Thanks for the email Envato! Even with all the forum posts I actually didn’t realise I had purchased a vulnerable theme until receiving that email.
I have just re-downloaded the theme and patched the customers website with the updated plugin version.
(also scanned through the access log for any attempts to exploit it, all good no issues there)
Hey check out this neat little tool:https://ga-dev-tools.appspot.com/explorer/?csw=1
Set dimensions to
set metrics to
It gives you a funky little output showing the source of all your sales:
Similar has happened to quite a few of my items over the years. It is most likely a customer complaining to Envato support about a bug in the software. If this is the case, then once the reviewer has had a chance to look through the item and identify the issue they will email you (check spam).
What I can do now? Delete and re-upload?
This is not allowed, otherwise everyone would re-upload to get home page exposure.
But now I think, I cas lose hundreds of possible visitors and buyers.
Please do not rely on the home page for visitors/buyers. An item is only on the home page for 1.5-2 days.
Don’t worry we’ve all done it. I have uploaded 4 items at the same time and the worst item was shown on the home page and my best item didn’t make the home page. Don’t worry about it. Start working on your next item asap.
I think we can all agree that there is some sort of fee involved in handling payments (and paying for terabytes of hosting, bandwidth, staff, legals, reviewers, advertising, office space, etc…)
And as mentioned, Envato is looking at removing that extra buyer fee all together – because they’re awesome – and it will also increase conversions.