Posts by digitalscience

5120 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Achieved the monthly Community Superstar Award
  • Interviewed on an Envato blog
+8 more
digitalscience
says

Great idea, will be interesting to see what authors come up with!

5120 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Achieved the monthly Community Superstar Award
  • Interviewed on an Envato blog
+8 more
digitalscience
says



What happens when an author offers support but chooses not to sell support packs (because it’s a bad idea)? Are we going to see a giant red warning instead?

THIS ITEM IS NOT SUPPORTED

We do notice the giant boot Envato is raising over our toes.
Unfortunately yes – in previous discussions staff said there is no opt-out of extended support offer if you choose to support, you would have to opt-out of support.
Seriously!? Good grief…..

For reals, official response here

5120 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Achieved the monthly Community Superstar Award
  • Interviewed on an Envato blog
+8 more
digitalscience
says

For such a massively important thing, it baffles me how insignificant buttons like “Add to Favorites” and “Add to Collection” are more prominent than the support tab itself.

The site is mostly layout out to maximize sales, and not necessarily for ease of use which is why this happens.

5120 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Achieved the monthly Community Superstar Award
  • Interviewed on an Envato blog
+8 more
digitalscience
says


GoogleTrends (I know it’s different but, anyway…)

If growth is stagnant and there are more new authors than ever, this will squeeze the market.

Also Envato dropped several bombshells this year, so I’m not surprised growth is slowing.

5120 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Achieved the monthly Community Superstar Award
  • Interviewed on an Envato blog
+8 more
digitalscience
says

What happens when an author offers support but chooses not to sell support packs (because it’s a bad idea)? Are we going to see a giant red warning instead?

THIS ITEM IS NOT SUPPORTED

We do notice the giant boot Envato is raising over our toes.

Unfortunately yes – in previous discussions staff said there is no opt-out of extended support offer if you choose to support, you would have to opt-out of support.

5120 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Achieved the monthly Community Superstar Award
  • Interviewed on an Envato blog
+8 more
digitalscience
says

The “this author supports this item” message should also be above the comments section, with a link to support tab too. Right now it seems hidden (only first mentioned on a 3rd tab) – but I guess that’s the idea? (marketing wise)

What I had imagined when this was announced was that the support / not supported label would be somewhere on the right hand column under price and details etc – if Envato wanted to bring more clarity with support, then make it super clear and visible what is supported and what is not.

5120 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Achieved the monthly Community Superstar Award
  • Interviewed on an Envato blog
+8 more
digitalscience
says

This is all fair and well, but from a buyers perspective the comments section IS the support page, also as long as the comments tab is before the support tab, buyers will be looking / using the comments.

What you need to Envato is really simple – combine comments page and support page into one thing and make it more flexible and adapt to the user. If support is going to become mandatory we need a robust support page that is easier for the author to manage. Envato is going to make 30% from our support extensions, so as the platform you need to provide us with the right tools to get the job done.

5120 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Achieved the monthly Community Superstar Award
  • Interviewed on an Envato blog
+8 more
digitalscience
says

I don’t know what to make of these sales patterns. Last week was a very strong week, the best in a few months and this week is the complete opposite, one of the worst.

Yet, yesterday was the highest amount of traffic I’ve received all month and only 1 sale. It’s happened a few too many times over the past several months for it not to feel like a coincidence.

Maybe the demo sites aren’t functioning at certain times or places in the World. I wish we had better ways of analyzing the traffic with conversion tracking.

Yes, we’re having the exact same situation, last week great, this week very bad – more than 50% drop. And traffic this week is higher. I can’t work it out, it’s thursday and not a sale in 18 hrs – it’s just not following the usual trend.

\\

5120 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Achieved the monthly Community Superstar Award
  • Interviewed on an Envato blog
+8 more
digitalscience
says

Why Envato doesn’t realize that leaving comments open simply allows buyers to “bypass” the fact he/she has to purchase a support package once expired? If you’re trying to enforce a system, make sure the system cannot be bypassed, otherwise it’s useless. The buyer won’t care if Envato is forcing them to buy a support package, they’ll just rate the item they purchased 1 star, because the author didn’t answer his question.

+1 When it comes to online services, people are only willing to put money in – when it gives them something in return they want/need but is currently not accessible – otherwise they’ll find ways to get what they want for free. So if the comments are always open, Envato is not offering any protection for authors, and will create a lot of admin which costs us time, and time equals money. What we would rather be doing with our time is creating new items!

I think for this paid support concept to sound feasible, Envato will need to rethink how the comment facility works and provide a better support system for authors to manage this new service.

5120 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Achieved the monthly Community Superstar Award
  • Interviewed on an Envato blog
+8 more
digitalscience
says

+++1 This is superb! I love this pricing transition. It makes all author’s life easier. It was one of the pain points till now. Thanks so much Envato for taking care of this :) If I am getting right, it means that first 6 months support for an item is FREE (included in regular item price) or not?

Yes – But just note that this is for ThemeForest and CodeCanyon items only.

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