Posts by doru

7978 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says

usually you need to upload and get approved an item that match the most wanted requests. Then you need to fill a form, the link is in the thread announcing the competition. Is time based so make sure you do all this before the deadline.

7978 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says

What we still need is for new users, if they create a thread and the first post is reported, the thread name should change to something like “thread awaiting moderation” or similar.

This should fix this thread title spam problem. Just some simple checks. If user creates thread for the first time (or the three limit as it is now), if the first post is reported then temporarily change the thread title. Then if everything is genuine and the post is back the thread can have his name back also

7978 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says

the disabled item page is atrocious. look at this:

then the community team talks with me about being serious and what not. Bad jokes? I’ve learned from envato.

Imagine a buyer that purchased the item yesterday and see this. He just come back to the item page because he have a small issue and want to ask the author a question, or read the comments, maybe someone have the solution, or find the author support details.

what he finds?

this:

Quote:

Item no longer available – Really funny. I’ve taken the missing item screen from an item that is in soft reject. The item was never published because I need to do some changes. Website failed to detect why the item is missing, it was never available for sale.

Quote:

Say what? Where did it go? – Yeah really? What about giving a meaningful answer to the buyer? Maybe showing the real reason, for example one of the statements bellow?

  • The item had been removed for copyright infringement and will never be back.
  • The item is currently hidden as we’ve detected an important bug that needs to be fixed. The item will be back online in a few days.
  • The item had been removed by the author
  • The item had been removed by the staff as it doesn’t meet the current marketplace quality requirements

And why disable the item with all the comments and item description and all the important information? Can one just disable the purchase link? Put a notice where the purchase button is: Hey, the item can’t be currently purchased because we have found a critical bug that needs to be fixed by the author. Click this button to receive a mail notice when the item it will be back on sale

Is not this better and more respectful for who chose to purchase from this marketplace?

quote:

The item is no longer being sold – if you disable the item and ask the author to fix it and in 99% of the cases the author will fix the item and you will put the item on sale again in a few days, then WHY YOU LIE TO THE POTENTIAL BUYER? Is a lie to say that The item is no longer being sold when you have just temporarily disable the item to allow the author to make it better.

quote:

The author may have stopped selling or it was taken down for other reasons. Either way it’s no longer available. This sucks

I tell you what sucks, it sucks this item missing page, it sucks the text on the page and it sucks that no one figure it out what bad feeling you are creating for a user that hit that page whit the intention to find a solution to his problems or with the intention to purchase the item

quote:

Either way it’s no longer available – really? maybe the author is working day and night to fix the bug or compatibility problem with some new version of the software the item needs to work with and the buyer will just think that the nice item he planned to buy, the item that he chose to be perfect for his project is just gone. And he purchase his second choice. Good for the author who had been selected as replacement but imagine the buyer browsing the marketplace in a week or a month from purchase and he see the item on sale. What his sentiments will be about the marketplace?

7978 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says

Basically you can define in your dashboard certain tags or words and when a new item that matches your defined tags/words is published, you get a notification in your dashboard or a mail message or both.

Example:

  • Select marketplace: videohive
  • Select category: Stock footage
  • Terms to match: Night, Beach, Party
  • Inform me as soon the item is published: Yes
  • Create a weekly report of new items that match the terms: Yes

This can be further refined by allowing notifications from all marketplace at the same time. You can get notifications for new items from photodune or graphicriver or audiojungle that match your terms.

What do you think? Is this a feature that you could find useful? What other options can make this feature better?

7978 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says

I had ALL my items soft-disabled about a month ago :( top-selling items as well. It was a real nightmare for me. I wanted to kill all people around me :) But, thanks Kailoon, all the raised questions were resolved. Be patient and trust people.

but WHY?

give us some insight else we think that staff had nothing better to do than just pick someone and disable all their items :)

7978 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says



@Doru ok, can you send me an invoice for this purchase? You now, you’re the seller and with selling stuff there is some responsibility.

btw is there a 14 day money back guarantee for the image?

also I have some specific customization questions so can you call me at 1-800-NT-SO-SRZ
there is a life time money back guarantee scheme available yes. I will send you an invoice and call you asap but now I’m going to pay the VAT on this sell.

No I have a VAT-ID so I need an invoice without VAT (You’re EU business?)

Also I prefer a paper invoice in my inbox rather with an email – no problem I guess

Nice doing business with you, I’ll recommend you!

Not EU business, landing now in British Virgin Islands

7978 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says

@Doru ok, can you send me an invoice for this purchase? You now, you’re the seller and with selling stuff there is some responsibility.

btw is there a 14 day money back guarantee for the image?

also I have some specific customization questions so can you call me at 1-800-NT-SO-SRZ

there is a life time money back guarantee scheme available yes. I will send you an invoice and call you asap but now I’m going to pay the VAT on this sell.

7978 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says

^ You can’t disable Avada.. Avada IS ThemeForest, might as well just shut down the whole home page :D

funny but seriously no staff member who cares about his job will dare to disable one of these top selling items without getting approval from higher places. I’m sure that in case of an issue the staff will contact the author first to ask for the issue to be fixed and it will not disable the item first then and deal with later.

So if your low selling item had been disabled for a bug (imaginary or real) and then they asked you to fix the item rest assure that the probability of this to happen for top selling items are close to zero.

This because is human nature, even if internal protocol defines “disable item first then contact author”, if I’m a staff member I will be careful on applying the protocol on items that may have a noticeable impact on the company next week revenue if removed/disabled.

7978 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says


Any news about this? As other said is unlikely that envato will give my email to anyone who buy something from me but you never know with all this recent changes. So what is this text about? And can you confirm that you don’t start to give my mail to everyone?

I just bought your photo and I didn’t get your mail address (damn – would like to spam you :sarcasm: )

now you have a sale of PD as well :)

awesome :D

but this doesn’t mean that “show mail to buyer” it will not happen in the future when this VAT change enters the marketplace

7978 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says


\\

this confused me, please change/remove it. makes no sense in this context.

and I’m still a little confused, is this new “Default Withdrawal Account” only going to be used for Express Withdrawals?
I think this may have been the original wording, but I’ve asked our product team for clarification and I’ll follow up with an update as soon as I have more info :)

Any news about this?

As other said is unlikely that envato will give my email to anyone who buy something from me but you never know with all this recent changes. So what is this text about? And can you confirm that you don’t start to give my mail to everyone?

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