Posts by emmacarioca

9 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
emmacarioca says

thanks all for your answer I want to buy this theme because it’s exactly what I want (I don’t want to change for a theme that costs $40) I think a redirection problem occurred when I wanted to pay. I was redirected to the deposit page when I clicked on “direct purchase” with paypal. Can I have an answer for the envato team ? do they accept to reimbourse when this kind of pb occure. (I’m not the only one with this pb) . I just want to pay my theme the price it costs thanks emma

9 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
emmacarioca says

Hello emmacarioca, I’m showing that we’ve responded to your previous 2 tickets already (both within 24 hours) and you submitted a 3rd ticket a half hour ago. Can you check your spam box for our responses?

Hello are you from the envato support? can you help me ? thanks

9 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
emmacarioca says

thanks for all your answer, I already contact the support 3 times and didn”t understand everything about there answer. i’m going to try again because I only want to pay $45 and no more

emma

9 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
emmacarioca says

yes but my theme cost 45$....si what can I do? I don’t want to pay $60 for a theme that costs $45 can Envato pay me back my $40 to enable me pay my theme directly with paypal ?

thanks a lot emma

9 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
emmacarioca says

hello thanks a lot the message was in my spam box. SORRY I read your explanations but when I want to use my deposit I have the message : “Please review the following issues that occurred. Your account balance is running low. You will need to deposit some more funds to afford this item. It costs $45.00 and you have $40.00. Deposit Cash?”

When I click to deposit cash, I can only deposit 20-30-40$.... impossible to pay $5? and I can’t find how to pay the $5 or $7 by paypal.

thanks a lot for your help have a nice day emma

9 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
emmacarioca says

hello it ’s my 3rd ticket in 15 days and still no anwser. Is it normal??? I wanted to pay a theme that costs 45$. I don’t know why, I was redirected to the deposit page. I didn’t pay attention and I click on paypal for a 40$ deposit. how can I pust 5$ more to buy the theme I want? or can I have a reimboursement ?

thanks for your help emma

9 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
emmacarioca says

thanks kingdog, I already did it twice but no answer (my ticket ID is : #OEK-259-77989)

9 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
emmacarioca says

Hello I have exactly the same pb. I want to pay a theme that costs 45$ and I made a deposit of 40$. and I can’t find how to do a 5$ more deposit. SO is it possible to have my money back? thanks a lot for your help. emma

9 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
emmacarioca says

hello sorry if the question was already answered I would like to pay a theme that costs 45$. the paiement system is really strange, impossible to pay the amount. I had to make a deposit and the amounts were imposed. So I choose 40$. how can I pust 5$ more to buy the theme I want????

thanks for your help

emma

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