Posts by digitalscience

4725 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

pfft 30% drop you say. I’ll just leave this here – note the day of the start of the massive drop (same for all my items btw):

Similar pattern here (not as extreme though)

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4725 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says



What about this… when a customer buys a theme, included in the price is a free subscription to support and updates for 1 year. After a year, if they wish to update their theme, they have to renew their subscription and pay a small fee.
1+ Yes. This is what i want from the new system. Buyer purchase a theme + support (it can be optional) + item updates for a year then it must be extended with a small fee.

Of course not! The only advantage to buy on Envato is to get lifetime and free updates and good themes too. You can not announce lifetime and free updates to sell and change the rules later. I do not know that way of doing business! What you are saying is a membership club business model and not today’s business model. If buyers want to go to a membership club, they have lots of themes providers that have that business model and pick one of them… and not buy here.

My 2 cents.

Lifetime updates are not endorsed or regulated by Envato – that’s just what some authors are promoting as a selling point, but it’s not realistic since the author is implying he’ll provide updates for as long as he lives – and that’s not really reassuring for buyers. Free updates are not really feasible for authors either, for example the version of some top themes 2 years ago are not exactly the same themes today due to continuous updates ie more features, more plugins added, more value added – so it would make sense that buyers should pay a little extra for updates after a certain time frame, since more value is being added to the product. Similar to upgrading a phone contract, you use a phone for a year or so and then you extend you subscription and get an upgrade.

Keep in mind authors only make a tiny fraction of profit per sale – so lets say customers get free updates for say 6 months or a year… and after this they’ll need to extended their update subscription if they need to, and then the author can then receive some compensation for the time and effort spent.

The reason why the rules are changing, is because there wasn’t any official rules regarding support, it was all based on what authors were advertising on their pages, but that’s not regulated by Envato.. with proper regulation comes better reassurance for buyers when they make purchases and they’ll know exactly what to expect when it comes to support and updates – so it’s a good thing!

4725 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

I think many are correct, Envato is monetizing the wrong thing… support is something most of us were doing for free anyways, and Envato will just squeeze out some extra money from thin air.

We are selling products here, not our time (hours) – so Envato should only make money on things like updates which is something additional to the product that can be sold. This is not Envato Studio ;)

4725 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

Slow week…..
Is the buyer does not have problems with payment?
One client had a problem with the purchase – it appeared any errors.

Yeh I was thinking its a payment issue, or paypal or something.. because traffic seems normal.

4725 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

Anyone have this trend? week started gradually as usual and peaking midweek but sharp drop thursday.. no sales in 12hrs.. did Envato change something? :D

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4725 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

Today is one of the slowest days of the month.. which is unusual since it’s Thursday.

4725 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

This is why I would like to see such a options:
  1. Product without support – $50
  2. Product with support + free updates (6 months) – $60-75?
  3. Product with support for 6 months and life-time free updates – $100?

or like I wrote before – checkbox where we can inform reviewer that this is big update and buyers should purchase item again to have update.


What about this… when a customer buys a theme, included in the price is a free subscription to support and updates for 1 year. After a year, if they wish to update their theme, they have to renew their subscription and pay a small fee.

Yes, but I think this small fee should be 75-100% product price, handling updates for year is really hard work.

I don’t know about the others but what we most do is updating items, new features, bugfixes, compatibility with new version of CMS etc.

Agreed, this would make sense. Buyers should pay upfront, similar to how licences work but with the option to renew support and updates if they need to.

4725 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

What about this… when a customer buys a theme, included in the price is a free subscription to support and updates for 1 year. After a year, if they wish to update their theme, they have to renew their subscription and pay a small fee.

4725 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

I think for a proper proposal, the difference between opt-in and opt-out of support needs to be outlined clearly. Right now the proposal only explains how mandatory support will work (which is similar to the first proposal) so I’m a little sceptical because it all sounds nice but if an author chooses not to support, will they be protected by unfair comments relating to not supporting? If not then it probably will only make sense to opt-in which is basically what the first proposal was enforcing :D

4725 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says


What happens if you opt-out of support.. does the comment facility become disabled?
Hi digitalscience – we haven’t worked this out for sure yet as authors receive general praise, feedback and pre-sales questions in the comments too…so we need to work through it more.

True – but as long as there is a place for users to post their voice, they’ll use it :)

I think if the author opts-in for support, then a private support forum becomes activated for the buyer – similar to comment facility but only visible to buyers, alternatively it can link to authors off-site support forum. If the author opts-out of support, then only the comment facility is available but once someone becomes a buyer then they can no longer comment, but they can always send authors a private message. So basically all support related comments are hidden from general public, and the comment facility is only for non-buyers.

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