Posts by doru

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doru says


I’m fine with all the badges, but GIVE THE SALES BADGES THEIR COLOR BACK!
The idea behind this is to make it frendlier for color blind people. Which is valid point, unless you change that into numbers that are so small you hardly see (refferals, bought items).

while I don’t like the new paws you can still add colors and numbers

problem solved :)

but still I don’t like them

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doru says

I’m in, this is awesome!

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doru says

I know nothing changes about updates being available to customers, I’m talking about support. Suppose a customer buys an item and gets their initial support and everything is great. What happens say 8 months later if I release an update and there is a bug. Should that customer have to buy an extended service pack to be able to get help with an issue caused by the theme update? That is what I was alluding to when I brought up the point about updates.

is not clear if is 6 months for each buyer from the moment of purchase

or

6 months from when the item is put on sale on marketplace.

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doru says

And what about authors who continue to update their products with new features? Is Envato going to force customers to re-pay for a support pack when an author updates a theme after 6 months with bugs? The customer should not have to pay to get help with something like that and authors should be able to continue to support regularly updated products.

Nothing change here. buyers can download the item with the most recent updates even if 6 months had passed. Actually they don’t need to pay nothing for this before or after the six months except the item price.

This is important and should be made clear by staff else buyers may get wrong impressions if they read this thread.

What is new, is author obligation to answer comments from buyers and help them resolve their problems in the first six months after purchase.

This type of questions probably bombarded envato official support and off course they are not prepared to deal with this. Is support people after all not reviewers or authors. And even for an author may be difficult to answer questions for other authors items. So one goal of this change is to resolve support problem. Is why the 72 hours timelimit. All authors become some sort of envato support system, and a fast support off course, else what is the point.

When six months had passed you may chose to not answer or to answer (as it is now)

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doru says

This thread shows once more how valuable this community is when it comes to decision making!

decision is already made.

as was with the upload bar and badges just to name a few less important recent changes.

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doru says

15, 30, 45, 60 seconds.

Sometime I fade and sometime I cut the track in the middle and try to mix so I have the beginning and the end.

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doru says

you will not get a template that does this as it looks a very repetitive and simple animation.

Maybe search the infographics section.

I can also build something custom if you a have a budget for this. You can contact me from my profile.

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doru says

problem with viral is that from the moment one creates it till is online for sale, the viral wave is gone.

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doru says

from blog article

Last but not least, top authors indicate providing support is one of the main drivers of their success on ThemeForest.

top authors may say what they want, but support is not the main driver of their success.

is creating items that are full of “all features” but are priced similar with other more slim items from other authors. having the “luck” to get into the popular list (don’t get me started about this) + a very bad search we had for years (and probably still have) with quite to none promotion for most of other authors items.

actually what these authors understand by support is updates after updates to create one mammoth item full of everything but still keeping the old price he had when it was thin and new.

7370 posts
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doru says

yes that will be great :)

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