Q: What if I opt-out but provide cheaper paid support outside the marketplace? I can do that right?
A: Authors should not advertise support services in their item descriptions without opting-in to the basic level of support. Doing this seems like it would create a pretty bad experience for buyers where they are even more confused about their entitlement to support (or not). Authors can continue to provide customisation and services over and above the basic definition of support in line with the Item Promotion Guidelines.
Now this makes things more clear, if there is anyone who thinks this is a pure ‘opt-in’ or ‘opt-out’ solution, no, it is literally going back to ‘Announcement 1’.
let’s see how it comes in implementation and lets decide then. Whatever it is, Okay, go on the discussion everyone, leaving the thread.
purethemes saidOpt-out and sell support packs on your own website / support board. It’s your items, your work, you have every right to do so.
But with the support pack you actually provide nothing (not even a proper tool for giving the support), you’re just trying to monetize what we already do (support) and take almost 1/3 of it. 30% is just too much in my opinion.
Any comments about this? We think most of the people will see this as a perfect solution for all authors who does not opt-in Envato’s Premium Support Program. For proven authors, you have your own support system running smoothly, you have a lot of satisfied buyers (and fans of your designs) there, then why should anyone be worried about the opt-in or opt-out?
If Envato is NOT going to restrict authors from advertising their free support program on author’s own website and/or their own social media channels, If author has a good number of buyers in the past, they can definitely advertise their free support program to their followers and keep up their support system as it is today. May be sales will be lowered a bit, but trusted buyers will come again and they will get what they expect from the author.
Safe landing. Pretty neat and clean, na?
So what’s next? Regulating the author’s profile pages? Monitoring the author’s website content? Monitoring the author’s social media? No baby, Envato not have time even for monitoring if our items are nulled and pirated outside. Then how can they explore each and every author advertisements and websites? It is not practical.
Seriously, those who opt-in would work for predefined rules. Those who opt-out would work for their own rules.
1. If Envato takes right steps to advertise “what is included and what is not included in the premium support program” it is Okay to go with. But it should be transparent and clear.
2. If Envato takes right steps to moderate non-logical Negative Ratings and disputes between authors and buyers (who purchased support plan) it is Okay to go with. But it should be in practice, not in paper.
3. If an author Opt-Out from Envato’s Premium Support Program, but continues to offer free support via their own system (may be, their own support forum or website) and advertise the same via Documentation / profile page, will Envato restrict it or allow it?
These 3 things should be clarified to the author community before we decide further about the Opt-in program.
Hi Guys, Once again, we are here looking for some awesome authors to collaborate with.
This time we are looking for experienced Joomla authors to convert our recently released HTML5 templates to Joomla theme and sell exclusively on themeforest under equal sharing basis.
If anyone interested, please PM us via themeforest.
I read multiple times that ratings like this were not deleted by staff. designova has just lost most of his buyers on that beautiful item.
Are you going to do this to an author which brought you 100k+? Say some generic bullshit like “Even if this has no common sense and we screwed up by not building pop-up warning on checkout, his rating is valuable since it will prevent other customers by buying your item in fear it might be wordpress theme in disguise.”
Sorry, but I’m really pissed of right now, happening week in week out and nothing seems to change. I know that this rating might be deleted after all, but for sake of all authors on Envato, get someone to delete those false ratings on a regular basis.Sorry if my words were harsh, but I’ve typed this post 100 times and deleted it everytime. I cannot do this anymore. I’m working hard to get my themes approved, and this is like rocks throws towards me, knowing that even if I make outstanding item, few people can make this kind of damage for no reason.
Thank you so much winkTheme for your kind words but we think these ratings will stay forever just like other false ratings happened to our fellow authors. May Envato bring some system to remove these ratings, but it is just a hope only.
Last day we received a 1 star, it was for a Site Template (clearly, not any theme). Just see the screenshot:
Note: Please do not post private reviews in a public forum that identifies the buyer.
You will have to make it more CLEAR that this is no ready to install THEME!! Again I paid for something useless to me. Beautiful yes, but I can’t work with.1 Star rating only because the buyer thought it was a (WP)theme, but it is HTML5 template. Done. Boooom. No support tickets, no emails, nothing. Also we don’t have any way to contact him.
Ok guys, now share your eerie stories like this, let fellow authors get something to laugh (ironically said). Any remedy for this?
We just found it. And it gives a perfect answer for our question. It is not allowed to promote ‘buy one get something free’ as Envato has made it clear via KindDog. Still how come the such advertisements to be alive (even at this moment when we type, the ad is present there) on themeforest? Really disappointed.
[Though our points are clarified, we don’t see any immediate action being taken on this subject here, so leaving the topic]
Guys please note, our point was not about how many demo pages they have nor how many plugins they bundle. But how they advertise it, that may cause misunderstanding for buyers thinking that if they buy a theme they get premium plugins bundled free with the theme. Is it allowed to advertise like that?
We think it should not be advertised like that. Instead, it should be something like “this theme features the value added plugins X and Y and Z” and not like “buy this theme and you get plugin X, Y, Z free as bundle”
This needs to be clarified by Envato because we have more themes to be released soon here and it can be also advertised as ‘free plugins bundled’ too. Common sense, if someone does it here, and if it is allowed, why can’t everyone?? simple business. Not any kittens
No offense!But Is this kind of ‘promotions’ allowed on themeforest? Staff response is much appreciated. If so, everybody can bundle 10+ premium plugins from CodeCanyon and bundle it for just 45 USD WP theme. Yeah, let the ordinary themes with similar price suck big time.
- Ironically said. This is not cool as it may cause confusion / misunderstanding in buyers’ view.
When thinking from Buyers’ view of this advertsiement, they are actually ‘buying’ the plugin as it is provided free with this what-so-called ‘bundle’, but they are actually getting a plugin as a ‘featured inclusion’ within the theme, not a product itself (that is, the end-users will not get any of these plugins as a separate product within the ‘bundle’ but they can use the plugins as included in this particular theme).
Aren’t we speaking right? Please correct if not, we like to get some clarification regarding this.
Wow! Same here with a withdrawal requested via PayPal. This is actually an ‘automated withdrawal’ but has not been processed yet. We have opened a support ticket to Envato (with screenshots): Ticket ID 60481. If anyone from the staff can check this, it will be kind support. Thank you.