Posts by dtbaker

3430 posts
  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
  • Helped several times protecting Envato Market against copyright violations
  • Won a competition
+15 more
dtbaker
Moderator
says


I’ve found people are willing to pay $8 for a priority support ticket.

Wow only $8 for Priority Support? Seems a bit low to me.
dtbaker can I ask how long (time) you spend on each priority support request on average? Are most requests simple/quick to complete?

Thanks! :)

Most are simple yes. Stuff like “help I cannot install the theme”. Sometimes if people request a small 5 minute CSS change I ask them to pay for priority support and do the tiny change for them. A few business buyers pay for priority support each time just to get a quick reply.

Some people ask for big custom adjustments and think the priority support will get that custom adjustment implemented. I generally just say no and refund their money. Priority = just a faster reply.

It’s just a little bit extra cash that I normally wouldn’t get for providing support. I started at $15, then $12, but once it went to $8 people really started using it.

546 paid tickets since 2012

I’m thinking of making it optional like “choose how much you want to pay” and based on how much they pay they get a faster response. like a sliding scale e.g. $0 = within 5 days, $20 = within 2 hours.

3430 posts
  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
  • Helped several times protecting Envato Market against copyright violations
  • Won a competition
+15 more
dtbaker
Moderator
says

Hey guys and girls,

I have this big app and I need help supporting it.

( ~100,000 lines of code. 225,000 lines of code when 3rd party libraries are included – it’s a bit of a monster app )

I have tried hiring for support in the past and it hasn’t worked out, but I would like to try again. 90% of my time here on the marketplace is spent supporting this item so something has to change.

I’m looking for someone who can help “filter” the support tickets that reach me (so only bugs or really hard support tickets reach me), and someone who can help me update the product documentation from time to time.

Someone who has provided online support before would be preferred.

If you have PHP experience as well then quite happy to look at including bug fixes too, but at the moment support is priority.

Please email through my profile page, include desired rate (e.g. paid per hour, paid per ticket answered, your availability, etc..). Will run a two week trial and go from there.

Looking forward to chatting!

Cheers, Dave

3430 posts
  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
  • Helped several times protecting Envato Market against copyright violations
  • Won a competition
+15 more
dtbaker
Moderator
says

I’ve found people are willing to pay $8 for a priority support ticket.

Currently 15 of my 344 active support tickets are paid priority

\\

I need support help :( lol

3430 posts
  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
  • Helped several times protecting Envato Market against copyright violations
  • Won a competition
+15 more
dtbaker
Moderator
says

Yes if you can show some real time feedback about mail delivery issues that would be awesome. If a buyer got a “cannot send email” message they would most likely try to contact me by some other means.

3430 posts
  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
  • Helped several times protecting Envato Market against copyright violations
  • Won a competition
+15 more
dtbaker
Moderator
says

Give PhpStorm (or WebStorm) a go. It’s a great IDE that has all that git / auto upload / different upload locations / etc.. features. I use it for 100% of my dev work.

As for syncing between dev and production, there isn’t really a “right” way. You can get into post-commit scripts that run all this deployment stuff automatically but it can be quite a headache. Here’s what I do if it’s just a small project:

  • setup local dev server (lamp)
  • github.com : create repository (with readme)
  • phpstorm: checkout from version control > github > choose newly created repo from list > clone
  • phpstorm: create new file (e.g. test.php)
  • phpstorm: ctrl+alt+a (adds the current open file to git)
  • phpstorm: ctrl+k (commit changes dialog) type in a description of the change
  • phpstorm: alt+p (commit+push)
  • done, your test.php is now in git on your local computer and a copy is in github. it’ll be easy to track changes in test.php (especially in phpstorm where it shows what has changed between git commits)

now that is the basic “my stuff is in git/github” setup, for deployment the easiest option is to just use sftp/ftp

  • phpstorm: tools > deployment > configuration
  • setup your deployment settings and path(s). this is a really powerful tool and makes deploying to different locations very easy. keep playing with the options until you understand
  • phpstorm: right click project > deployment > upload to production

steer clear of the post-commit git stuff to start with

good luck!

3430 posts
  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
  • Helped several times protecting Envato Market against copyright violations
  • Won a competition
+15 more
dtbaker
Moderator
says

Just a small addition: on Samsung Galaxy Tab 2 (with latest Chrome from Google Play and Android version 4.2.2), the left and right menu seem to have a small issue:

Does this only happen when logged in? It only happens to me when logged in.

3430 posts
  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
  • Helped several times protecting Envato Market against copyright violations
  • Won a competition
+15 more
dtbaker
Moderator
says

Why do you need the desktop version on mobiles?

lots of websites remove/hide features that are only visible on desktop (e.g. themeforest: home page, no link to “forums” and some other top links, ebay: mobile search/sort features are basic compared to desktop features).

it’s nice to have full use of a website from a mobile, especially if you are use to using a particular website from the desktop majority of the time.

also if your desktop manager (linux here, but I believe windows has this too) allows for easy resize/placement of windows it can be quite annoying having a website jump into and out of “responsive” mode as windows are automatically moved/resized around a desktop screen. 1920px display with two windows side by side = responsive = bad.

however it’s certainly a touchy topic – most will argue that a correctly-implemented responsive design will be just as good and have all the features of a desktop design. the truth is usually quite far from that.

3430 posts
  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
  • Helped several times protecting Envato Market against copyright violations
  • Won a competition
+15 more
dtbaker
Moderator
says

Big cool new feature – yay devs! Cannot wait for this to reach the other parts of the website (item pages are going to be interesting!)

Hey when I’m logged into CodeCanyon the icons don’t load (fine when logged out)

Font from origin 'http://dmypbau5frl9g.cloudfront.net' has been blocked from loading by Cross-Origin Resource Sharing policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://codecanyon.net' is therefore not allowed access.
codecanyon.net/:1 Font from origin 'http://dmypbau5frl9g.cloudfront.net' has been blocked from loading by Cross-Origin Resource Sharing policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://codecanyon.net' is therefore not allowed access.

+1 for a “view desktop mode” switch that toggles any responsive code. It is really annoying trying to view a full site from a mobile and there is no way to do so (request desktop mode just changes user agent, still goes responsive).

3430 posts
  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
  • Helped several times protecting Envato Market against copyright violations
  • Won a competition
+15 more
dtbaker
Moderator
says

It just feels like the same issues have been pointed out over and over again – Envato will be implemeting things by the book and they will have the best in the business assisting them. It’s tricky business.

Maybe spend the time uploading new themes now? New themes can take months to be approved. While the themes are pending review you can then spend the time here on the forums?

3430 posts
  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
  • Helped several times protecting Envato Market against copyright violations
  • Won a competition
+15 more
dtbaker
Moderator
says

Wouldn’t time be better spent creating themes?

by
by
by
by
by
by