jonathan01 saidI’m with Jonathan. And like him, I would like you guys to explain more in depth this issue:
Where did you gather your data on sales vs support requests and how many hrs per day support is offered and what the average support produces in tickets and I could go on? If I want to offer 12 months support for free which i do already, then I have the right as it’s my product and my buyer. If I want to setup extra support then I’ll sell it myself so I can adjust the price accordingly to be sustainable for my business, so that I can continue to produce themes and support them.
Also I don’t actually understand how you came to 30% commission for selling a service that you will not be doing for a product that isn’t yours and for no platform available for support to be offered. So 30% is for processing a payment?
I also have the Razer Ouroboros and is a good piece of hardware. It isn’t ergonomic as the Logitech MX because the Ouroboros is for both, right and left handers.
But the software for Mac (Razer Synapse 2.0) is a disaster. So full of bug, such a shame…
Have you tried with the XML Import file? or is it something more complex?
I love the idea. Would have to polish it but it certainly is a great idea
What if the buyer could buy ticket for support. Each ticket would be a question that the buyer can make. Any author could answer, if the buyer is pleased, and approves the response, the author receives a percentage of the cost of ticket.
In this way any author who wants to earn some extra dollars could do. And both the author and the buyer benefit