Posts by designova

322 posts Design Innovation
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
designova says

You do your best? LOL. That answer is the worst ever possible and you’re doing that most of the time when you have something to complain about.

You have any useful suggestion to pixeful?

322 posts Design Innovation
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
designova says

Users used to Give 1 star rating first, and only then contact via Item Comments, the other moment, there is many theads here on forum , where users writing they issues directly here, oooooor they send their problems to support@envato.com but not to author. I’ve noticed that most clients that are happy doesn’t rate at all, but those who thinks that 45$ is sooo expensive for a theme, they find at least 1 small issue, as for example, they dunno how to setup demo content, they rate 1 star, after contact via profile form if they do it of course, have some help from my side and forget to change rating. huh… nothing to do. To be honest i do my best, but I can’t help to buyers like those ones in PANIC.

To be frank, there are 3 types of buyers:

1. I am familiar with themeforest items and I understand everything perfectly. I will rate if the item really deserves it. True and honest.

2. Let me try and setup it first. If I find any problem I will contact you. Then only I will consider rating it high or low.

3. I rated it 1 star and I will revise it only if you do this for me, do that for me, do everything for me that is beyond the scope of 40 USD.

So our advice, do your level best support for 1 & 2 and simply discard 3.
Author’s time is precious and let’s help the people who actually deserve it.

322 posts Design Innovation
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
designova says

Interesting case.

Just found Fundify theme is now residing in a new profile that is created on May 2014. But the theme is already shown as created in March 2013. 2K sales count. But all the ratings are new we guess (there are only 10, means it may be new ratings only – but not sure about it) and the same goes to comments.

Glad that Envato permitted this migration. So it will be on future also – may be it will be helpful to any author having a very genuine reason. Good motive from Envato here. It’s good.

EDIT:
Just saw their comment form. Astoundify (the first owner of Fundify theme) has made it well clarified in the new item comment form itself. They sold it to the new author so that the new guy can handle support and get revenue of the item. Cool :)

322 posts Design Innovation
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
designova says

And still it goes on. New comments again and again in place of previously moderated comments. We are seriously fed up.

322 posts Design Innovation
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
designova says

Things are getting even worst now.

We had a buyer who makes thoughtless comments on public comment form of our popular WP theme. The ‘issues’ he mentioned happened only in his edited website not in our theme live preview (he did something weird as part of custom modification and the site got bug in Chrome). Now he want us to debug his site and he does not care that we do not do it for free (obviously it is not practical – we have made it clear in our support policy which is already displayed on support tab of the item).

Now what? He does not care what our support means and he makes rude comments in the public comment form of that item, he ‘warns’ other buyers. But our theme is not buggy, still we have to suffer this??

We sent tickets to Envato and they say they does not remove the comments, and it means it will be public forever. What should we do next?

To be frank, being an author here, in the future If more users make such thoughtless comments against us and Envato does not shield us, we will have only one way “stop providing free support and opt out exclusivity on marketplace”. Yes, it will cost severe loss to us, but it will bring peace of mind.

Surely, things are not looking good on this marketplace unless you guys bring a change in current strategy. Either you display support policy before anyone make a purchase (no need to tie their eyes, let them read it). Or you provide an additional new option on purchase process (buy theme with support / buy theme without support).

Just our fifty cents. Do not know what comes next. But things are getting misty and cloudy.

322 posts Design Innovation
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
designova says

@KingDog: That’s great, we thank you so much. All of us are hoping for the best.

322 posts Design Innovation
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
designova says

Hi guys & fellow authors,

We seriously think Envato should place the ‘Item Support’ tab on a better position on each item information page. We are sure even 50% buyers are not aware of this Support Tab nor it’s information. An author has a right to choose between “providing support” and “not providing support”. That’s very fine.

But an author who provides free support also has the right to express what is included in his free support program and what is not. Currently the ‘support’ tab is the apt place to display author’s support policy. Such a support policy should surely reach to the buyers before they make purchase. In that way, we can make everything transparent and hence avoid most of the after-sale complaints asking for customization. It will also reduce negative ratings with ‘do it if you need 5 star’ kind of threats.

What do you guys think?

322 posts Design Innovation
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
designova says


We removed most of the !important rules and now the theme has been approved :) thank you everyone for your response on this thread. Thank you so much Ivor and review team.
Congrats, glad you got it sorted :)

Thank you :)

322 posts Design Innovation
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
designova says

We removed most of the !important rules and now the theme has been approved :) thank you everyone for your response on this thread. Thank you so much Ivor and review team.

322 posts Design Innovation
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
designova says

If a plugin is causing an issue, you can always use… body .pluginclass { color: red; } That is usually a simple way of removing the need for an !important.

Yep that’s okay. But some JS plugins generate CSS on run-time. In order to over-ride these styles ’!important’ comes handy, isn’t it allowed? This brings some confusion now.

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