Posts by ellos

14 posts
  • Has been part of the Envato Community for over 1 year
  • Has sold $1+ on Envato Market
  • Has collected 10+ items on Envato Market
ellos says

Yep. About a month ago I wanted to give some feedback in private through support. What I received was a canned message that didn’t have much in common with my comments. Surveys are easier to handle, you can put them into beautiful graphs showing the “reality” but they don’t question anything.

I actually have quite positive experience with replies from Envato guys, but the problem is that for the last year you have to wait at least a week before you get the reply. And everytime it comes with the line that says “we’re sorry, we’re dealing with a huge backlog”.
So it’s either the the sign that they are pretty understaffed or simply don’t care much about the impression that is made with huge delays. They were pretty good with understanding the reasons and providing the refunds when required, so this is the bright spot. But in the light of the recent push to implement mandatory support fees it doesn’t make much difference. And I have to admit – in my experience there is definitely more grey and black spots, and not a lot of bright ones when it comes to overall impression from Envato.

14 posts
  • Has been part of the Envato Community for over 1 year
  • Has sold $1+ on Envato Market
  • Has collected 10+ items on Envato Market
ellos says

Surveys are easier to handle, you can put them into beautiful graphs showing the “reality” but they don’t question anything.

Yep, and as Hogash mentioned before – surveys can be easily manipulated with specific wording. Everybody who is familiar with the very basic marketing techniques knows how to do that. It’ s not that complicated at all. Even for a guy like me who doesn’t know much about it.

14 posts
  • Has been part of the Envato Community for over 1 year
  • Has sold $1+ on Envato Market
  • Has collected 10+ items on Envato Market
ellos says

The other argument on pricing and other theme clubs such as Elegant Themes or iThemes, I have to agree and disagree. I agree that the other theme clubs do provide more quantity for the penny, so I only disagree on the design quality factor. Here on Themeforest you have the opportunity to find more unique features: page builders, built in features, more flexibility for each item individually. On top of that, each item is very documented and best sellers even provide video documentation (I would if that were the case). So on each side you have ups and downs. I have to side with Themeforest in all cases because it’s the best place for themes as we ever known it for quality, creativity and community.

My only hope now is that it stays “as is”.

Agree with some and disagree with some, see my comments below:

1. “Here on Themeforest you have the opportunity to find more unique features: page builders, built in features”
Agree. And this is why I was using 50% of the theme forest items for all my projects. Simply put – you have more choice and theme clubs can’t keep up with the amount of innovation or design options.
But – if I have to pay for every theme mandatory support fee then it would be impossible for me to keep up with costs. On top of all that – it would be a hard sell to convince clients to pay yearly support fee for the theme on top of the regular maintenance fee he pays for the site.
At the very least I can say that I will definitely cut down my spending on the theme forest items significantly.
I would probably choose Royal Theme or X – which are kinda theme clubs within themselves, and that’s it.

I’m quite sure this is the pattern that a lot of buyers would follow as well. They would choose only a themes that would give them an option to have ‘all-in-one’ and won’t buy single themes.

So if I’m correct in my assumption that as a result people would follow a pattern of buying fewer themes and only those that gives them ‘all-in-one’ – then it brings us to a quite important point. This is how you create inequality and huge gap between the authors who can create themes with 50 different demos and option, and guys who can create excellent themes but present only a couple of design options with the theme. And this is why Envato approach seems a bit hypocritical – they say that they care about the authors, but create a situation where users will buy fewer themes and only those who has lots and lots of options and demos. By doing so you are basically removing ‘small guys’ from the equation, You implement ‘survival of the fittest’ policy and claim at the same time that we are caring about our authors.


2. “I agree that the other theme clubs do provide more quantity for the penny, so I only disagree on the design quality factor. “
- Yes, but that doesn’t mean you can’t find really good themes with theme clubs. I’ve been using Elegant themes for a while – really good quality and FANTASTIC support. Usually reply comes within an hour.



P.S. Whatever I say is based on my perspective of a business owner who try to make his living from creating websites. Probably for a single theme one-time buyers it won’t have lots of implications to pay for support on a single item.

14 posts
  • Has been part of the Envato Community for over 1 year
  • Has sold $1+ on Envato Market
  • Has collected 10+ items on Envato Market
ellos says


I’ve gone through the comments and Envato answers – it looks more and more as purposeless discussion for a number of reasons.

1. Whoever answers here is just to ‘small of a sample’ to affect the survey results.
2. Surveys are already conducted by Envato, and whatever is said here can’t affect them.

Seems like a feigned democracy, and that’s not a pleasant feeling.
Very interesting. The sad thing is why Envato staff opened a thread if they don’t care about our opinions?

Well, it’s not only sad, it insults intelligence in a way. It’s almost like hoping people wouldn’t be able to see through it all.
The only good thing that came out of it – I can get the authors angle on a lot of things. But that was not the point of the discussion.

14 posts
  • Has been part of the Envato Community for over 1 year
  • Has sold $1+ on Envato Market
  • Has collected 10+ items on Envato Market
ellos says

I’ve gone through the comments and Envato answers – it looks more and more as purposeless discussion for a number of reasons.

1. Whoever answers here is just to ‘small of a sample’ to affect the survey results.
2. Surveys are already conducted by Envato, and whatever is said here can’t affect them.

Seems like a feigned democracy, and that’s not a pleasant feeling.

14 posts
  • Has been part of the Envato Community for over 1 year
  • Has sold $1+ on Envato Market
  • Has collected 10+ items on Envato Market
ellos says

From your blog post: “If an author chooses to support an item, that support will be limited to 6 months from the purchase date. “

1. So what happens if after 6 month I install the theme update issued by the theme author and it breaks the theme? No support at all?

2. What happens if only after 6 months some bug becomes evident?

Other than that – I would really consider as a buyer going away from theme forest if I have to pay for every theme yearly support fee. It would be much easier to pay Elegant Themes or iThemes yearly fee and get access to 40+ great themes, than to pay for every theme support on Themeforest.

Elijah.

14 posts
  • Has been part of the Envato Community for over 1 year
  • Has sold $1+ on Envato Market
  • Has collected 10+ items on Envato Market
ellos says
I agree those who do the best do often offer support but as I said its not fair to rate authors on something which is not a requirement.

As a business owner I actually understand where you are coming from but in this case I’m just a customer. We exchanged our opinions and we respectfully disagree, and it’s ok.
14 posts
  • Has been part of the Envato Community for over 1 year
  • Has sold $1+ on Envato Market
  • Has collected 10+ items on Envato Market
ellos says

“You can’t give some authors an advantage over others when using something which is not a requirement.”

- I respectfully disagree, Alex. If I’m a buyer, then theoretically it is fine for a buyer to choose somebody who provides bigger bonuses. I don’t dispute at all the right for Envato to set the rules, I’m just speaking from a customer perspective.

14 posts
  • Has been part of the Envato Community for over 1 year
  • Has sold $1+ on Envato Market
  • Has collected 10+ items on Envato Market
ellos says

OK, I see your point. Let me try to present other opinion as well if you don’t mind?

I’m relating my customer experience and I will do it without making specific references.

Customer gets to the page where he sees the following:
“Dedicated support forums. Get answer to your questions in a professional and timely manner”. If in addition a customer gets a reply from the author that states that support usually works within 0-2 days….. wouldn’t it be logical to set expectations according to the information he received?
It seems that majority of people who would read that would assume that it makes a lot of sense to consider this as a promise.
So I think it is important for me as a client to be aware that support is not guranteed. If I’m the only one who tend to think that “we provide timely and professional support” cannot be taken as “we do not guarantee support” then I would acknowledge that I was completely wrong in this situation.

This is what I think how overall experience can be improved. A little note on the sales page that mentions that support is not guaranteed would go a long way. All those people on the different item forums who voice the same frustration about not getting support… I think they all fall into the same trap as I did. They set their expectations according to promises and never get to read that support is actually a bonus.
If I’m not mistaken in my judgement and there are other people who think that support is included with the theme, then probably it is not a bad idea to put a disclaimer on the author’s pages.
...just a feed back from a customer perspective.

Ellos.

14 posts
  • Has been part of the Envato Community for over 1 year
  • Has sold $1+ on Envato Market
  • Has collected 10+ items on Envato Market
ellos says

Just throwing in my 2 cents – I agree, search function would help greatly.

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