Posts by digitalscience

4505 posts Love & Light
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digitalscience says

Is it possible that files can be corrupted while on the server? Our file was approved mid week last week, and had about 20 sales without issues, and then on the 30th the preview and download files were missing or corrupted, and users couldn’t purchase the file.

No one on our account accessed the edit page on the file or submitted any updates, so it appears that the server did something to the files, or perhaps a reviewer did something behind the scenes. all I know is we’re not responsible for the files to be missing, and we just feel this is unfair because having a file down for a few days within the first week of upload is going to potentially damage the success of the file. Also we’re still waiting for our update to get looked at :)

4505 posts Love & Light
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 7-8 years
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Interviewed on the Envato Notes blog
  • South Africa
+3 more
digitalscience says

Hey DS, Please check your email.

Replied and submitted updated files, thanks!

4505 posts Love & Light
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 7-8 years
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Interviewed on the Envato Notes blog
  • South Africa
+3 more
digitalscience says

Quite sad that Purchase button errors have to wait on the same queue of usual support.

Is there such a thing as Purchase button errors? Still trying to figure out what would cause this issue.

4505 posts Love & Light
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 7-8 years
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Interviewed on the Envato Notes blog
  • South Africa
+3 more
digitalscience says

Tweeting isn’t ideal I agree ;) anyways we have been contacted by support and resent an update via email, it’s 1:00am in Australia, so will probably be sorted out in the next 12hrs hopefully.

Not sure what happened there, file was approved and sold several times, and then we got reports that buyers couldn’t purchase the files because it says “The content could not be loaded” which I’ve never seen before. Anyways thanks for the help!

4505 posts Love & Light
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 7-8 years
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Interviewed on the Envato Notes blog
  • South Africa
+3 more
digitalscience says

I know we aren’t supposed to link to specific products in the forums but I’m trying to get an issue resolved that is costing us sales. Our product [link removed] somehow had the main files, and the preview files removed… and not by us. Buyers are trying to purchase the file, but just get an error saying “Content could not be loaded”. We have re-uploaded files and submitted an update to hopefully get this resolved but the queue is taking a really long time (for an update). Is there any way we can get someone to look into this to get is resolved right away? It’s already been 3 days since we noticed this… I have also submitted a support ticket, but I’m guessing that approach would take a few days more to get resolved.

Please help!

4505 posts Love & Light
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 7-8 years
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Interviewed on the Envato Notes blog
  • South Africa
+3 more
digitalscience says

Same here.. says calculating on withdrawl page, and funds still in the account.

4505 posts Love & Light
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 7-8 years
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Interviewed on the Envato Notes blog
  • South Africa
+3 more
digitalscience says

saltshaker911, how many times have you sent a DMCA to Envato? It’s not such an easy one for reviewers to spot, but I can see that he has used exact elements from your work, so this is not just copying, but theft.

4505 posts Love & Light
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 7-8 years
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
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  • South Africa
+3 more
digitalscience says

An Envato swag store has been a long time passion of mine, but it’a been a lower priority thing unfortunately :)

Your passions should be top priority! We want the swag

4505 posts Love & Light
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 7-8 years
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Interviewed on the Envato Notes blog
  • South Africa
+3 more
digitalscience says

I don’t think it has anything to do with “supply and demand”. Envato hasn’t expanded the marketplace platform fast enough for the growth, we’ve been looking at the same home page layout since like 5 years. There are also many areas where early adopters benefit from more exposure, so it makes more sense for them to continually update their items with more features, instead of releasing new themes. With short exposure times, and top sellers with mega themes, the solution here to selling is Value for money which is what is going to make you stand out, which is why everything is super generic and loaded with as much features as possible.

It’s not necessarily true that buyers want these mega-feature packed themes, it just appears to be better value, and with most top sellers, these themes have more exposure so they are more visible to buyers. It’s a trend specific to Envato – because the platform itself is out of balance and not a fair competitive environment anymore. Without a serious revamp of the marketplaces, this trend is here to stay and will only become worse over time as authors become more desperate to compete with the top selling mega themes. Another solution would be to increase the price of some mega themes, so it’s more realistic for micro stock prices because some authors are taking advantage of the price caps, which has created this trend in the first place.

But Envato seems indifferent about these issues, I think they like the idea of these mega themes making insane profits, it’s part of their claim to fame, and pulls in more authors to chase the dream and pulls in more buyers to get insane value for money compared to other marketplaces. Similar tactics with the bundles – Envato is all about value for money to make big profits, a cheap trick which works for short term, but not sustainable for the long term.

4505 posts Love & Light
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 7-8 years
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Interviewed on the Envato Notes blog
  • South Africa
+3 more
digitalscience says





1.4 items for each user accounts.
Also not sure if Envato Studio members included with total.
May be.
10% are fake accounts from forum spammers ;)

too many :)

400000 forum spammer we will never see a genuine post ever from the amount of spam generated. And I believe they delete those accounts once flagged.

That was meant to be a joke haha.. anyway good analysis, I didn’t think about the reversal count :D

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