If I’m in the PSD category, and I want to filter by “Sales” – how come it says 0 Topsellers ? How is that particular filter calculating what is a top, high, medium etc seller? I’m thinking it has more to do with the overall sales of the marketplace, than per category – which is why PSD category has no top sellers.. am I right? I think the filter should be specific to the category it’s in, otherwise not very useful to buyers.
I had two customers today without purchase history claiming they had purchased and it was two different items… I’m pretty sure there is a bug with the purchase history… also it just show’s the users profile image but no message underneath – just blank.
it could turn into an endless debate, it comes down to what’s fair for both sides… some support for non-working bugs/fixes is bare-minimum at the least, it’s debatable how much support is fair and reasonable..
Correct, the only time support is mandatory is when the item is broken, or has a bug – because as authors we see this as selling a faulty product and the customer is in their right to expect support or can issue a refund.
But to be clear, authors here aren’t against support as most of us happily support our items – we are against the idea of a guarantee of our time attached to our items without any additional incentive. Envato is trying to change the game from selling our items for cheap but with high volumes, to selling our items and time for cheap with high volumes. And our time is a lot more valuable than what we are selling – mandatory 6 months support is not what we signed up for, and it’s not going to be feasible for us under the current pricing structure. Time = money !
I hear a lot of whining from lazy greedy authors who want to charge for support, or not support what you sell. In today’s competitive marketplace, especially WP themes, you’re expected to support what you’re being paid for. Period.
I think buyers should take into account how much time and effort goes into our products, some themes take months to develop, and we also spend a fair amount of time on documentation, video tutorials, installation guides etc and basically have everything that is needed for the customer to work with on their own, without needing to ask the author for support. And all this for a few dollars profit per sale for the author.
So authors are neither lazy nor greedy, in fact it’s more like the other way round.. buyers are getting a bargain buying our themes and in some cases too lazy to go through all the documentation we have provided and then somehow expect hands on author support.
We’re not expected to support because neither is it the terms, nor are we receiving enough per sale to offer hours of our time for support – we offer support at our own discretion.. remember what buyers are getting is a completed product with everything needed to install and use at very cheap prices considering what is included in each purchase and how much time and effort was spent during design and development.
I believe that authors never requested an idea of “mandatory support”, more like educating buyers to know that support is at their own discretion and what should they expect post purchase.
+1 In my opinion, the only reason why mandatory support was suggested by Envato was following the success of Envato Studio, and they now want to tap into more revenue streams such as support packs and customization. They are just using the excuse that buyers are confused how support works and it’s some how an “author problem”, when the truth is, it’s Envato’s problem – because they’re not explaining it or making it clear enough to buyers that support is optional, and it’s in the terms which authors agreed to upon signing up. “You do creative, we do the rest” – Envato needs to listen more to authors and stick to what they’re preaching. But at the end of the day, we are micro stock authors and we don’t earn enough per sale to make any promises on support – end of the story.
Yeh just had two customers now without purchase history, is there a bug?
Also one of our customers said the download button for our item isn’t working, anyone heard of this?
For date published, we need more time periods, for example from 1 month to 1 year is a big jump – and when it comes to digital items and the number of uploads, a year is a long time ... we need to see 3 months and 6 months.
What is the average freelance rate for most? $20 – $50 per hour? What is the average price of themes here $20 – $50? This is where the critical problem is, if we guarantee our time for each customer, and spend too much time, we’re not really getting anywhere Point is, we’re not earning enough to offer guarantees on support, so we’ll need to somehow earn more for mandatory support to work, but again this should be optional for the author You just can’t mix micro stock selling with human resources (we’re not for sale).
I don’t agree with a “author support rating” at all. You guys seem to be blurring what support actually means. Let’s not forget we are selling finished stock products with extensive documentation that have undergone a tough review process, we are not selling individual website implementation services.
Yes but if we have two ratings, one for item and one for support.. this might actually reduce those nasty one star ratings on items. Sometimes buyers are rating items low because of support which is unfair.. this is why we should have a separate rating for support which can maybe only appear on the item page, or under the support tab.
It’s better to give buyers an idea of what support to expect before purchasing. If an item has a “no support” rating, then buyers can’t complain if they don’t get support because it was already stated prior to purchasing.