For me, personally, the extra support revenue will be a small value, but nevertheless a welcomed extra $$$ for services I already provide and I’m sure most of you do since you care about giving the best of the best to your buyers to get higher up the ranks!
I’m just wondering, have you calculated (or estimated) roughly how many percent of support requests are made by buyers who have purchased the item over 6 months ago? I personally have probably less than 5% of those, so the ‘extra revenue’ is almost negligible and that comes with potentially getting 1 star rating if the buyer gets angry for asking him to buy a support pack extension before we answer his simple question.
I know we can always report any ratings (as you’ve repeated many times) but let me repeat my view again : what stops a buyer from saying ‘Poor support by author’ or ‘Limited theme features’ as the rating reason? Envato support staff will almost never remove such rating.
I would rather have buyers who blackmail in the ratings than those who don’t because I can’t remove ratings made by the latter although both of them gave the same 1 star rating for the same intention / motive. That’s exactly why so many authors are not happy with the current ratings system.
Well said! This is the real thing.
Don’t know the case of others, but we can say from our own experience: We had a buyer rated 1 star on a HTML template mentioning like ’...it is not an installable theme…” (He obviously means that it is not compatible with WordPress and he find it useless, hence 1 star) and the rating is still there, nobody cares to remove it even if we reported it (to be precise, ticket ID: 81469) This was response from Envato:”...Our team has looked over the review provided by your buyer and believe the feedback is relevant to the buyer’s experience and is within our community guidelines…” And that sums it all. We have never bothered reporting any 1 stars anymore, it sucks.
Envato needs to work on rating system first, prevent all of the improper usage of this rating system, then only paid support system is going to be logical for most of the authors.
Yep, 4 Stars come without messages when comparing to other stars. True!
Wow! Congrats. Welcome to the club
Okay, so everyone please go to http://themeforest.net/forums/thread/congratulations-to-tommusrhodus-for-reaching-power-elite-status/167193 and let’s congratulate TommusRhodus
(Moderators please merge these threads and lock this one).
Wow, 2 threads, almost on same time
Our heartfelt congrats dear Tom, you really deserve this milestone. Wish you more great success
Jean with Team Designova
Just sharing our joy, our friend TommusRhodus became new Power Elite author on themeforest. Let’s congratulate him in this great occasion, as we all know it is a great milestone for him
All the very best Tom, wish you more success.
Jean with Team Designova.
We having a HTML template released via our subsidiary profile Unbranded, the template is http://themeforest.net/item/mystique-creative-one-page-html5-template/10398160
It is available for WordPress theme conversion. If any authors interested in converting this to WordPress theme please contact us via email: firstname.lastname@example.org
Team Unbranded / Designova