That’s great! What was the problem? Just for information?
On one page, a section was half-hidden when the admin toolbar was active. Not such a big issue I think but it got disabled for that… Anyways the reviewer was very understanding and activated our item again while we made the fix, which we have already uploaded
Accepted again, thank you guys for the quick action on this one. Very much appreciated!
I write because last night I bought a theme you had called Hiker at 22:01:02 UTC and today I wanted to download it and I see it’s no longer in your portfolio. What happened?
I was admiring your HIKER theme for WordPress and when I went to purchase it, it disappeared! Will you be making the theme available in the future or are you replacing it with a newer version?
Hey! I was planning to buy one of your amazing theme, Hiker, but I just realized it was taken down today. What happened?
This is sooo frustrating..
I opened a ticket about this (Ticket ID: HTW-155-89467) but I just read that the response time is 2-4 days, which is too much for an issue of this nature.
Our Hiker theme was soft-disabled yesterday, and we got an email that says this:
1. the related portfolio section doesn’t work – http://envato.d.pr/tLof/4hY4QUm8 – it doesn’t show up.
2. please provide the info on how to setup the homepage blog posts with the view more button.
The first reason doesn’t make sense to us… our portfolio page is working as it always has, and we have had no complaints from any of our many customers about this whatsoever.
The second reason we just don’t understand. No idea what the reviewer means by “the homepage blog posts” or “the view more button”. The only blog posts on the homepage are the ones that can be shown on the grid. The documentation covers everything about it.
Our theme has been selling really nicely these last days, and we have 270 customers and a 5 star rating on it. No customer has ever complained about a problem with the portfolio or about missing info on the documentation. What I have now is customers asking us if we stopped supporting the theme since it disappeared from Themeforest.
I need this to be sorted out as quickly as possible, we are loosing money right now… I would be glad to fix the theme errors, but I just don’t see them. So if anyone from staff could please see that my ticket is looked into as soon as possible, that would be great.
And if anyone here understands what the reviewer meant, please explain it to me
Our theme Hiker might work for you, have a look:http://demo.explora.com.uy/hiker/fixed-4-columns/
Our theme just got approved as well. It wasn’t such a long wait after all, we just get too anxious waiting I guess!
Thanks review team!
Well this seems to be something you have to discuss with your team… In our case it is simpler: we are just a designer and myself, the coder (we are old friends also). I do the coding and support, and the designer fills his free time working on other design-only projects. Obviously, we split 50/50.
I think the main thing, rather than labeling yourselves as project manager, coder, designer, etc, is that you all put the same effort and commitment into it. Once you have that, then everything else should be just fine and you can split 33% each
Reviewers are doing a fine job, and fast. However, it sucks to go back to the bottom of the queue when your item is soft-rejected.
You need to wait for 10x new submissions, 10x hard rejects and other soft rejects even if you are soft rejected for a 5 min easy fix. Every soft reject means 1 or 2 days to be reviewed again.
I think it would be logical to keep soft rejects on the top of the list since they will be accepted anyway.What do you think?
I don’t mind waiting at all… It is just a little frustrating that it takes so long when the soft-rejection is for a 5 minute fix. I thought soft-rejected items had a higher place in the queue… seems like they don’t.
With that said, I’m always very grateful for the reviewers job. We’ve had two themes reviewed by Ivor and so far he has been great!
We are in a similar situation.. We uploaded 4 days ago as well and got our item reviewed. We were asked to make a very small change (the wordpress admin bar was overlapping with our menu xD), and it’s been 24 hours since we re-submitted with the fix. Such a small issue! 24 hours! And the bar has fluctuated between 10%-20% since then (15% right now).
Anything going on?