If he is not answering than its not good, Its quite odd in TF that a author is not replying to his customer. Try once again. I dont think envato can help in anyway.
Envato sold me the theme, so they can give me a refund. I need this site up by the weekend so I have to go buy another theme now
I just wanted to say that if you’ve bought a theme from themeforest, it means it was approved and that it works. We’ve got a 1* rating because somebody had this issue. It is most likely a problem on your end which is usually easy to fix.But neverentheless, if you really want to chargeback, just contact Envato’s Support about it, they’ll solve it.
Hi guys thanks for the reply.
i have contacted the author but they’re not really responding- and there seems to be a ton of problems with the theme looking in the support forum. Basically every theme I have loads up fine but when I activate this one the screen goes blank. Also the live preview doesn’t work and does for every other theme.
While i accept this could be a problem at my end, every other theme working fine means its probably not my fault. All they suggested is turn off minify but i did that and as i said, no problems elsewhere. It’s the newspaper wordpress theme.
I’ll contact the support now thanks