5 pages to talk about changing a word?
support is one main reason of “leaking” buyers to other online stores. look at this relation.
- new buyer for author X
- author X is big and have an external forum at his website. His website also have a store where he sells similar items as themeforest
- new buyer purchase item on themeforest.
- for some reason he needs support for his item.
- he needs to go to author website, website that he didn’t knew existed.
- he gets a fair/nice treatment there, he is very happy.
- he may chose to buy there directly instead of getting back to envato store.
- envato lose future potential sales as buyer spend money on a different store
Now this system is great if you are a big author with your own marketplace, but ultimately is very damaging for the rest of “normal” authors, and for envato, as normal authors without their own store lose a potential buyer and envato will lose their share.
I’m not sure why envato didn’t figured this before and if they knew the problem, why they didn’t took steps to minimize the damage.
Now I agree this is a big problem for envato and I understand they want to fix this leak, but obligating every author to answer in 72 hours (or any other time frame) is a bad idea.
My solution to fix this (not a pleasant solution and not a popular one for big authors I think) is to:
- keep the current system with optional support
- if author offer support it needs to be made exclusively on envato network
- deny external support forums
- items previews need to be hosted on envato servers
The above will give less reasons for buyers to visit the author website.
To keep the above rules fair envato needs to (just a few ideas I’m sure authors can come up with other important features):
- build a powerful solution to offer support here (this will be optional but available if you want to use it)
- provide fast webspace for previews
As I understand it, customizations are not part of the support. The additional fee would only enable access to support for another 6 months.
In my current system, I give support for free for an indefinite amount of time.In the proposed system, I give support for free for 6 months. After 6 months, the user must pay an additional fee of which I’d get 70%.
Yes understand, you are referring to this part of the article
Yes, this can be one way of understanding what support pack means. Extend mandatory support after the 6 months.
Since the term “support pack” is so vague I can’t say if your definition applies to it. Maybe is true.
What I’ve understood from the paragraph above is that packs are like envato studio services. Additional customizations for a price.
Ok, it’s clear and not problem. I don’t know, the “trend” icon is temporary. But I’m sure, they has been withdrawn because I put it on, not because it is no longer current. (and this could be corrected, if this was a reason) Bye, therealist
I think the trending algorithm is automatic based on various factors,
can staff confirm this?
I have no issues with the original announcement. I already provide lifetime support and have less than a 72 hour response time (in fact, most threads are answered in the first 12 hours). Very few users come back 1 month after purchase, let alone 6 months. With the original plan as announced, the only thing that would change is that I’d be making more money and have less support after 6 months.
Can you explain how you will make more money if nothing change? I mean, you are saying (and is true) that you already provide support and you also answer under 72 hours. So no change here but how you make more money?
Do you will make money by getting paid customizing items for buyers? I’m assuming you already do this but based on the original announcement you will need to pay 30% to envato, something that you are not doing now.
So it looks to me you can’t make more money, actually you will lose 30% of customization fee.But I’m asking because I’m curios, how you will make more money based on the original announcement?
Doru, check this out!collis said
Thank you Collis! It truly is wonderful to see that Envato acting on this! I do have a question for you!
Is this still due to launch in December? Or will Envato reconsider the time frame to a more suitable moment? (not during holiday season)
Good question! I think everything is on the table for reconsideration.
My general thinking is for us to deliver value around item support before the end of the year, but depending on the data, maybe it’s more features like Author Teams.And thank you for the offer of data, I think Stew and the team would find that really helpful!
I’m not sure this answer my question. I know the staff took a decision to gather more data and the original thread is not relevant anymore
My question is for designcrumbs, I want to understand how he can make more money based on the original announcement, if off course he can share his reasoning with me. Maybe I’ve missed something along the road.
We know the new designs are not to everyone’s taste, but we also know design is highly subjective and it’s impossible to make something everyone loves.
While maybe there were people who didn’t liked the old badges, I don’t remember a thread with 54 pages of mostly negative feedback about them. That proves a consensus is possible
Again, we know there’s room for improvement, but we are also really proud of what we achieved and love the new look.
first rule of design is to not get in love with your creations and be critical about it. I’m not joking. Is true, this rule exist.
With time, we hope you will too.
will not happen