your “fix”.
How can we force Envato to do something? Because it’s not funny at all. They don’t work, all day long they are renaming themselves, ruining the search and doing really “great” updates. And best of all, they are ignoring us.
PS: I really afraid what will be next on this “roadmap”.
When Envato made some changes in Author rewardsin Elite program they sent Poll to all authors and we can vote what we need. Why Envato does not use the same Polls and Suveys when they want to release some new update to site?